FatsharkJulia

I’ve sent you a DM with the information requested.

I think I’ve been able to restore both weapons, let me know if there’s any problems!

Could you recreate the Veteran and let me know once done, please?

Something is not quite right with the driver, which I can see from this line here:

:\dvs\p4\build\sw\rel\gpu_drv\r545\r545_00\drivers\wgf2um\_out\wddm2_amd64_release\nvwgf2umx.pdb}

Try cleanly reinstalling your drivers, as opposed to updating them. Though, perhaps this was done as part of rolling back to an older version?

Sorry about that, I’ve refunded your purchase.

Sorry to hear this. I have queried this with our Engine Developers but unfortunately it’s not clear to us what the underlying cause is.

There’s some solutions in the article below you may wish to run through or alternatively I can help with a refund?

Unfortunately it’s not clear what could be causing this, it’s suspected this is a driver or Windows kernel issue. Have you ever had any trouble with your Windows installation?

Could you try disabling your Steam Cloud saves, and then deleting your AppData if you haven’t already?:

1. Navigate to your Steam library
2. Right-click Darktide
3. Select ‘Properties’
4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Then, delete your AppData…:

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Sel...

Could you share your Fatshark Friend Code with me instead, please? I’m having some trouble looking up the account using this name.

Have you tried everything there with no luck?

No problem, I’ve refunded that for you.

The error is the same - I’ve edited the post to include 0x1. Please run through the solutions listed here:

Thank you for the update, I’m pleased to hear it miraculously resolved itself! Closing as requested.

All done!

As above!

1. Uninstall the Visual C++ 2019 Redistributables
2. Reinstall the Visual C++ 2015, 2017, 2019, and 2022 Redistributables: Latest supported Visual C++ Redistributable downloads | Microsoft Learn

• You may be prompted with an option to repair, as opposed to install. In which case, you may proceed with the option to repair

The policy remains regardless of who you speak to. We simply cannot refund cosmetics purchased outside of the 30 day window.

Regrettably the crash data is cut short, so I’m not able to see what could be causing this. Could you try running through the solutions here, please?:

I’ve queried this with our Engine Developers for their assistance. I’ll keep you posted!

Sorry to hear that. Other than waiting on our Launcher Developer for solutions (and I’m not sure when that will be, admittedly), I’m happy to assist with a refund if you would prefer.

I should also mention that we’ll be unavailable until the 2nd of January from here on out due to the New Year.

All done!