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EA_Illium

EA_Illium



27 Oct

Game crashed in Ranked

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @wille_nr7 We can try some steps to see if this changes this happening, Try the following first, but to check which platform are you on? 

 

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Missing PS+ cosmetics

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @peb5ejf26xcb for missing items, I would recommend reaching out to our support first to take a look into your account.

 

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25 Oct

Server connection problems

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Temememe06 Can you check out the following steps if you have not so far?

 

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Game crashed in Ranked

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @wille_nr7 wanted to check if this has continued to happen? Do you notice crashes only in ranked?

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

22 Oct

Server connection problems

Comment
    EA_Illium on Support Forums - Thread - Direct
@Temememe06 Thanks for letting us know about what you are seeing with Apex, to check which platform are you on? we can try to go through a few steps and see if we notice any change. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and hel... Read more

October 16 2022 I deleted Apex

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @kegskong Thanks for letting us know about your experience with Apex Legends, why it's not good to hear you are running into a problem. I would recommend checking out our Help Article over-reporting players that may be breaking out terms of service and fair play rules. 

 

...

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20 Oct

Problem with xbox series s friends joining etc

Comment
@bucke14 Wanted to check in and see if this is working again for you and friends? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

14 Oct

Connection to server timed out

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @GroovyCarnitas Can you try the steps I posted above as well as the following?

 

Illium.png... Read more

I sent an email, but it says I didn't send it there

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Lee_dooo Apologies but I am unable to read the error message, to confirm are you getting a notification that your account is suspended or banned?

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

12 Oct

Unable to connect to EA servers PC, tried all solutions

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @JamesFemino Apologies for the delayed response, if they still can't connect I would recommend reaching out to our support to look into the EA account in case something is stopping them from connecting. 

 

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Connection to server timed out

Comment
    EA_Illium on Support Forums - Thread - Direct
@jang_w0nyoung Which platform are you on? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

07 Oct

Problem with xbox series s friends joining etc

Comment

Hi @bucke14 Apologies for the delayed response, I wanted to check does this happen for friends as well where you have to send an invite to have them join on you? 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

06 Oct

Unable to connect to EA servers PC, tried all solutions

Comment
    EA_Illium on Support Forums - Thread - Direct
@JamesFemino To confirm if they try to connect on a different network they don't run into this issue?
Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by ...

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Connection to server timed out

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @You_A_Bot215 If you haven't already, can you try going through the following steps and check if this continues?

 

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Game crashes when loading into a game DGXI error

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @ZeAwpenheimer Can you try the following and check if the message continues?

 

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fix duos in ranked

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Danskermand Thanks for taking a moment to share your feedback with Apex Legends, I would be happy to pass this along to the team. 

 

In the meantime, if you do come across anyone who may be viewed as being toxic or breaking our Fairplay rules, we have a guide on how to report them to the correct team to ensure they are reviewed and actioned as needed correctly. 

 

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05 Oct

This game is riddled with cheaters!

Comment

Hey @kegskong If you are playing and come across someone who may be breaking our Terms of Service or Fairplay rules be sure to check out our Help article on how to correctly report them

 

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30 Sep

Problem with xbox series s friends joining etc

Comment
@bucke14 Have you or you're friends changed any privacy settings for the EA or Xbox Accounts? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

06 Sep

Apex Home Screen Login error on PlayStation 4

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Mrwolfric99 Thanks for letting us know what your seeing in Apex, when you have a moment can you try the following?

 

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30 Aug

The account received an abnormal email.

Comment
    EA_Illium on Support Forums - Thread - Direct

Hello @xmlnice, 

 

At the moment the following languages are supported on Answers HQ: 

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