Hugo

Hugo



22 Jun

Comment
    Hugo on Forums - Thread - Direct

Hello @JEMsTV, could you please provide us with the thrall’s current engagement settings?

Comment
    Hugo on Forums - Thread - Direct

We’re closing this topic as it has run its course, for any new reports please keep in mind the guidelines for this section:

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @LandongamerLostboy, would you be able to share one screenshot of the exact placement of your chests and one other for the Event Log with the messages stating that the stability loss for the chests?

We apologize for the loss of items, if possible avoid stacking containers over placeabled such as other containers or tables, and instead place them directly over foundations or ceilings, in order to prevent this issue from reoccurring.

Comment
    Hugo on Forums - Thread - Direct

Hello @Greeknax13, we are aware of the issues brought up here and they are being looked into, in the future please follow our guidelines on how to post in this section and only open one post per issue providing that there is no active post for that issue open, and share as much detail as possible:

Read more

19 Jun

Comment
    Hugo on Forums - Thread - Direct

Hi @Moosk1080, welcome to the forums!

Do you experience this issue in official servers?

You might have to get in touch with your private server’s admin and ask if the server has been undergoing daily restarts, as we don’t have access to private servers ourselves.

Comment
    Hugo on Forums - Thread - Direct

Hello @viniciusabner, if you suspect that the server has been under DDoS attack, we’ll need to know the exact time when the attack occurred so that we can reach out to G-Portal for them to look into the matter.

If you suspect you’re experiencing a DoS or DDoS attack, try performing a complete reset of your router by turning off its power for up to 10 minutes, which will increase the likelihood that you will get a new IP address that the attacker will not have access to.

You should also set your profiles to private and avoid accepting group chat invitations from strangers in order to safeguard yourself from platform-specific vulnerabilities.

If this persists, please reach out to your ISP for further assistance as we’re unable to determine the identity or prevent DoS and...

Read more
Comment
    Hugo on Forums - Thread - Direct

Hello @Breedthelove, welcome to the forums, can you try setting your server’s settings to default, restarting the session and trying to knockout a thrall again?

We’ll poke the team regarding this issue, it might’ve been tricky to reproduce it.


18 Jun

Comment
    Hugo on Forums - Thread - Direct

Hello @BazzaBaz, we had an unexpected interruption of service on one of the datacenters which affected several servers, apologies for the inconvenience.

@SIndawe PC servers have been undergoing a maintenance and update process for the hotfix that just launched. In the future, please use the proper section to report PC server issues, thank you.

...

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @Bowser, there was a brief unexpected interruption of service on one of the datacenters but it has already been addressed, apologies for the inconvenience.

Comment
    Hugo on Forums - Thread - Direct

Hello @Mayhem-Droogies and @Stonecold955, this has already been addressed, apologies for the situation.

Comment
    Hugo on Forums - Thread - Direct

Hi @Nicdam29, there was a brief unexpected interruption of service on one of the datacenters but it has already been addressed, apologies for the inconvenience.

Comment
    Hugo on Forums - Thread - Direct

Hi @Turgron, there was a brief unexpected interruption of service on one of the datacenters but it has already been addressed, apologies for the inconvenience.

Comment
    Hugo on Forums - Thread - Direct

Hello @william1, we don’t have any specific ETA to provide at this time, our team is working to release this hotfix as soon as possible.

Comment
    Hugo on Forums - Thread - Direct

Hi @Hellbell, we’ve registered this matter, thank you for pointing it out!


17 Jun

Comment
    Hugo on Forums - Thread - Direct

Hello @ThiccLove, welcome to the forums!

Are you able to see and join other official or private servers?

If so, you’ll need to reach out to G-Portal for any information regarding private servers either through their forums or by submitting a ticket, so that they can determine if there’s any hardware or network issue on their end since we don’t have access to private servers ourselves.

Support Forums:
https://www.g-portal.com/forum/board/95-conan-exi...

Read more
Comment
    Hugo on Forums - Thread - Direct

Hi @liquidand, does this happen consistently on different servers or did you just experience it on a specific one?

Comment
    Hugo on Forums - Thread - Direct

Hello @Orochitv, welcome to the forums!

If there are any buildings from other players below that area, it won’t be possible to build there since player claims fully occupy their respective vertical space.

Comment
    Hugo on Forums - Thread - Direct

Hello @Peleso55, do you have any issues entering other private or official servers?

Have you verified if other players can join your server without issues?

Comment
    Hugo on Forums - Thread - Direct

Hi @Kapa_runo, could you please confirm that upon transferring leadership you lost that status and the targetted member didn’t get it either?

If you could provide us with the exact steps taken without omitting any information it will be really helpful for us to determine the issue.


16 Jun

Comment
    Hugo on Forums - Thread - Direct

Hi @Muppetish, are you still having this issue?

If so, did you verify your in-game settings and does it happen in other servers as well?