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Our live support isn't outsourced either @sharpcelery, we have teams all over the world.
You would have received an email from our TOS team containing all the details related to your ban.
Darko
Our live support isn't outsourced either @sharpcelery, we have teams all over the world.
You would have received an email from our TOS team containing all the details related to your ban.
Darko
Hey @sharpcelery not sure what you mean by they are outsourced, our TOS team are an internal team and if they declined your appeal then it means that they found evidence that the band was put in place correctly.
Darko
You will need to speak to our Terms of Service team @sharpcelery.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @haffelbot bumping threads in this manner, especially when you have nothing to add is considered spam and should it continue action will be taken.
Darko
Hey @arcadefl it is not possible to change how this works.
I understand you are frustrated and it's an outlier situation due to your account being stolen but in this situation, if our live support has advised that there is nothing they can do then this would be the case.
Darko
You will need to speak to our Terms of Service team in relation to any ban @stillkoy
An email with the ban info will have been sent to the registered email on the account.
As mentioned on the page, not all bans are displayed on the ban page.
The process to contact our ToS team can be found here: ...
Read moreYou will need to speak to our Terms of Service team in relation to any ban @elsala
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @arcadefl when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime
That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.
Darko
You will need to speak to our Terms of Service team @CosmicRayys
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You will need to speak to our Terms of Service team @Jastiger
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hey @CrazyDaMiao you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime
That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.
If our live support team has advised that they cannot unlink an account due to various reasons then this would be the case and not something that we on AHQ can change.
Darko
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Going to lock this thread as we do not allow discussions such as this here.
If you are banned then you can speak with our TOS team if you have any question relating to your ban.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
If you have questions or concerns around a ban @Reaper-of-Me please speak with our TOS team.
Darko
Going to go ahead and lock this thread as there is nothing more that we can do to assist on AHQ.
Darko
Discussions like this aren't allowed on AHQ.
If you suspect another user of cheating please report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/
Darko