JackieKo

JackieKo



10 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A new PTS build was pushed today. I have updated the Changelog with changes that have been implemented into this iteration.

Additionally, you will be able to check out the Featured Content changes that were announced earlier today.
Post
    JackieKo on Forums - Thread - Direct
Hi TMasterWind,

We do not have info to share about 7.1 at the moment as there is a lot of focus on 7.0.1. However, once we do have those details to share, we will be informing everyone on the forums/the website and social channels.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Continuing the efforts to try and keep info consolidated for everyone, I'll be updating this list with news, updates, and dev post communication related to patch 7.0.1.

This is going to be a work in progress, so I encourage you to check this stickied post often to keep up with info about this patch.

General
PTS Related Info Read more

09 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

As Keith mentioned in his 7.0 follow up post, we have added the preliminary PTS Patch Notes to the Status Update/Known Issues/Changelog post.

It is imperative to know that this is not the final version of patch notes that will be released when 7.0.1 goes live. We are still workin... Read more

04 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A new PTS patch was released today. I've added a changelog to the the status update post so all of you are aware of what has changed with the bosses. Thank you to everyone who has offered feedback and sent in videos of their experiences with the boss encounters. They have been very helpful.

Additionally, Keith has made a follow up post here. I encourage you to read it if you have not yet as it does cover what we intend to do about PTS specific patch notes.

Thank you,
Jackie

02 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi all,

Reiterating that many fixes to bugs that were reported are included in this phase of PTS. Please refer to this statement.

"Important note! This phase of PTS includes many fixes we intend on deploying in the next update. This update will be heavily focused on bug fixes and is intended to go out before the patch that contains the R-4 Operation goes live. Some specific callouts are included below to ensure that a number of visual changes address accessibility concerns."

I encourage you check out PTS to not only test the bosses, but also see the fixes that have been applied.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We just opened up PTS and it contains a number of fixes that are intended to be pushed out with the next patch I reference in this post. One of the fixes is for the Ryzen issue you are experiencing. Can you confirm if you are able to ... Read more
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

This post will serve as a one stop check-in that will provide a snapshot status report of all components that are being tested in PTS for the R-4 Anomaly Operation. There are four levels that will indicate where each phase is as far as availability and testability. Expect this post to be updated on an ongoing basis to reflect changes and updates regarding PTS as time passes.
Post
    JackieKo on Forums - Thread - Direct
Please feel free to answer as many questions as you like.

Background:
  • How often do you participate in Operations and on what difficulty?
  • What role did you play on PTS?
  • What difficulty did you test on PTS?
Feedback:
  • What are your overall impressions of IP-CPT?
  • What are your top three suggestions for improving this encounter?
  • How did the difficulty feel relative to other bosses on this difficulty?
  • Were you and your team able to defeat the boss on Story or Veteran difficulty?
  • If you were unable to defeat the boss, what gave your team the most trouble?
  • Did the length of the fight feel appropriate?
  • It would be very helpful if video of your encounter with the boss could be provided.
Damage and Health
  • Were there any enemies or abilities that seemed to deal far too much damage?
  • Were there any abilities that seemed too trivial or ignorable?
  • Were adds...
Read more
Post
    JackieKo on Forums - Thread - Direct
Please feel free to answer as many questions as you like for Watchdog.
  • What role did you play on PTS?
  • What difficulty did you test on PTS?
  • What are your overall impressions of Watchdog?
  • Does the Watchdog encounter deliver an appropriate level of challenge for its place within the operation?
  • Were the Polarity Bomb / Polarized Attack mechanics learnable? If not, which ones were problematic?
  • Were the polarities of players and attacks sufficiently readable at a glance? If not, which ones were problematic?
  • Do mechanics in the encounter give you enough time to respond?
  • What are your impressions about the pacing of events and mechanics in the encounter?
  • It would be very helpful if video of your encounter with the boss could be provided.
Post
    JackieKo on Forums - Thread - Direct
Please feel free to answer as many questions as you like for Lord Kanoth.
  • What role did you play on PTS?
  • What difficulty did you test on PTS?
  • When providing feedback, please note the difficulty mode and role(s) you were playing?
  • What are your overall impressions of Lord Kanoth?
  • Does the Lord Kanoth encounter deliver an appropriate level of challenge for its place within the operation?
  • Were the mechanics and patterns of Nihrot growth learnable? If not, which ones were problematic?
  • Was the state of of the floor tiles sufficiently readable at a glance? If not, where was it problematic?
  • Do mechanics in the encounter give you enough time to respond?
  • What are your impressions of the usability of the player abilities in this encounter?
  • What are your impressions about the pacing of events and mechanics in the encounter?
  • Veteran Only
    • Is this phase too frantic?
    • Do t...
Read more
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

We will be opening the PTS up so players can test out three bosses they would encounter in the R-4 Anomaly Operation in both 8p Story and Veteran mode. The rest of the Operation, (other bosses, non boss encounters etc.) are not available yet.

