EA_Cade

@agentCGBSpender Thanks. Please reach out to us on Twitter at @EAHelp so we can gather some further information from you and get this escalated to the game team for a resolution. -EA_Cade

@agentCGBSpender Have you progressed far enough to be able to create a new pilot? I'm curious if this is a pilot specific issue or an account issue. -EA_Cade

@agentCGBSpender When you get the error, are you getting an error string below the message? -EA_Cade

@marcin15091 Thanks, unfortunately that laptop's 1050 Mobile isn't exactly on par with the minimum specs of the GTX 760.

-EA_Cade

Hi @marcin15091,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

Hey all,

This has been raised to the game team for resolution yesterday.

Thanks for flagging. -EA_Cade

Hi @TrueLegend00,

Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps? -EA_Cade

Hi @Ariotogama,

Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

Hi @TrueLegend00,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

Hi @Arukiel,

Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

Hi @Reposter,

Can you get us a video of this so I can get it looked into? -EA_Cade

Hi @Tayrile,

I'm not seeing anything trending related to this. Have you already attempted a repair in Origin? -EA_Cade

Hi @IAmYuggle,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.

We can't assist with this type of issue via AHQ. -EA_Cade

Hi @mKta23,

Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

Hi @silver_TARDIS,

Have you already ensured that your laptop is using the Nvidia GPU and not the onboard graphics?

After that I would try disabling any overlays that you may have running and finally a clean boot. http://bit.ly/Clean_Boot -EA_Cade...

Sorry for the delay all,

If you've already performed the basic steps like restarting your router, LAN over WiFi, etc. as well as tried using the Google DNS instead of your ISP provided one you'll need to reach out to an advisor at http://bit.ly/EA_Contact_Us for this to be forwarded up to the Anthem game team so we can look at your account.

You can also reach out at @EAHelp on Twitter. -EA_Cade

Hi @EzzEdeenA,

Sorry for the delay, was out of office. Is this still happening? -EA Cade

Hi @EzzEdeenA,

Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

... Read more

Hi @EzzEdeenA,

Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

Hi @EzzEdeenA,

Your event viewer shows an error indicative of a failed Windows 10 update, can you ensure that your OS is fully updated? -EA Cade