EA_Illium

Hi @AMStoneparty 

To confirm only one Steam account can be linked to an EA account, for more information check out our Help articles:

• Link Platform accounts to EA Account   
• ...

Hi @GerrithSense, 

I would recommend reaching out to our support for further account assistance. 

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.  

• ...

Hi @R5Ryder 

When you have a moment can we start with the following steps?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check f...

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HI @vg7wsm8r95di 

I would recommend starting with the following steps, and checking if this continues. 

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - ...

Hi @sagichn05 @Namimix 

When you have a moment can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - ...

Hey @ladenlmp 

It's possible the remain packs were opened as well, To check you can close the game and relaunch. Then check the event items to see if any additional ones are unlocked that were not prior to purchasing the packs. 

If it seems like they are still missing you can reach out to our support using the link below:

...

Hey @Rarref 

Thanks for the additional details, I don't believe this would be tied with the recent changes with Apex Legends Cross Progression. 

To check did you ever unlink a platform account you might have played on from your EA account? 

If not, I would recommend reaching out to our support to further look at your account and see what options we may have. 

How to use EA Help

Hi @isiduur 

Can we try the following steps, and then check if this keeps up?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - Verify in your library
• E...

HI @Rarref 

Thanks for reaching out to the Apex Legends community here on Answers HQ. 

When you have a moment would it be possible to get a few additional bits of information?

• Which platform are you on?
• What is your EA ID (GamerTag or PSN ID)?
• What are some of the items you are missing? 
• When did you notice your items missing? 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and oth...

Hi Everyone,  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

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