To prepare, we recommend players copy their level 80 characters over from Live. Rating 318 gear for testing Story mode is available in each Fleet in the Supplies section. Rating 330 gear and 286 Augments for testing Veteran mode are available outside the entrance to the operation on a pier outside the Slugfall Cantina on Mek'sha.

To access the bosses, form a 8 player Ops group and head to Mek'sha. The entrance is on a pier outside the Slugfall Cantina, once inside, you can proceed directly to the first boss.

Please note that players will be blocked from traveling to Manaan in this phase of PTS, as we�re currently preparing the Manaan Daily Area for testing but it�s not quite ready yet.
... Read more

25 Feb

Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

Some of you will have noticed that a PTS patch is available. Please note that PTS is not yet open. We will be opening the PTS up sometime next week so players can test out two bosses of the R-4 Anomaly Operation. Once PTS goes live, I will be editing this post to add more details about this phase, gives access to feedback threads, etc...

Second important note, this phase of PTS does not include all of the fixes we intend on deploying in the next update. This phase is focused on the two bosses for the Operation. Please refer to this post to read my launch follow up. As indicated there, more details an... Read more

24 Feb

Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

We�ve spent the week gathering your feedback, reading posts, and messages on various platforms. The team has been working on fixing bugs that are being reported as well as making adjustments to improve players� experiences.

As I�ve alluded to in a previous post from earlier today, we are finalizing details on when the next patch will be. This will include the UI contrast adjustment and other fixes. When we have that info, we will be communicating that to the wider playerbase including details of everything that will be deployed within that patch. More communication will be coming.

Lastly, I understand that there are many topics to debate on the forums, but I am asking you all to please be civil with each other and toward members of the team. Attacking, harassing, and wishing harm against each other and against staff is not permitted. I and the moderation team try to find balance with allowing players to voice their concerns freely an... Read more
Post
    JackieKo on Forums - Thread - Direct
Hi all,

I'm waiting on info to finalize details on when the next patch will be as there will be a number of fixes going into including the Ryzen fix. When I have that info, we will be communicating that to the wider playerbase. I understand that this issue is preventing you from playing the game. To reiterate, if you have not yet, please follow these steps outlined here, so that the appropriate team can track, confirm the state of your account, and issue compensation for time lost when the fix is deployed.

19 Feb

Post
    JackieKo on Forums - Thread - Direct
Hi all,

A fix is being slowly rolled out through 11:59pm CT across all servers for the Tionese Requistion Caches not offering loot. While servers will not be brought down, some players may experience a momentary drop in-game but will be able to play immediately after.

Thanks for your patience.

18 Feb

Post
    JackieKo on Forums - Thread - Direct
Hi Akushii,

We are looking into fixes for the Tionese Requistion Cache and Noble Decurion Distribution Chests not always providing loot. Will update this thread when a fix is ready to be deployed.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

The source of the issue has been identified and a fix has been created for it. However, we will not be able to deploy it until the next game patch. As such, players who are impacted by this issue, read the below carefully.
  • Please reach out to [email protected]
  • Add "Ryzen issue" to your subject line
  • Provide your account name
  • Confirm that you are not seeing anything on the server list
  • Confirm what hardware you are using

They will then verify the state of your account to confirm you are a player who is impacted. Compensation will be issued to you to make up for the days you have been unable to play once the fix has been deployed.

Thank you


17 Feb

Post
    JackieKo on Forums - Thread - Direct
Hi all,

We're still investigating the issue that players are experiencing with the Malgus fight. We will update players once we have a fix in place.

Current workaround for this fight is to stick with the outer perimeter of the fight (by the stone path but not beyond the pillars) when Malgus uses the ability Relentless Assault.

Thank you for your patience.
Post
    JackieKo on Forums - Thread - Direct
Hi folks,

Thank you for reporting the bug you all encounter with your companions in Secrets of the Enclave.

I've transferred the information to our team. I'll update you in this thread when I have more information.

For visibility, I'll add this bug to the known issues list:
  • Companions became unavailable in the Secrets of the Enclave after "The horror of the Swarm overwhelms you" dialogue - Graul boss fight.