FatsharkLev

Hi @JFlav,

Sorry to hear this.

Error code 2014 is a complicated error and our developers are working to resolve this as soon as possible.

We’re currently trying to identify reliable troubleshooting steps which can help to resolve this for PC, and for Xbox this is limited even further sadly.

It’s possible that the error could be due to an ISP-related problem, and your ISP may be able to identify any fault in the connection if you were to contact them.

I apologise that I don’t have an immediate solution to this for you

Hi @M3dr3sh,

Sorry to hear this.

Can you please try the following -

Flush Your DNS
Flushing your DNS will clear your PC’s DNS cache, and can resolve a variety of connectivity-related issues.

1. Run the Command Prompt as an administrator
2. Enter the command:
   ipconfig /flushdns
3. Restart your PC

Change Your DNS to 8.8.8.8 (Google)
When clearing the PC’s DNS cache has been unsuccessful, we recommend changing the DNS. Instructions on how to switch to Google DNS can be seen here: ...

Hi @Aldebaransk,

Sorry to hear this.

This specific crash is on our radar and should be fixed in our next patch. As I understand it, the crash is occurring due to a specific sound device being set, then if the device is removed/disconnected after Darktide has been closed, upon relaunching it isn’t recognising the selected sound device and is crashing.

In the meantime, you should be able to resolve this by removing your Darktide Appdata directory (Please note, by doing so you will lose any custom settings/configurations e.g. keybindings)

To do so:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory
5. Restart...

Hi @Owlensteintm,

Sorry to hear this.

Can you please try changing your DNS to 8.8.8.8 (Google) and see if this helps?

You can find how to switch to Google DNS here:

Hi @qvs,

Sorry to hear this.

Regarding connectivity errors, which errors are you encountering specifically (if they are detailed on-screen)?

I recommend trying our connectivity solutions which may help. In particular, trying Flush Your DNS and Change Your DNS (to Google) may improve things. Please see:

As above, you can try resetting your settings via the launcher button.

Or, you can delete your Appdata Darktide directory. To do so -

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory
5. Restart Darktide as normal

@fbolduc, I’ve queried this. It works - but the stack indicator icon is not currently shown correctly. I believe the fix for this hasn’t made it into our upcoming patch, but it should be in the next update after this.

Hi @vincible,

I’ve spoken with one of our developers who has provided some next steps we can try to obtain more information on the issue here. I’ve sent you a DM with the relevant info and files.

Sorry to hear this @stanleyxd

Can you please try a clean reinstallation by deleting your Darktide Appdata directory. Please check out:

Sorry to hear this. If possible, could you please provide us with your most recent console logs and darktide_launcher.log so we can look in to this?

Both can be located in the Darktide AppData directory using the instructions below:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

Thanks in advance!

Sorry to hear this all.

It would be very useful for us to learn more information on the type of error that is occuring here. In order for this, could you please do the following -

1. Launch Darktide from Steam
2. Wait until the Steam play button returns to the original state (Launcher has crashed)
3. Open your PC start menu and type “Event Viewer” and open this application
4. Explore Windows Logs/Application
5. There should be an Error log here
6. Please provide a screenshot or copy of the error text

Thank you in advance!

I can understand your concerns and frustrations all. Please rest assured that your feedback here has been relayed internally. After speaking with the development team further about this, it’s my understanding that the loadouts needed to deleted in order to fix a crash. However, we dropped the ball to communicate the necessity of nuking loadouts. Going forwards these shouldn’t necessarily be reset again without a forward warning.

Our apologies again for the inconvenience.

@jauroth apologies for the delay!

One of our developers has been able to take a more in depth look at this. Unfortunately, we can’t determine the exact cause, however there appears to be something external (possibly Anti-Virus) which is quarantining some of your game files.

We recommend checking your Anti-Virus or Windows Defender to see if anything is being quarantined.

Also please ensure you have appropriate Anti-Virus and Firewall exceptions in place for both Darktide and Easy Anti-Cheat. You’ll need to add the following exceptions:

• Darktide.exe in \SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries
• EasyAntiCheat_EOS.exe in Program Files (x86)\EasyAntiCheat_EOS...

Unfortunately this is the case for all players post-update and we’re unable to restore the deleted loadouts

Our sincerest apologies for the inconvenience all.

Thanks @PentaSquirrell, looking at your logs you may be having a difficult time as your system specs are on the lower end of Darktide minimum requirements, and your installation is on a HDD rather than an SSD.

An Engine Developer has also taken a deeper look and after launching a Deadlock crash appears to be occurring when creating the game window. Unfortunately we can’t identify the exact cause, but this could likely be due to streaming software or a gaming overlay causing an issue. Essentialy, any external program that might be hooking into the engine but isn’t working properly. Do you use anything like this?

It may be worth trying a Selective Startup which ensures nothing other than the essential services are running on your PC. To do so:

1. ...

You appear to be running into GPU-related crashes. I recommend running through possible solutions, here:

Hi @jauroth

A couple of thoughts here -

Firstly, if you are using any mods, please try disabling these.

Failing that, I believe this crash may be being caused due to interference from Fasoo Enterprise DRM on your PC. Could this be why?

Hi @PentaSquirrell,

Sorry to hear this. Could you also please provide your launcher log so we can take a look at this too?

Thanks in advance!

Hey all, sorry to hear this.

We’re still working on Error 2014. There are multiple reasons that this error can occur, so it can vary as to why between players.

For anyone encountering this error can we please request the following information:

• Which region are you playing from?
• Which ISP do you use?
• Your console log from a session Error 2014 occurred:
  https://support.fatshark.se/hc/en-us/articles/360017633918--PC-How-to-Provide-a-Crash-Report-Console-Log-Launcher-Log-or-user-settings-config

Thanks in advance!

Glad to hear the crashes have resolved after the GPU driver and game reinstalls!