Hugo

Hugo



09 Jun

Comment
    Hugo on Forums - Thread - Direct

Hi @Crazed, apologies for the delay in our response, we’ve looked into server 2588 and there are no apparent issues with it.

We’d suggest that you try to perform a soft factory reset while keeping games and apps, and ultimately try to reinstall the game, to determine if the issue might stem from your current installation.

Additionally, please ensure that the console is on a wired connection and let us know if you experience similar issues on other servers within your region, and also if you have any issues while playing on a singleplayer session.

Comment
    Hugo on Forums - Thread - Direct

Hi @P-Mo89, welcome to the forums!

We’re aware of the issues with this boss’ behavior after the latest AI changes, as Darkspire mentioned, and our team is currently looking into this matter.

Comment
    Hugo on Forums - Thread - Direct

To report issues please follow our guidelines and open one post per issue:

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    Hugo on Forums - Thread - Direct

Thank you, we’ll register the issue for our team.

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    Hugo on Forums - Thread - Direct

Hello @Vampira246, thank you for getting in touch.

Can you ensure that your friend has its console on a wired connection?

Does he have any issues with joining other official or private servers within his region?

Was he ever able to play in this private server without issues?

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    Hugo on Forums - Thread - Direct

Hello @hidetada.iwami, thank you for reaching out, this issue should affect all servers in the same manner and our team is currently looking into it.

Comment
    Hugo on Forums - Thread - Direct

We’ve set up a new, temporary PvE-C in our EU datacenter for the PS4 to run some further tests in this specific environment, we’d appreciate any feedback given from anyone willing and able to join and play:

#3051 Testsystem
176.57.169.51:28200

Do note that it’s not listed as an Official server so be mindful of your filters.

We’re aware that not everyone is experiencing these issues as the official PvE-C servers have been pretty active so it would really help if anyone experiencing connectivity issues could provide us with some additional data to forward to the team.

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    Hugo on Forums - Thread - Direct

Hey @speedice, this issue is currently being looked into and will be addressed as soon as possible.

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    Hugo on Forums - Thread - Direct

Hey @Godstar, we’re aware of this purge issue and it’s being looked into by our team.

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    Hugo on Forums - Thread - Direct

Thank you, could you also provide a screenshot of the exact place within your base where you’ve logged off, with your character standing on it?

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    Hugo on Forums - Thread - Direct

Hello @Badboywest665, we’re aware of the issue and our team will look into it as soon as possible.

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    Hugo on Forums - Thread - Direct

Hello @jot29, only the Black Bruargh’s Fury shield is currently providing armor, we’ll be sure to poke the team on this matter to determine if it’s intentional.


05 Jun

Comment
    Hugo on Forums - Thread - Direct

Hi @iLeroxOfDawnZz, we’ve replied to your PM so that you can run some tests on your end to help determine the issue.


04 Jun

Comment
    Hugo on Forums - Thread - Direct

Hello @Notoriousryan1980, we’ve reached out to you through PM to request a test to be run, so that we may provide further data to G-Portal.

Comment
    Hugo on Forums - Thread - Direct

Hello, apologies for the delay in our response, we’re actively looking into this matter together with G-Portal.

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    Hugo on Forums - Thread - Direct

Hi @liquidand, thank you for your report, our team is looking into several issues with archer thralls not behaving as expected and will address them as soon as possible.

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    Hugo on Forums - Thread - Direct

Hi @Catspaw, would it be possible to share a few screenshots indicating the exact places where your character died, as it might assist our team in reproducing the issue?

Also, before choosing to respawn, were both the marker and the corpse visible in the screen?

Comment
    Hugo on Forums - Thread - Direct

Hi @Kapa_runo, please open a new topic on the issue you’re having and specify which servers you’ve had trouble connecting to:

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    Hugo on Forums - Thread - Direct

Hi @WhiteRecruit, thank you for your report, we’ll send note to the team.

Comment
    Hugo on Forums - Thread - Direct

Thank you, we’ll reach out to you privately to run a few tests.