Hermes

On 8/3/2022 at 8:25 AM, mishanko said:

Hello! About the compesation , how do you compasate the affected players? You'll check the data about players winning , but not recieving the reward?

We have the list of all affected players, so no need to open a ticket or send us your information.

All the details were posted ...

Hello!

You all got it right on the Mana Barrier question.

For the Adena Box compensation, next week, as @nex0rcy pointed out.

Regards,
Hermes

Hello,

As stated in the event page, the pack was available to all players for one week, from July 27 to August 3.

I apologize that it was removed before you could get to it.

Hermes

Hello,

I already have a list of all affected players, there is no need to send CS tickets in or take any action on your side.

Regards,
Hermes

52 minutes ago, SrtMarques said:

here I am having the following problem when I will log in if I do not switch from server to Aden and go back to Chronos, I take Crash on time and was not so before

 

@Hermes

I will also contact you via PM to get more details.

4 hours ago, SpencerX said:

Hi, i been having problems to log in since a few days ago. Im not receiving the verification email, did i got ban? Can anyone help me? i also dont get answer on support team

 

@Hermes

I will contact you privately to get more details on the issue.

Hello everyone,

As informed earlier, we will properly reward all affected players who have not received the Adena Box from the first rounds of the Jenis Secret Shop event. Please see the details below:

Next week, during the maintenance, on 8/10, our team will be providing the following reward to all affected player's warehouses:

• 1 Billion Adena

For players who won the prize more than one time, the Adena amount will be adjusted accordingly to match.

Furthermore, the issue where the box had the wrong name in-game has been fixed from saying 1 Billion Adena to 100 million Adena, and all boxes are being delivered normally, with the correct amount, after the fix on Thursday. However, for those who participated before the fix, we will honor the prize that had been communicated at that time.

We apologize for the event's issue and look ...

Hello!

I will share the compensation plans for all those who did not receive the Adena Box today. However, unfortunately, we had to move the compensation date to next week on 8/10.

More details will be shared later in a separate post.

Regards,
Hermes

Hello everyone,

I apologize for not being as active in the forum for the last few days.

I just wanted to let you all know that we will add the option to exchange the Soulshot Tickets on the Dimensional Merchant during this week's maintenance.

The removal time for the item will also be extended by one week.

I apologize for the inconvenience.

Regards,
Hermes

9 minutes ago, BurnCycle said:

11 AM UCT+1 time is not the same as 3PM PT time... What is it?

My mistake, it has been corrected.

Game servers access will be restricted on Thursday, July 28, 2022 at 3:35 p.m. PT /  5:35 p.m. CT / 6:35 p.m. ET / 11:35 p.m. UTC +1 and login will be unavailable for approximately 30 minutes. Game servers will still be online for those who are in-game.

Game servers access will be restricted on Thursday, July 28, 2022 at 3:35 p.m. PT /  5:35 p.m. CT / 6:35 p.m. ET / 11:35 p.m. UTC +1 and login will be unavailable for approximately 30 minutes. Game servers will still be online for those who are in-game.

Game servers will be down for maintenance beginning Thursday, July 28, 2022 at 3 p.m. PT /  5 p.m. CT / 6 p.m. ET / 11 p.m. UTC +1 and will be unavailable for approximately 1 hour and 5 minutes.

• Apply fixes to the Jeni's Secret Shop Event.

Hello,

I'm closing this topic as there is a new update about this issue here.

Hermes

Hello everyone,

We will be conducting an emergency maintenance today to fix the problems with the reward that is not being delivered to the player's inventory. However, this was not the only issue identified. Full details of the fix are below:

• The 1 Billion Adena Box is an incorrect name for the item, which will be fixed to 100 Million Adena Box during today's maintenance. In addition, the event article will also be fixed to reflect the change.
• There was an issue where the 2-Star Tier Adena Box was not delivered to the player's inventory. This issue will be fixed during today's maintenance.
• Players who did not receive the Adena Box will be compensated accordingly during next week's maintenance. The details of the compensation will be shared in a separate post.
• Maintenance details will be announced shortly in a different post. ...

Hello,

I'm glad you guys liked the event!

We will for sure take note of all the positive aspects that you all liked so we can keep improving and bringing the content you all enjoy more regularly.

Seeing positive feedback on the forum is so rewarding. That makes my day.

Thank you again for the feedback and continued support.

Best Regards,
Hermes 

Hello,

Thank you very much for the message. I'm really happy to know that some of you are happy with the work so far.

As I mentioned in different topics, you all have my commitment to improving Lineage 2. I will always do my best to translate community feedback into actions and champion what is good for the community.

Getting close to the community is something that I think is essential for improvement, and I'm happy that this is not going unnoticed.

Thank you again for the kind words and feedback, you guys really made my day .

Best Regards,
Hermes 

Hello everyone,

I just wanted to update you all regarding the coupon issue:

We confirmed that players who didn't receive the items right after claiming the coupons have been receiving their items after a delay. If you were affected, please check to confirm you received them. If not, please get in touch with Customer Support, and they will look into your account.

Thank you!
Hermes

Hello everyone,

We have investigated and did not find anything that would keep players from receiving the items. On our multiple tests, we received the items each time.

Please submit a support ticket, and the CS team will look at your account individually to give you a proper solution.

I apologize for the inconvenience some are facing.

Sincerely,
Hermes

Hello everyone,

We are looking into the issue where items are not being delivered for some players.

I appreciate everyone's patience while we investigate the matter.

Sincerely,
Hermes