Hugo

Hugo



27 May

Comment
    Hugo on Forums - Thread - Direct

Hello @Jfilli, there’s an issue with follower teleportation that’s currently being looked into by the team, apologies for the frustration this has caused.

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    Hugo on Forums - Thread - Direct

Hi @Rafael, welcome to the forums!

We’re working together with G-Portal to address the connectivity issues that have been affecting LATAM servers, thank you for your understanding.

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    Hugo on Forums - Thread - Direct

Hi @Scumdog1980, we’re aware of the clipping issue between signs and certain building pieces, including but not limited to the Black Ice wall, it will be looked into as soon as possible.

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    Hugo on Forums - Thread - Direct

Hi @Dunxican, which console model do you have, and is it on a wired connection?

Could you try to perform a full reinstall to discard any possible issues that could be present due to the patching process?

Comment
    Hugo on Forums - Thread - Direct

Hello @devmadBR, welcome to the forums!

Could you share a screenshot of this statue?

Could you also let us know which other servers have had this issue?

Comment
    Hugo on Forums - Thread - Direct

We’ll reach out to you privately to request some network tests that could assist us in determining the issue.

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    Hugo on Forums - Thread - Direct

Could you please try the suggested step, as others have confirmed that it has helped in dealing with this issue?

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    Hugo on Forums - Thread - Direct

Hello @kentehnoob, welcome to the forums!

Could you please provide a few screenshots or a short video recording of this issue occurring?

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    Hugo on Forums - Thread - Direct

Hi @Nightshot, welcome to the community!

Our team is currently aware of these issues and they’re being looked into, they should be addressed in an upcoming patch.

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    Hugo on Forums - Thread - Direct

Regarding the connectivity issue, could you provide a few examples of the specific servers you’ve tried to join?

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    Hugo on Forums - Thread - Direct

Hello @lecomte38u, what’s your current region and which specific servers are giving you connectivity issues?

Also, is your console on a wired connection?

Comment
    Hugo on Forums - Thread - Direct

Hello @ConnerK22, welcome to the forums!

We’ve confirmed the unexpected downtime of this server and have reached out to G-Portal so that they can look into it, apologies for the situation.

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    Hugo on Forums - Thread - Direct

Hi @xavier_pjg, we’re aware of the issue with followers not teleporting correctly after the player and it’s being looked into with high priority.

Comment
    Hugo on Forums - Thread - Direct

Hello @liquidand, please open one post per issue in case there are none currently available, as specified in our guidelines:

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Comment
    Hugo on Forums - Thread - Direct

We’ll be sure to share any relevant information as soon as we have it.

Comment
    Hugo on Forums - Thread - Direct

As this is a tricky edge case we recommend that you try to isolate the issue by taking the following steps:

  • Try powering off and disconnecting any other devices that make use of the router, both wired and wireless, so that only the console is connected to it through cable
  • Check if the Router provides logs to give further insight on the crash/error
  • Check if it’s possible to create a rule to limit the bandwidth available for the PS4 through the router settings
  • Try using a different cable to connect directly from the router to the PS4, and/or switching Ethernet port on the router
  • If possible, try to get a full router replacement, including its power supply ( ...
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Comment
    Hugo on Forums - Thread - Direct

Hi @Lulu1, welcome to the forums and thank you for reaching out.

Were there any relevant messages in the Event Log?

Was the animal pen placed over foundations or directly on the ground?

What other items are missing, besides the animal pen?

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    Hugo on Forums - Thread - Direct

Hi @Haon1217, welcome to the community, did the workaround shared in this thread help with this issue?

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    Hugo on Forums - Thread - Direct

Hello @SenecaRhodes, welcome to the forums and thank you for reaching out!

As sestus2009 has mentioned, we’ll need additional information such how often you restart the server, when did this issue start to happen and, if possible, a few screenshots or a video depicting the scope of the building.

Regarding the purge hordes, there are a few issues with them that are being looked into and may cause them to behave erratically.

Do the disappearing buildings leave any message in the Event Log?


25 May

Comment
    Hugo on Forums - Thread - Direct

Hello @JaeJae, we’ll reach out to you privately regarding this matter.