JackieKo

JackieKo



11 May

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    JackieKo on Forums - Thread - Direct
Hi Desplain,

Thanks for passing this along and adding the extra details of what you and your Guild mate were doing at the time of the crash. The info has been passed to the team doing the investigation.

10 May

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    JackieKo on Forums - Thread - Direct
Hi UlaVii,

I'm not entirely sure which of the players in the thread you are referencing, so just to be safe, can you please ask your Guild member to PM me the log info, I'll be sure to get that over to the team.

I'll also follow up with the Support team to clear up any confusion about this process. Please let me know if there are any other issues you or any players experience regarding submitting this info to Support.

Thanks.

06 May

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    JackieKo on Forums - Thread - Direct
Hey everyone,

The team's investigating this issue, but we could use some additional info from the reports that have been coming in. If you were impacted by this issue, please tell us what you were doing at the time the crash happened. Ideally, we would like detailed steps that could help us reproduce your experience.

In addition to that info, we will need server name, time in which the crash happened, in-game location, etc...
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    JackieKo on Forums - Thread - Direct
Can you confirm the server? Thanks!

05 May

Post
    JackieKo on Forums - Thread - Direct
Hey everyone,

The team's investigating this issue, but we could use some additional info from the reports that have been coming in. If you were impacted by this issue, please tell us what you were doing at the time the crash happened. Ideally, we would like detailed steps that could help us reproduce your experience.

In addition to that info, we will need server name, time in which the crash happened, in-game location, etc...

03 May

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    JackieKo on Forums - Thread - Direct
Hi everyone,

We will be taking the servers offline on May 5, 2022 from 8:00 AM - 11:00 AM CT (1300 - 1600 UTC) to deploy Game Update 7.0.2a.

This is a smaller update but we wanted to get the following fixes out:
  • Boss targeting in Operations will be fixed
  • A popup error message will be correctly displayed on the character creation page if a name is unavailable.
  • The panel of the Hypercrate: Ultimate Cartel Packs will be updated to correctly show that it does contain 30 packs.
The patch notes will be available here tomorrow.

Thanks!

02 May

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    JackieKo on Forums - Thread - Direct
Hi everyone,

The Galactic Seasons Objectives from May 3rd - June 7th are here! All of the details can be found in this post.

Thanks!
Jackie

29 Apr

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    JackieKo on Forums - Thread - Direct
Hello everyone,

The in-game events schedule has been updated for May! This month will feature Pirate Incursion, All Worlds Ultimate Swoop Rally, and Double XP. Please see here for further details.

Thanks!
Jackie

28 Apr

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    JackieKo on Forums - Thread - Direct
AOEs should now be working properly. However, we did have to revert the original Operation hotfix in order to get them functioning again. I'll be updating this thread with any updates on that particular issue.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

AOEs should now be functioning correctly. The boss targeting fix had to be reverted in order for AOEs to work again. The team is currently exploring other resolutions to solve for the boss targeting issue. Thanks for your patience while we get this sorted out.

Jackie
Post
    JackieKo on Forums - Thread - Direct
Thanks for the reports, everyone. The team is looking into what is causing this issue. Will post an update when we have one.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're seeing reports of issues occurring with AOEs not working as intended in Operations after the above fix was deployed. The team is looking into what could be causing this. Will keep you all updated.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Players have been reporting that they were experiencing issues with how the boss targeting systems were functioning within Operations. We were able to deploy a fix for this issue without needing any downtime. Please note that if you are progressing through an Operation at the time of this post, you will not see the fix take effect. It will be applied in a new instance.

Thanks!
Jackie

22 Apr

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    JackieKo on Forums - Thread - Direct

Hi everyone,

Here�s an update on the Top 96 Rewards that were distributed to PvP players last month. To recap, the rewards and titles were distributed and players were reporting that there were discrepancies in what was received/not received in conjunction with what was shown on the PvP Leaderboards. We have found that the data displayed publicly on the leaderboards were not updated to reflect the true rankings of the Ranked PvP game mode. This is due to the fact that some players were disqualified throughout the season or ineligible from placing on the leaderboard post season end.

As the leaderboards were not updated to reflect these removals, we understand why players were confused about why they received the rewards they did or why they received none at all. The majority of the top rewards have already been distributed accurately, and a handful of backfill rewards are incoming. We are working to get the few remaining rewards distributed when 7.0.2 is de... Read more

15 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're looking into the reports regarding the top 96 rewards and titles that were issued out. Thank you to the players who have reached out. I don't have an update to share right now, but the team is currently investigating the discrepancies that players are reporting. When we have more info, I'll update this thread.

12 Apr

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    JackieKo on Forums - Thread - Direct
Hi everyone,

We just took the PTS server down so that we can prepare for 7.0.2. We gave some insight into what would be contained in this update which you can read here (please also read the follow up post that is linked toward the bottom).

Alongside the adjustments that are listed out in the above post, Weapons in Outfitter will also be coming in 7.0.2. As I mentioned in the PTS post earlier, we do not have a set date just yet, however, we are targeting 7.0.2 to be deployed in the coming weeks. Expect to see the usual maintenance messaging that will announce the date, expected downtime, ... Read more
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    JackieKo on Forums - Thread - Direct
That is correct!
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Wanted to inform all of you that we will be taking PTS down today so that we can work on finalizing Weapons in Outfitter for 7.0.2. Thank you to everyone who has offered feedback on the feature.

I know that many of you have asked when 7.0.2 is coming. While I cannot provide a specific date at this time, know that we are targeting 7.0.2 to be deployed in the coming weeks. When we are able to share a specific date, time, and estimated downtime, we will be posting that info on the forums and social channels as usual.

Thank you,
Jackie
Post
    JackieKo on Forums - Thread - Direct
Hi Aireck,

Can you confirm what you see under the PvP Mission Terminal under Starfighter? The mission will not show up at the Priority Terminal and can be picked up in the PvP Terminal in the PvP area of the Fleet. If you do not see Introduction to Starfighter, I will move this thread over to the Bug Report sub-forum as your experience is classified as a bug.

If you are indeed experiencing a bug, please either provide screenshots or write out steps that can help us repro your issue. For example, what server you're on, what character you're seeing this issue on, and whatever steps you have taken to conclude that the mission is missing for you. That really helps us with review and investigation. If you are more comfortable with it, feel free to send me a PM with a photo of your findings.

Thanks.

04 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi lessandracassidy,

I passed this along to the team, so they're aware of the feedback. Thanks for bringing it up.