EA_Illium

EA_Illium



01 Aug

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @thegaminggator37,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this...

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28 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @s0cia1_anxi8tyTV,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

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24 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Pikalink12 I would recommend starting with the following and seeing if anything changes. 

 

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18 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @MonstuRrInerGee,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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17 Jul

Comment

Hey @BIGJIM2432 I would recommend reaching out to our support to look into your account further. 

 

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13 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct
@Banzai3819 Thanks for this! Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @datpad @catfishnchips

 

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your ...

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12 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @LooCoo87 To clarify if we are unable to use the email that is on the deactivated/deleted account to reset the password our support team would be unable to assist in getting the account activated through any other option. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of ... Read more

07 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @aaaayz9xv Thanks for sharing your feedback with Apex, to confirm are you asking for a feature to play older Battle Passes?

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpfu... Read more
Comment

Hi @Qosmio007,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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06 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct
@Banzai3819 Thanks for letting us know about this, If you or your squad run into it again would it be possible to get a video? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful post... Read more

05 Jul

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @LooCoo87 If the EA account linked to the Xbox is deleted you will need to send a password reset (restore deleted accounts) to try and reactivate the account. If you no longer have access to the email I would recommend getting in touch with your email provider for assistance getting back into the email...

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @tcn180920,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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30 Jun

Comment
    EA_Illium on Support Forums - Thread - Direct
@Banzai3819 Does this happen every match? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

26 Jun

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Trakais_Cepums We've had similar reports with players on Steam, Can you check if you have anything in Advanced Launch options? 

 

  1. Right-click the game in your Origin library
  2. Select Game Properties
  3. Select the Advanced Launch Options tab
  4. See if anything is in "Command Line arguments" section
  5. Remove anything for reticle (but you can also try removing other arguments to see if this helps) 
Illium.png

*Acc... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Zofia,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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21 Jun

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @rndforever

 

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab. 

  

Please...

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12 Jun

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @BungaaFACE For missing items, you would need to speak with our support to further investigate this. 

 

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Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @ThMikeOlet Currently Apex Legends does not support cross-progression to carry unlocks from platform to platform, This is a frequently requested feature however, we currently do not have information if this feature will be coming to Apex. 

 

I would recommend keeping an eye on Apex patch notes and social for any announcements if this does change. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make u... Read more

08 Jun

Comment

Hi @w576594011,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

Read more