EA_Illium

Hi @Zofia,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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Hey @rndforever, 

 

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab. 

  

Please...

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Hey @BungaaFACE For missing items, you would need to speak with our support to further investigate this. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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Hey @ThMikeOlet Currently Apex Legends does not support cross-progression to carry unlocks from platform to platform, This is a frequently requested feature however, we currently do not have information if this feature will be coming to Apex. 

 

I would recommend keeping an eye on Apex patch notes and social for any announcements if this does change. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make u... Read more

HI @Rickastley1545 If you created a case a month ago and heard nothing from our support we may need to create a new case and select a different contact type to ensure there wasn't an issue with them receiving the first case. 

 

We also have support via social media if you would prefer. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• ...

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Hi @Rex_Master15214,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

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Hey @TpgNinja,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further. ...

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Hey @Rickastley1545,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

   

• ...

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@R4gnarXXX To check are there any routing settings that our applied in your Modem/router settings that could be handling network traffic?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @orangetango666 To confirm it can take up to 24 hrs after the purchase is complete for the coins to appear in-game, to check do you still not see the coins every time after this? 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say K... Read more

Hi @Ali_Omalley_Cat Can you try to Clear Origin Cache and check if you continue getting this message? 

＊Accept as Solution button- If a post answers your question please let ...

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Hi @_LynxxIOX,  

 

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Ban...

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Hey @R4gnarXXX To confirm are you seeing drastic changes in Ping, or FPS?

 

If where are the 200 range every game throughout each match we can try going through the follow:

 

• Connection and ...

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Hello @fum109, 

 

At the moment the following languages are supported on Answers HQ: 

•  English 
•  ...

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@sarah_scarne The options can change on a few different factors like issue type, availability, location, etc. We can try back later or try changing your ticket options to see if you get Chat versus another option.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@uchihaxero To confirm Apex Legends does not support cross-progression if you go from one platform to another, you will not be able to access your content on the new platform.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help play... Read more