You will need to speak to our Terms of Service team in relation to any ban @AsaturStudios.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @slackeroniuwu I'm going to close this thread as there is nothing more that we can do to assist on AHQ.
If you have purchased the code from an unauthorised seller and have an issue then you will need to contact their support in relation to any issues you run into.
Darko
Hey @slackeroniuwu I understand that it can be frustrating but when speaking with our live support team I would recommend being polite and constructive at all times.
If having issues with missing purchases such as points then you would need to be able to provide proof of purchase: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
If making a purchase from an unauthorised seller then the...
Read moreYou will need to speak to our Terms of Service team in relation to any ban @FettenDiddi.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You will need to speak to our Terms of Service team in relation to any ban @starbread719845.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @haumissedme when posting on AHQ please do so in a polite and constructive manner.
If you are unable to post without insulting another user or entity then we would ask that you refrain from posting.
Darko
You will need to speak to our Terms of Service team in relation to any ban @grit2344.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @482407 have you ensured that you are logged into the right account as it may be that when you logged out you logged back into a secondary account?
Darko
Hey @TTechn0 you will need to speak with our TOS team in relation to any ban.
Darko
I'm going to lock this thread as there is nothing more that we can do to assist with TOS issues on AHQ.
Darko
Hey @Murkworm if you have opened multiple cases then our team will respond to each one closing them off.
Darko
Hey @Noobby_Groovy777 I'm locking this thread as it adds nothing to the community.
Please do not create threads like this as it can be considered spam.
Darko
Hey @DaizerNation when posting on AHQ please do so in a polite and constructive manner.
I'm going to lock this thread as it is neither polite nor constructive.
Darko
Going to lock this thread @OhhhDaddyYes as there is nothing more that we can do in relation to any ban on AHQ.
Darko
Hey @OhhhDaddyYes if our TOS team has denied your appeal then I'm sorry to say but there is nothing that we can do to change this.
Darko
Hey @Murkworm our TOS team will share all the info they can in relation to a ban.
You will receive an email from them when the ban is placed with as much info as possible.
Darko
You will need to speak to our Terms of Service team in relation to any ban @Pfuffattack.
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
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