FatsharkJulia

FatsharkJulia



04 Apr

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@martin.madalik Ok no problem, I’ve passed this information on - unfortunately we’re still waiting on Microsoft to address this issue.


If anybody else reading this is affected by this issue, or knows anybody that is, please provide Gamertags.

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I suppose we could link directly to the Vermintide 2 overview from the launcher. We’ll speak to somebody about it. :slight_smile:

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The crash upon exit is a known (but unrelated) issue, and will be addressed soon.

Could you try running through the solutions listed here, please? The part about Firewall exceptions is especially important - it may even be worth briefly disabling any security software to see if the issues persist. (Proceed with caution and be sure to re-enable it afterwards!)

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Unfortunately there’s no clear explanation for these crashes; what you’re experiencing is an Access Violation. I’d recommend you run through the solutions listed here.


03 Apr

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We’re patching for this soon, apologies for the inconvenience.

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We have a patch in the works for this, it’ll be with you soon. Apologies for the inconvenience.

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We’ve offered to refund you Shella. Twice now.

This offer still stands.

Locking post.

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I’ll assume this isn’t the case as it’s been occurring for a couple of days now, but Steam was having a lot of problems yesterday which led to various connectivity issues in Vermintide 2. To allow us to confirm that this wasn’t the culprit, would you mind logging back in and letting me know if this is still an issue for you?

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Ok, so, a quick update - we’re patching for this soon! You won’t need to deal with this for much longer. Apologies for the inconvenience all.


02 Apr

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Oh I’m a bit late. I’m not as much of a metal head as I used to be, but recently I’m really loving Fear Factory!

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I love it when an issue resolves itself. :smiley:

Should it occur again, navigate to the Windows Event Viewer and look under the ‘Windows Logs > System’ category. More information on the Windows Event Viewer and how to use it can be seen here.

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If upping your video quality doesn’t solve this, I suspect it’s due to Texture Streaming.

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This is not intentional. Should this occur again, it would be appreciated if you could screenshot the exact location this occurred in, as this really helps us in addressing the issue.

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The empty lobby browser is a known issue - we’re actively looking in to it. There’s some solutions you can try in the mean time:

  • Restarting Steam
  • Restarting your PC
  • Clearing Steam’s download cache
  • Changing Steam’s download region
  • Ensuring the appropriate Firewall/Anti-Virus exceptions are in place for both Vermintide 2 and our anti-cheat service, Easy Anti-Cheat
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Thank you for the additional information @JohnnyInterfunk, it’s appreciated. Our console crew are actively looking in to this issue.

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To anybody still experiencing this issue - development are looking in to it!

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Ultimately it will be down to a hardware or driver instability. It’s worth seeing if there’s any useful information within the Windows Event Viewer.


01 Apr

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If this is a common problem for you, I’d recommend that you run through the solutions listed here.