FatsharkJulia

I’ve only been able to refund the Chemsafe Rebreather, and Hexorcist’s Vestments - unfortunately, we can only refund purchases made within the past 30 days.

Our Launcher Developer is aware of this issue but, unfortunately, we’ve yet to pin down why exactly this occurs.

Could you try running through the solutions listed here, please?:

No problem, I’ve refunded both items.

For sure – I’ll advocate for this or something similar.

Sure, done!

Could you share the URL to your Steam profile with me please?

No problem, done!

I have restored what I believe is the correct weapon.

I’ve shared this with our Engine Developers. Thank you for letting us know.

No problem, I’ve restored your weapon.

Please ensure the items are unequipped, and let me know once done. Thank you!

Could you try playing without mods, and upload the corresponding log here please? Sometimes the mod-related spam in the logs can cloud what we’re looking at.

This is either an issue with the shader cache, or a corrupted installation. Could you try this, please?:

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Select the ‘Verify Integrity of Game Files’ button
5. When complete, close and reopen Steam

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud S...

Good to hear! Appreciate you letting us know.

We do have some recurrent issues with the Intel ARC, unfortunately.

Do you have the latest drivers installed?

The upload didn’t quite work. Could you try again, please?

I can see Celebrimbor the level 17 Veteran was deleted on Fri 27 Oct 2023 16:22:05 UTC.

Unfortunately. we’re not yet able to restore operatives. What we can do is level up a recreated Veteran to match your previous one.

Disappointingly, this would be without any of the operative’s previous equipment, as we have no visibility of it once deleted.

I suspect this could be resolved by clearing your AppData. Please see:

Leviatron, I’ve responded to your DM with the requested information.

Could you please DM me your proof of purchase?

Amazingly, it looks like you are the only person experiencing this crash!

If you haven’t already, could you try wiping your Darktide AppData?:

NOTE : This will reset any custom keybindings, so you may wish to make a back-up in case it doesn’t work.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Select the ‘Verify Integrity of Game Files’ button
5. When complete, close and reopen Steam

NOTE : If Steam Cloud saving is enabled for Darktide, this...