Hermes

16 minutes ago, Leiraine said:

Besides few from Naia complained about lag on forums so they just ignored it.Lots of people on Naia had crazy lag and disconnected but i guess they only care about Chronos.

Hello,

I have to disagree with you respectfully. Naia players are also getting compensated. We analyzed the data and lag spikes (before implementing the server improvements). We confirmed that Chronos was affected by lag issues to a much higher degree than Naia.

Also, there is no such thing as we only care for this server or that server. We equally care and maintain all, and if one server has suffered from issues more than others, we will compensate accordingly and be fair.

I hope the information above helped to clarify the difference in compensation.

Best Regards,
Hermes

...

15 minutes ago, RAZERBLADEBOSS said:

not seeing any items from codes how to fix this to get items ?

3 minutes ago, Discreet said:

Applied codes on 2 accounts, got nothing. Check please.

 

Hello!

First, add the code to your account. Once added, it will go to the Unused Serial Code section. You need to hit "Apply" from the Unused Serial Code Section and then select the server.

The items will then be delivered to the Dimensional Inventory. You should also see a little Giftbox icon in-game letting you know you have "Items waiting to be retrieved."

I hope the above information helps.

Best Regards,
Hermes

Hello Everyone,

As I announced in an earlier post, we were preparing some additional compensations in addition to the ...

Hello Everyone,

I wanted to share some important news: 

As compensation for the connectivity issues that affected the Live server during the first week of the Watermelon Event, we have extended the Server Settings event by one week. The following server settings will be maintained in Chronos and Naia until the maintenance from 07/27:

• Level 1 - 110: 100% XP/SP
• Level 111 - 120: 50% XP/SP
• Party Hunting Bonus: 50%
• No XP loss upon death (non-chaos only)

Old End Date: 07/20/2022
New End Date: 07/27/2022

We will also provide additional compensation in addition to the extension above. However, the details won't be shared now since we are still working on the best way of getting it out to you.

Once I hav...

Hello,

Thank you for taking the time to share your suggestions.

Please know that you have my commitment to improving the state of Lineage 2 and making it more enjoyable for everyone. Topics like this help a lot as I get so much valued feedback from you all, which is why I dedicate significant effort to reading through every single topic on the forum.

Sometimes I don't have the answer you expect, but I do my best to acknowledge everyone's feedback. At the end of the day, we all want Lineage to improve, and part of it relies on translating your sentiment and feedback into actions you can see.

Again, thank you for your valuable time and for sharing your suggestion. 
We greatly appreciate it.

Best Regards,
Hermes

Hello,

I wanted to stop by to let you all know I'm following the discussion.

The changes are very recent, but we plan to analyze their impact and make appropriate adjustments depending on what we see.

Thank you for the valued feedback 

Regards,
Hermes

Hello,

I just wanted to stop by this topic again and check if the connectivity issues that were reported yesterday were resolved.

Are you guys still experiencing issues when trying to log in?

PS. We have already started the work behind the scenes for compensation, and I will share the details once it's finalized.

Best Regards,
Hermes

Hello,

We have checked for any server issues but could not verify anything that would prevent players from connecting.

Could you please contact our support here? They will be better positioned to investigate each of your accounts individually and give a more personalized outcome to resolve the problems.

I apologize I could not find and share a working solution that would apply to all.

Sincerely,
Hermes

Hello,

By any chance, did anyone of you get an error message that looks like this?

Thanks,
Hermes

Hello everyone,

Thank you for the detailed information. We are investigating.

I apologize for the inconvenience.

Hermes

Hi,

Thank you for your response. I want to confirm: 

1. Is the game client crashing, or are you getting disconnected?
2. You are unable to log in after the game client crashes?

Thank you,
Hermes

Hello,

Is there any error message when you try to login?

Thank you,
Hermes

Hello,

Transfers are open. Can you please check if your reported error message is still showing?

Thank you,
Hermes

Hello!

Unfortunately, we can't extend the L2Pass S1 for another week.

Also, the Battle Pass seasons won't be back-to-back, and Season 2 will start in a not-so-distant future .

Best Regards,
Hermes

51 minutes ago, Mephist0 said:

I understand and I have no problem on checking the discounts... but after the selection, it just gave me that message, out of stock, which doesn't match anything regarding the geo location, just out of stock.

Note that is not the first time I purchased, which is weird.

Anyway... if I can't I can't.

Can you try and reach out to Amazon's support?

I think they might be better positioned to help with your issue since the sale is made through them.

Also, try clearing your browser's cache & cookies or using incognito mode to see if it helps.

Best,
Hermes

Hello,

The Amazon Prime Day Sale has geo-location restrictions.

If you are having issues getting the discount, make sure you are on the correct website that matches your location. For example, the US Amazon page has the following disclaimer:

I hope the information above is helpful.

Best Regards,
Hermes

Hi,

Our team could not replicate the reported issue, and the discounts are being properly applied during our tests.

Could you please let us know if the problem persists?

Thank you,
Hermes

Hello,

We are looking into this. I will update you all once I know more.

Best Regards,
Hermes

Hello,

The removal from the shop is intended. The reason is that players won't be able to activate the premium pass by exchanging the ticket on the last day, so we removed it before to void players ending up purchasing something that doesn't work.

We will re-add the ticket to the shop shortly, and it will remain there until today at 5 PM PDT. So if you still want to get the pass, make sure you get the ticket and activate it today.

Best,
Hermes

Hi there!

Do you play in window mode? Try resizing the window if you do.

Alternatively, you may try Alt + L while the game is running, and after the UIs are back to default, try again to open the craft UI.

Please try the above and let us know.

Best Regards,
Hermes