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Hey @avrona100 if our TOS team has declined your appeal then there is nothing that we can do on AHQ to change this.
Darko
Hey @avrona100 if our TOS team has declined your appeal then there is nothing that we can do on AHQ to change this.
Darko
You will need to speak to our Terms of Service team @PurpleSnek.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You will need to speak to our Terms of Service team @avrona100.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @A_LEGO_Legend the steps to speak with our TOS team are in the accepted solution above.
I am going to lock this thread as there is nothing more that we can do to assist.
Darko
Hey @A_LEGO_Legend you will need to direct all questions concerning a ban to our TOS team.
Darko
You will need to speak to our Terms of Service team in relation to any ban @A_LEGO_Legend.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @djmixxxa69 I'm going to lock this thread as we are going around in circles.
Please do not create any more threads for this issue.
Darko
You will need to speak to our Terms of Service team @djmixxxa69.
In relation to the TOS, as it says our team may warn, suspend or ban you, there is no system where you are required to receive a warning first.
The process to contact our ToS team can be found here: ...
Read moreHey @DaffOne-Legend when posting on AHQ please do so in a polite and constructive manner.
Your UO Trace is not complete but based on what info is there it is one of the worst that I have seen in a long time. It shows obvious and severe connection issues, I can only work with the info you share and that info shows that your connection is showing very, very serious issues that you need to address with your ISP.
Darko
Hey all, when posting on AHQ please do so in a polite and constructive manner.
It is never acceptable to post in a way that is rude or abusive toward another user.
Darko
Sorry to say @frontierbrainbo but if our live support are unable to assist then there is nothing that we can do to change this on AHQ.
Darko
Hey all, when posting on AHQ please do so in a polite and constructive manner.
We welcome all feedback so long as it is polite and constructive.
Darko
Hey @DaffOne-Legend when running the UO Trace you need to follow each step exactly and send 100 packets.
Based on what I can see, your UO Trace does show obvious connection issues, on one you have a ping of 327ms on hop 4 and a Ping best/worst difference of 1094ms, any difference of 100ms or more is a cause for concern.
Darko
Hey @DaffOne-Legend you need to follow the instructions to run the UO Trace exactly in order to get all the info.
Darko
Hey @papahandsoap if you have feedback that is polite and constructive then we are happy to pass it on,.
Darko