Dana

Greetings Everyone,

We’re still working on a permanent fix for the character transfer issue. In the meantime we’ve set up a temporary request type in our Zendesk ticket form so please make sure to report any issues with character transfers there.
When submitting a report, please make sure you include the following information:

1. Xbox ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Also pay attention to spelling and make sure to include any special characters in the ID’s.

Thank you for your patience and understanding while we work on this.

Greetings Everyone,

We’re still working on a permanent fix for the character transfer issue. In the meantime we’ve set up a temporary request type in our Zendesk ticket form so please make sure to report any issues with character transfers there.
When submitting a report, please make sure you include the following information:

1. PSN ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Also pay attention to spelling and make sure to include any special characters in the ID’s.

Thank you for your patience and understanding while we work on this.

Greetings Everyone,

We’re still working on a permanent fix for the character transfer issue. In the meantime we’ve set up a temporary request type in our Zendesk ticket form so please make sure to report any issues with character transfers there.
When submitting a report, please make sure you include the following information:

1. Steam
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Also pay attention to spelling and make sure to include any special characters in the ID’s.

Thank you for your patience and understanding while we work on this.

Hello Everyone,

Please send us your information so we can check the missing characters.

1. Steam ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Feel free to send it in a DM if you prefer.

Hello Everyone,

We’ve just released a new server-side update. More about that here: Whats up on 07 March with the update - #10 by Dana

We apologize for the inconvenience caused by this.

Hello Everyone,

We’ve just released a new server-side update. More about that here: Whats up on 07 March with the update - #10 by Dana

We apologize for the inconvenience caused by this.

Hello everyone,

We’ve pushed a server-side update to fix an issue we had with server merges. More about server merges resuming will be posted soon.
Currently the servers are being restarted so that the correct settings are picked up.

Servers should be back up soon so thank you for your patience and understanding.

Hi @chairforce1

The server merges have been put on hold due to an issue we’ve encountered.
You can read more about that here: Trimming official servers - #973 by Pliskin
Until the merges are back, you will not be able to transfer overencumbered.

Thank you for your patience and understanding while...

Hi @LunaDragon

Please send us your information so we can check the missing character.

1. Xbox Live ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Feel free to send this information in a DM if you prefer.

If this is the issue you are experiencing @matterym then yes, this is a known issue and we are currently looking into it.

Thank you for your patience and understanding.

Hi @dukeofhats

Please send us your information so we can check your missing character.

1. PSN ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Feel free to send this information in a DM if you prefer.

Hi @matterym and thank you for bringing this to our attention.

We’ve just updated your account permissions. Could you please provide us with a screenshot of what you are seeing?

Hi @NavyLily01

We’ve put the merges on hold for now until we manage to fix an issue that occurred with the merges.
You can read more about that here: Trimming official servers - #973 by Pliskin

Hi @natashaaisha

Please send us your information so we can check your missing character.

1. Steam ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

We’ve just updated your forum account permissions so feel free to send it in a DM if you prefer.

Hi @N3tRunn3r

Please make sure you reach out to our team over on Zendesk so they can look into this further.
You can read more about how to submit a ticket here: ...

Greetings Everyone,

Please make sure you reach out to our team over on Zendesk so they can look into this further.
You can read more about how to submit a ticket here: Official Servers - Terms of conduct, guidelines and procedures

Hi @N3tRunn3r

Please make sure you reach out to our team over on Zendesk so they can look into this further.
You can read more about how to submit a ticket here: ...

We’ve just restored your character so please access the game and make sure the character has been recovered successfully.
You should be able to see it ready for transfer so make sure you select the same server or a new one.
The character Relacs was set as ready.

Thank you for being so patient with us while we worked on this issue and we apologies again for experiencing this.

Hi @Relacs

Just checked your account at it seems this character still has a 1 hour cooldown.
Can you try again after the cooldown has passed? If the issue still persist, feel free to get back to us and let us know.

Hey JJDancer

The dates have been removed from the list to to this issue: Trimming official servers - #973 by Pliskin

Hope this helps!