FatsharkJulia

FatsharkJulia



30 Jan

Comment

This looks to be a GPU driver-related crash, producing the error: DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DRIVER_INTERNAL_ERROR

Please run through the solutions listed here: https://support.fatshark.se/hc/en-us/articles/360034654593--PC-How-to-resolve-GPU-crashes

Comment

Steam is very broken right now and producing all sorts of issues, please check back in a couple of hours.

Comment

Apologies, I’d completely missed the crash report. I’ve raised it with development.

Comment

Steam is very broken, although you may be able to launch Vermintide 2 it’s likely to be an unstable experience - would advise holding off for an hour or so.

Comment

Ok, well, Steam is very broken right now - would advise checking back in a couple of hours.

Comment

Steam is very broken right now, I suspect this is related.


29 Jan

Comment

We usually see this error with players that are using Avast or AVG, is that the case for you? If so, please see: https://support.fatshark.se/hc/en-us/articles/360004255517--PC-Crashing-on-launch-and-using-Avast-or-AVG-Anti-Virus-

Comment

Thank you for reporting, I’ve raised this as an issue internally.


28 Jan

Comment

Please reach out to us via the Support Portal, and we’ll sort this out. :slight_smile:

Comment

We’re currently investigating the Shadows-related complaints. :slight_smile:

Comment

Heroes,

Since the Season 2 release, we’re aware some of you have been experiencing connectivity issues.

To help us solve this, we would appreciate it if you could post a description of your connectivity-related woes in addition to your most recent console logs, in the comments below. Please include any information you believe may be helpful for us.

Your console logs can be located using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

Thank you in advance, and apologies for the inconvenience. :heart:

For issues that are not connection-related (such as crashes), please avoid commenting here and instead create a new post in the Bugs or Technical Support category.

Comment

Thank you. Could you please PM me with the URL to your Steam profile?

I will then ask a member of our QA department to add you and arrange a play session (via Steam chat). :slight_smile:

Comment

Could you please provide us with your most recent console logs? Your console logs can be located using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

Thank you in advance.

Comment

We’re currently investigating the recently reported connectivity issues - apologies for the inconvenience.

Comment

It’s an unusual crash you’re experiencing here, I’ve added it to our internal database in addition to your report in hopes that one of our developers can shed some light on this.

In the mean time, I’d recommend running through the solutions listed here: https://support.fatshark.se/hc/en-us/articles/360021422873--PC-How-to-resolve-Access-Violation-crashes

Alternatively, I’m happy to contact Steam and request that they issue you a refund.


27 Jan