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Online progress is stored on our servers.
Offline progress, however, is stored locally. Were you playing offline?
Online progress is stored on our servers.
Offline progress, however, is stored locally. Were you playing offline?
I’ve responded to your PM. Locking post, let’s keep it constructive please.
Heads up to anybody with an AMD card, I’ve been informed that driver 19.3 is causing performance problems.
Please do try out wha...
Read moreThere’s some confusion here. Yes, the crash reports are sent to the developers.
Support Tickets are submitted at http://fatsharkgames.com/support, where we can chat about what you’re experiencing and attempt to debug it.
Do you? I can’t seem to locate any of them.
What solutions did we recommend, and what have you already tried? I’d like to help you, and escalate the case to Easy Anti-Cheat if needed. The likely culprit for your untrusted errors is data corruption.
I couldn’t help but notice your laptop is quite below the minimum requirements for Vermintide 2. Unfortunately, this is likely to produce some undesirable behaviours such as poor performance and crashes.
The minimum requirements for Vermintide 2 are:
Unfortunately it does appear the Free Weekend has ended. I can only suspect it ended early for you (on the 10th) due to some sort of timezone witchery. Sorry about this.
I believe this is mod-related, although it’s not clear which one. I have my suspicions that it could be ‘Third Person Equipment’ but the only real way to determine which mod is problematic would be to perform a process of elimination.
It will be included in the Collector’s Edition at some point. 
No problem! I’ve PM’d you.
Sorry, I appreciate my response wasn’t very clear.
The crash upon exit is a known issue.
As for the regular crashes you’ve been experiencing, are these occurring in any one particular map?
We do want to help you! The problem is, we can’t do much with the Windows Event Viewer logs that were received, especially considering they weren’t in English. 
Vermintide 2 operates in protected memory and would never be able to directly crash your PC, but due to it’s demanding nature it can highlight an instability in a component - subsequently leading to your PC crashing - which I believe is the case here.
Especially considering you experience this not only in Vermintide 2 but in Jump Force too, a hardware problem is likely (but unfortunate) reality. In all honesty, your best bet would be to take your PC to a repair shop. From an online support perspective, it’s very hard to determine what could be the cause without having the PC physically in our hands. I hope you can understand.
If I PM you my email address, would you be willing to send me a copy of the dxilconv DLL?
I can then pop it over to Easy Anti-Cheat who will be able to analyse it and hopefully shed some light on why it’s untrusted.
Alternatively, if you’d rather contact them yourself, you can do so here.
Let me know how you’d like to proceed.
That’s unfortunate. Do you have the latest updates for Windows installed?
Thank you all, I believe we have enough information. I’m hopeful that this can be addressed tomorrow.
I believe I responded to your query via the Support Portal last week. I recommended that you contact Microsoft Support instead, as they would be better equipped to analyse the German Event Logs that were sent to us. Did you do this?
Hello! Have you tried rebooting your router?