JackieKo

JackieKo



04 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Update on the R-4 bosses for this phase of PTS. We will be removing access to the bosses this morning as we have completed testing for this stage. Thank you for all of your feedback! The VODs were especially helpful on helping us identify group behavior, their understanding of mechanics, etc... And don't worry, we will be back with more R-4 testing at a later time and I'll be posting details as soon as I can.

Thanks!

30 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A new PTS patch was deployed. Please review the changelog so you are aware of changes that have been implemented.

Please note the following:
  • Issues with companions feeling weaker, such as them missing certain attacks, have been addressed.
  • More adjustments have been made to level sync. Let us know how these adjustments compare to on live servers, and before 7.0.1. It's also very helpful for us to know what area you're in, your current level, and item rating.
Thank you!

29 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're looking into the reports regarding the top 96 rewards and titles that were issued out. Thank you to the players who have reached out. I don't have an update to share right now, but the team is currently investigating the discrepancies that players are reporting. When we have more info, I'll update this thread.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're seeing some confusion and reports about the non-Subscriber track being broken post maintenance. The track is working as intended.

In short, if you have already claimed a reward on the non-Subscriber track pre-7.0.1a, you will not receive a second identical reward post 7.0.1a. As the Subscriber rewards were the items that were broken, those are the rewards that can be re-claimed.

Apologies for the confusion and lack of clarification that only the Subscriber track was re-claimable.
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

Servers are back online. Thanks for your patience.
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

Just a heads up that servers will be going down in a few minutes so we can deploy 7.0.1a.

24 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

This is a follow up of the Galactic Seasons 2 reward issues players are experiencing since we launched game patch 7.0.1. To resolve these issues, we�ll be deploying a patch (7.0.1a) next week, targeted at March 29, 2022, with likely a couple hours of downtime. We�ll give you details once we lock that down. Important to note that you can continue playing normally until the patch goes live.

Players can expect the following to happen when they log back into the game after maintenance has completed:
  • Players will see their reward tracks updated to what they were on March 22, 2022 prior to 7.0.1 rolling out.
  • This does NOT impact seasonal progress and fixes the issue that prevented you from claiming your rewards.
  • This also means, if you�ve already claimed rewards from the Subscriber track, you�ll have another opportunity to claim them again.
  • Example: If you were at Galactic Seasons 2 level 20 on March 22 prior...
Read more

23 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Weapons in Outfitter is now live on the PTS! For this specific feature, we are looking for the following feedback:
  • Is the use of the feature intuitive?
  • Are there any points in using the feature where information, flow, or general understanding of how things work confusing?
  • If the flow of how the feature currently works is confusing, let us know how you how you believe it should work
  • Please also report any general bugs
The Status Update/Known Issues post has been updated to include info about Weapons in Outfitter and any adjustments made to the R-4 bosses, so please read throug... Read more
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Following up on the Darth Malgus fight bug that was initially reported here. If you are experiencing this bug still, POST 7.0.1, can you please report it here and answer the following:
  • What specifically did the chat message say when your character was defeated? (Is it still "0 Fall Damage")?
  • What server are you on?
  • Approximate time (include timezone) you played through Elom.
  • What mode did you play in? (Solo-story, Group finder, or a premade group)
  • If you have video of the fight, feel free to post it here or PM me a link.
  • While this bug is focused in the Malgus fight, if you ex...
Read more
Post
    JackieKo on Forums - Thread - Direct
Hi Catalan,

We haven't received any other reports, so can you confirm the following?
  • That you've run the repair tool.
  • If so, and you are still seeing this issue, can you list out your HW settings? If you would rather PM me, you're free to do so.

22 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi folks,

We are fixing an issue with loot that is being reported about the bonus boss in the Ruins of Nul Flashpoint. Until a fix is deployed in the next update, we will be removing the bonus boss and the linked mission to it.
Post
    JackieKo on Forums - Thread - Direct
Hi all,

With 7.0.1 now live, Support will be responding to players who initially reached out about the empty server list issue. Expect to hear from them soon if you have not already.

Thanks for your patience!
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Part of today�s patch included a fix for the issue where players were experiencing a loss of their initial Combat Style/Origin Story when adding a second Combat Style. Players who were impacted by this bug need to contact our Support Team via in-game ticket or email at [email protected] in order to get this issue resolved completely.

When contacting the team, make sure to provide the following information:
  • Explain the that you...
Read more

17 Mar

Post
    JackieKo on Forums - Thread - Direct
Hey Totem,

Can confirm that this feedback has been read and passed along. I realize that you are not able to post on the forums or read PMs, so wanted to at least address this in the thread.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Couple of updates. First, I am confirming that we are a go for 7.0.1 being deployed on March 22, 2022. We will post maintenance messaging on the forums and social channels per usual, so you will know when servers will be taken down and when patch notes are available.

Secondly, I know many of you were asking about an update on Weapons in Outfitter. We are preparing to have Weapons in Outfitter out on PTS in the coming weeks. I will be posting info in the PTS forums when it is ready to go.

Thanks!

16 Mar

Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

A new PTS build was just released. Please read the changelog here to read up on adjustments that have been made to the bosses.

11 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

As some of you may have noticed, the PvP Season 14 rewards were included in a recent PTS build. Wanted to confirm here that Gold/Silver/Bronze Season 14 rewards can be expected to be available with 7.0.1. Top 96 will be granted at a later time. Players will be able to buy replica rewards the payouts from season 14. We intend on keeping the vendors available for quite some time, so expect for them to be available for the remainder of the year.

As mentioned previously, we are targeting March 22nd for 7.0.1 and will confirm the date when we get closer to it. The patch notes will be updated to reflect this info.

Post
    JackieKo on Forums - Thread - Direct
Hi Falensawino,

This is something the team is looking into. We are targeting 7.0.1 for a fix, but it is possible that it will not be included in this patch but in a future one as we're still investigating and testing.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We have seen reports that the way stats are distributed in Artifact quality gear containing Crit Rating is causing confusion when compared to Prototype quality gear with Crit Rating. Our intent is that the Artifact gear should clearly look and feel like an upgrade and so we have adjusted the stat distribution of the Artifact gear to be more noticeably stronger to player. The result of this change for players is that any Artifact quality gear with Crit Rating will look and feel stronger than Prototype quality versions.

On live, when players compare some Artifact gear to its Prototype counterpart, they'll see Mastery, Endurance, and Critical Rating all decrease while Power Increases. Players have reported that it's difficult to determine which gear is an upgrade and which isn't.

This gear will be updated to show that when comparing Artifact to Prototype, players will see a large gain in Power and a loss of Endurance, but no change to Mastery... Read more