EA_Illium

EA_Illium



17 Jun

Comment

Hi @runninginthe80,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

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12 Apr

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    EA_Illium on Support Forums - Thread - Direct

Hi Everyone,  

  

This post has gotten pretty old at this point, I will be locking it to prevent necroposting.  

  

If you are running into further issues, please make a new post letting us know what is happening and we can provide any relevant information available.  

 

Thanks! 


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A...

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31 Mar

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@Moab23 Good to hear its back! If you noticed this again let us know.
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Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Hi @LLaCampanella,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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    EA_Illium on Support Forums - Thread - Direct

Hi @2hrGamer,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

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16 Feb

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    EA_Illium on Support Forums - Thread - Direct

Hey @UaenaMokoko can we try the following steps and check if this continues?

 

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11 Feb

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    EA_Illium on Support Forums - Thread - Direct

HI @kingtrollthe To confirm Apex Legends does not support cross-progression. 

 

What this means is if you move to playing on a different platform you will be unable to take your purchases or unlocks with you. 

 

Linking your EA account to a third party, like Nintendo or Xbox is required for online play and allows for other benefits from Cross-play, getting rewards like twitch drops etc. 

 

Cheers 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Comment

Hello @xbncxgkxlhxhlxhl

 

At the moment the following languages are supported on Answers HQ: 

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09 Feb

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    EA_Illium on Support Forums - Thread - Direct
@PsyBurger Do you get an error message in game or does it fail to launch when using Steam? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

26 Jan

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    EA_Illium on Support Forums - Thread - Direct

HI @Leopardo2nd can we try the following steps that have help previous players?

 

  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • R...
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24 Jan

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    EA_Illium on Support Forums - Thread - Direct
@Leopardo2nd Which platform/client are you playing on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @AlbatrosStar Thanks for this information, to check did you remove any over/underclocking settings or programs then try to clean boot to see if this continues? 

 

If so to check have you made any other changes in the device BIOS?


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Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many pl...

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13 Jan

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    EA_Illium on Support Forums - Thread - Direct

Hi @rxjbth4z85y5 If we are no longer seeing your progress on Apex through Steam and missing games from your connected PS and Xbox accounts I would recommend reaching out to our support to take a further look at this and verify we are signed into the correct account. 

 

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11 Jan

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    EA_Illium on Support Forums - Thread - Direct

Hi @Kingwavyy139 When you have a moment can you try the following?

 

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • ...
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09 Jan

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    EA_Illium on Support Forums - Thread - Direct
@Kingwavyy139 Which platform do you play on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

28 Nov

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    EA_Illium on Support Forums - Thread - Direct

Hey @DAVEY_CRA Can you check out our help article for anything that might be interfering...

 

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18 Nov

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    EA_Illium on Support Forums - Thread - Direct

Hey @bayonettacat Apologies but I don't understand the screenshot you shared, to confirm was your Xbox account unlinked from your EA account? If so you can reach out to our support for further assistance if you are unsure when this may have been done, but unlinking an account can cause issues with items, progression, etc. 

 

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15 Nov

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    EA_Illium on Support Forums - Thread - Direct

Hi @sambat14 @bayonettacat To confirm have you recently linked or unlinked the platform you play on from your EA account?

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05 Nov

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    EA_Illium on Support Forums - Thread - Direct

Hi @bayonettacat When you have a moment, can you start with the following steps and check if all content appears locked?

 

  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the conso...
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03 Nov

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    EA_Illium on Support Forums - Thread - Direct

Hey @S3pHyo For missing currency I would recommend reaching out to our support to take a look into your account. 

 

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