EA_Darko

Hey @djmixxxa69 I'm going to lock this thread as we are going around in circles.

Please do not create any more threads for this issue.

Darko

Hey @djmixxxa69 the only team who can assist you is our TOS team.

Darko

You will need to speak to our Terms of Service team @djmixxxa69.

In relation to the TOS, as it says our team may warn, suspend or ban you, there is no system where you are required to receive a warning first. 

The process to contact our ToS team can be found here: ...

Hey @DaffOne-Legend when posting on AHQ please do so in a polite and constructive manner.

Your UO Trace is not complete but based on what info is there it is one of the worst that I have seen in a long time. It shows obvious and severe connection issues, I can only work with the info you share and that info shows that your connection is showing very, very serious issues that you need to address with your ISP.

Darko

You will need to speak to our Terms of Service team in relation to any ban @Naglife.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: http...

Hey all, when posting on AHQ please do so in a polite and constructive manner.

It is never acceptable to post in a way that is rude or abusive toward another user.

Darko 

Sorry to say @frontierbrainbo but if our live support are unable to assist then there is nothing that we can do to change this on AHQ.

Darko 

Hey @frontierbrainbo we are not able to assist with account-related issues on AHQ.

Darko 

Hey @DaffOne-Legend when running the UO Trace you need to follow each step exactly and send 100 packets.

Based on what I can see, your UO Trace does show obvious connection issues, on one you have a ping of 327ms on hop 4 and a Ping best/worst difference of 1094ms, any difference of 100ms or more is a cause for concern.

Darko 

Hey @DaffOne-Legend you need to follow the instructions to run the UO Trace exactly in order to get all the info.

Darko 

Hey @papahandsoap if you have feedback that is polite and constructive then we are happy to pass it on,.

Darko 

Hey @papahandsoap if you have feedback that is polite and constructive then we are happy to pass it on,.

Darko 

It sounds like you may be having issues with your connection @DaffOne-Legend. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

D...

Hey @frontierbrainbo for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

...

Do you have your DxDiag @OFIS-Xyed?

Darko 

Hey @KrankyKraka I tested it there and it is working as it should, can you ensure that you follow every step exactly.

Darko