EA_Cade

@KMURP92 Can you try changing your DNS on the console to the Google DNS please (8.8.8.8/8.8.4.4) and let me know if that helps? -EA_Cade

Hi @Danyelius,

Thanks for the feedback, I'll see that it gets to the right teams. At present you cannot remap the R key from that function in Fort Tarsis. -EA_Cade

Hi @KMURP92,

Sorry for the delay, is this still happening? -EA_Cade

Hi @SmallParrot,

Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

If those steps do... Read more

Hi @Raijtre,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

Hi @Monsturbation,

Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

Hi @Lethal_Gaming_64,

Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

Hi @Affelainen,

This is being investigated at the moment by the game team. There is another thread on this here: https://answers.ea.com/t5/Technical-Issues/Crash-To-Desktop-... Read more

Hi @ComicReciprocity,

This issue is being investigated by the game team at the moment. -EA_Cade

Hi @xAGhostInTheFogx,

Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

Hi @zentoco15,

Are you on Spectrum by chance? We're seeing some issues with connectivity on that ISP. -EA_Cade

Hi @Oreomadness77,

Thanks. To confirm, this does not happen when you load a different profile? Have you tried creating a new pilot on your account and seeing if you still see the disconnect? -EA_Cade

Hey all, 

 

There was a patch released over the weekend that should resolve this issue. Thanks for your patience while this was investigated. 

-EA_Cade

Hi @afoolishpa_pfpp,

Gotcha, if you highlight the game on the dashboard and hit the menu button and then select Manage Game & Addons, do you see any additional content to install? -EA_Cade

Hi @Bespikey,

Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ and then let us know hoe you get... Read more

Hi @Elendel1,

I've forwarded this up the chain, I'll let you know what I can find out. -EA Cade

Hi @Oreomadness77,

Can you get us a screenshot of the error message please? It should have a string of numbers that we need to identify the specific issue with your account.

Thanks!
-EA_Cade

@SuddenTurmoil @xVILITASx Hiya. This is being investigated at the moment by the game team, at the moment exiting freeplay and rejoining should get you into an instance where you can eventually engage with the anomaly and proceed.

-EA_Cade

@JWZ-Lars Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  -EA Cade

... Read more