EA_Darko

Hey @Wof1o I removed your attachments as they contain personal information.

Can I ask, is your friend resident in Russia by any chance? If so, this link may have important info for them:https://help.ea.com/en/help/faq/ea-games-unavailable-in-some-countries-or-regions/

If your friend does not live in a country in those regions then there were recent changes made to how card purchases are processed and it may be a case that this is related to it.

I know that almost any purchase I make I now have to verify it with my bank thro...

Hey @derekfufu you will need to speak with our TOS team in relation to any ban.

Darko 

If our TOS team has denied your appeal @derekfufu then there is nothing that we can do to change this on AHQ.

Darko

You will need to speak to our Terms of Service team in relation to any ban @derekfufu.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: ...

You will need to speak to our Terms of Service team in relation to any ban @Enmanuelle1324.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click ...

As I said above @dinsc, not all bans are shown on that page, you will need to open an appeal with our TOS team.

Darko

I shared the steps to speak with our TOS team above @dinsc.

Darko

Hey @dinsc not all bans are shown on that page, you will need to open an appeal with our TOS team.

Darko

You will need to speak to our Terms of Service team in relation to any ban @@DINSC.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of a...

Hey @QSE_Flaitzy if you continue to see the issue after trying the steps above then please speak with your ISP about improving your connection.

Darko 

Hey @QSE_Flaitzy I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

Hey @Octane223431 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product APEX

Then select 'PC

Manage my Account'

Finally, you can...