EA_Illium

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HI @vg7wsm8r95di 

I would recommend starting with the following steps, and checking if this continues. 

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - ...

Hi @sagichn05 @Namimix 

When you have a moment can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - ...

Hey @ladenlmp 

It's possible the remain packs were opened as well, To check you can close the game and relaunch. Then check the event items to see if any additional ones are unlocked that were not prior to purchasing the packs. 

If it seems like they are still missing you can reach out to our support using the link below:

...

Hey @Rarref 

Thanks for the additional details, I don't believe this would be tied with the recent changes with Apex Legends Cross Progression. 

To check did you ever unlink a platform account you might have played on from your EA account? 

If not, I would recommend reaching out to our support to further look at your account and see what options we may have. 

How to use EA Help

Hi @isiduur 

Can we try the following steps, and then check if this keeps up?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• Steam - Verify in your library
• E...

HI @Rarref 

Thanks for reaching out to the Apex Legends community here on Answers HQ. 

When you have a moment would it be possible to get a few additional bits of information?

• Which platform are you on?
• What is your EA ID (GamerTag or PSN ID)?
• What are some of the items you are missing? 
• When did you notice your items missing? 

Thanks!

＊Accept as Solution button- If a post answers your question please let us and oth...

Hi Everyone,  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

• Forum Rules & Guidelines

If you are playing Apex Legends on an AMD device, please check out our ongoing thread ...

Hey Everyone, 

I wanted to drop in and remind everyone of our forum rules and guidelines. While we love to get feedback on our games and how we can improve them we need to remember to be polite and respectful of one another. 

From here I will be closing this thread, If you have new feedback to share on Apex Legends please create a new post. 

Thanks!

＊Accept as Solution button- If a post answers your question ple...

Hey Everyone, 

It looks like this thread has gotten a bit off track, For any account that has a Ban/Sanction applied by our TOS team will need to contact them in order to dispute it. 

If you have already contacted them and are waiting for a reply we would need to keep an eye on your email for any communication. If you have already heard back and the team confirmed the ban was applied correctly we would be unable to dispute it here on the Answers HQ forums. 

As this is all the information available for this I will be closing the thread. 

Thanks!

You will want to fill out ...

Hi Everyone,  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

• Forum Rules & Guidelines

Thanks! 

Hey Everyone, 

This thread seems to have gotten a bit off-topic. Due to this, I will be closing this thread. 

If your EA account has been actioned by our terms of service team you will need to use the information previously share to contact them for the next steps.

We are unable to assist with account actions or other account issues here on Answers HQ. If you do come across someone else who may be violating our terms of service be sure to report them by using the appropriate tools.

Thanks!