Hermes

Hermes


28 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello,

I'm closing this topic as there is a new update about this issue here.

Hermes

Post
    Hermes on Forums - Thread - Direct

Hello everyone,

We will be conducting an emergency maintenance today to fix the problems with the reward that is not being delivered to the player's inventory. However, this was not the only issue identified. Full details of the fix are below:

  • The 1 Billion Adena Box is an incorrect name for the item, which will be fixed to 100 Million Adena Box during today's maintenance. In addition, the event article will also be fixed to reflect the change.
  • There was an issue where the 2-Star Tier Adena Box was not delivered to the player's inventory. This issue will be fixed during today's maintenance.
  • Players who did not receive the Adena Box will be compensated accordingly during next week's maintenance. The details of the compensation will be shared in a separate post.
  • Maintenance details will be announced shortly in a different post. ...
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22 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello,

I'm glad you guys liked the event!

We will for sure take note of all the positive aspects that you all liked so we can keep improving and bringing the content you all enjoy more regularly.

Seeing positive feedback on the forum is so rewarding. That makes my day.

Thank you again for the feedback and continued support.

Best Regards,
Hermes 

Comment
    Hermes on Forums - Thread - Direct

Hello,

Thank you very much for the message. I'm really happy to know that some of you are happy with the work so far.

As I mentioned in different topics, you all have my commitment to improving Lineage 2. I will always do my best to translate community feedback into actions and champion what is good for the community.

Getting close to the community is something that I think is essential for improvement, and I'm happy that this is not going unnoticed.

Thank you again for the kind words and feedback, you guys really made my day 🙂.

Best Regards,
Hermes 


21 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

I just wanted to update you all regarding the coupon issue:

We confirmed that players who didn't receive the items right after claiming the coupons have been receiving their items after a delay. If you were affected, please check to confirm you received them. If not, please get in touch with Customer Support, and they will look into your account.

Thank you!
Hermes


20 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We have investigated and did not find anything that would keep players from receiving the items. On our multiple tests, we received the items each time.

Please submit a support ticket, and the CS team will look at your account individually to give you a proper solution.

I apologize for the inconvenience some are facing.

Sincerely,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We are looking into the issue where items are not being delivered for some players.

I appreciate everyone's patience while we investigate the matter.

Sincerely,
Hermes

Comment
    Hermes on Forums - Thread - Direct
16 minutes ago, Leiraine said:

Besides few from Naia complained about lag on forums so they just ignored it.Lots of people on Naia had crazy lag and disconnected but i guess they only care about Chronos.

Hello,

I have to disagree with you respectfully. Naia players are also getting compensated. We analyzed the data and lag spikes (before implementing the server improvements). We confirmed that Chronos was affected by lag issues to a much higher degree than Naia.

Also, there is no such thing as we only care for this server or that server. We equally care and maintain all, and if one server has suffered from issues more than others, we will compensate accordingly and be fair.

I hope the information above helped to clarify the difference in compensation.

Best Regards,
Hermes

...

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Comment
    Hermes on Forums - Thread - Direct
15 minutes ago, RAZERBLADEBOSS said:

not seeing any items from codes how to fix this to get items ?

3 minutes ago, Discreet said:

Applied codes on 2 accounts, got nothing. Check please.

 

Hello!

First, add the code to your account. Once added, it will go to the Unused Serial Code section. You need to hit "Apply" from the Unused Serial Code Section and then select the server.

The items will then be delivered to the Dimensional Inventory. You should also see a little Giftbox icon in-game letting you know you have "Items waiting to be retrieved."

I hope the above information helps.

Best Regards,
Hermes

 


19 Jul

Post
    Hermes on Forums - Thread - Direct

Hello Everyone,

As I announced in an earlier post, we were preparing some additional compensations in addition to the ...

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Post
    Hermes on Forums - Thread - Direct

Hello Everyone,

I wanted to share some important news: 

As compensation for the connectivity issues that affected the Live server during the first week of the Watermelon Event, we have extended the Server Settings event by one week. The following server settings will be maintained in Chronos and Naia until the maintenance from 07/27:

  • Level 1 - 110: 100% XP/SP
  • Level 111 - 120: 50% XP/SP
  • Party Hunting Bonus: 50%
  • No XP loss upon death (non-chaos only)

Old End Date: 07/20/2022
New End Date: 07/27/2022

We will also provide additional compensation in addition to the extension above. However, the details won't be shared now since we are still working on the best way of getting it out to you.

Once I hav...

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Comment
    Hermes on Forums - Thread - Direct

Hello,

Thank you for taking the time to share your suggestions.

Please know that you have my commitment to improving the state of Lineage 2 and making it more enjoyable for everyone. Topics like this help a lot as I get so much valued feedback from you all, which is why I dedicate significant effort to reading through every single topic on the forum.

Sometimes I don't have the answer you expect, but I do my best to acknowledge everyone's feedback. At the end of the day, we all want Lineage to improve, and part of it relies on translating your sentiment and feedback into actions you can see.

Again, thank you for your valuable time and for sharing your suggestion. 
We greatly appreciate it.

Best Regards,
Hermes


15 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello,

I wanted to stop by to let you all know I'm following the discussion.

The changes are very recent, but we plan to analyze their impact and make appropriate adjustments depending on what we see.

Thank you for the valued feedback 🙂

Regards,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

I just wanted to stop by this topic again and check if the connectivity issues that were reported yesterday were resolved.

Are you guys still experiencing issues when trying to log in?

PS. We have already started the work behind the scenes for compensation, and I will share the details once it's finalized.

Best Regards,
Hermes


14 Jul

Comment
    Hermes on Forums - Thread - Direct

Hello,

We have checked for any server issues but could not verify anything that would prevent players from connecting.

Could you please contact our support here? They will be better positioned to investigate each of your accounts individually and give a more personalized outcome to resolve the problems.

I apologize I could not find and share a working solution that would apply to all.

Sincerely,
Hermes

 

Comment
    Hermes on Forums - Thread - Direct

Hello,

By any chance, did anyone of you get an error message that looks like this?

yvVGSPx.png

Thanks,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

Thank you for the detailed information. We are investigating.

I apologize for the inconvenience.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hi,

Thank you for your response. I want to confirm: 

1. Is the game client crashing, or are you getting disconnected?
2. You are unable to log in after the game client crashes?

Thank you,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

Is there any error message when you try to login?

Thank you,
Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

Transfers are open. Can you please check if your reported error message is still showing?

Thank you,
Hermes




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