JackieKo

JackieKo



28 Jun

Post
    JackieKo on Forums - Thread - Direct
Her current inventory and the rotation of those items will remain the same. Should this change at all, it will be communicated to players.

25 Jun

Post
    JackieKo on Forums - Thread - Direct
Do you mean in between seasons? If so, her inventory will follow the cadence outlined in David's post with 6.3.1.

24 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi ceryxp,

We are targeting 6.3.1 for next week. When we finalize details, we will share them. I've been reading your and others' feedback on announcing when patches will be launched. There is a lot that goes into the messaging surrounding when a patch goes live, so we take more care in the timing of posting that info. However, I also want to say that we will be more mindful of giving a general timeline when possible.

Secondly, regarding the vendors for Galactic Seasons:

Jaleit Nall will always be available regardless of the season being active or not. Her inventory will continually cycle through the same rotation as noted in the David's post. Once Group D is done, the rotation will cycle back to Group A.

Ki'at Thavo will have Season 1 items until Season 2 starts, then his Season 1 items will be removed and replaced with Season 2 items.

David's post will be updated to reflect this info.

21 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi Xina_LA,

There should be a total of 15 tokens that can be earned at the following levels:

Level 5
Level 8
Level 24
Level 34
Level 42
Level 46
Level 62
Level 69
Level 72
Level 76
Level 82
Level 86
Level 89
Level 92
Level 100

If your tracks do not align with the info shared in this article, feel free to PM me screenshots of what you're seeing, so we can determine if you're experiencing a bug.

18 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi all,

We'll explore adding an optional Combat Support Droid in SoV. I do not have a set target date for when this will be implemented, but wanted to say that this is something we are looking into.

As a friendly reminder to everyone, please keep posts constructive and respectful.

17 Jun

Post
    JackieKo on Forums - Thread - Direct
It is essentially the whole game.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

A patch of the game was made available when it was not ready to be deployed. This has caused players who use the game launcher to not be able to log into the game. Steam and Bitraider players are not affected by this issue. This will only impact users who tried to log-in in the last few hours.

We have issued a fix that will now automatically deploy the correct version of the game. For anyone who was in the "unable to login" state, logging into the launcher will automatically begin a redownload of the game.

If you continue to have issues, please report it here.

We wholeheartedly apologize for the inconvenience and thank you all for your patience.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're aware of this issue and are looking into it. I will follow up on this thread once I have an update to share. Thank you to everyone who submitted a report.

16 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi TrixxieTriss,

Not intentional. This is something we're currently investigating and looking into.

11 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi Pricia,

We're going to take a look into this. Can you tell me which decorations you are experiencing this with, so I have a starting point?

07 Jun

Post
    JackieKo on Forums - Thread - Direct
The issue is being investigated, but wanted to ask the same follow up question that CommunityTeam did in the thread that Mubrak linked. Can you confirm where your character was when the weekly reset happened?
Post
    JackieKo on Forums - Thread - Direct
Hi Ssccion,

Can you provide more detail on your experience or what the bug actually is? If you can write out a step by step breakdown of what occurs or what you did in order to reproduce the bug as detailed here, that would be helpful for our team.

04 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi Paziqi,

You won't lose those sub rewards as they are not truly claimed. Once you are a sub again, you will be able to claim them.

I'll be moving this thread over to the Bug Reports sub-forum so we can track it. Thanks for flagging this.

02 Jun

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We are aware of the formatting issues when making a post in the forums. We will be performing maintenance on the website on June 3rd, from 8:00AM - 8:30AM PDT (1500 - 1530 UTC) to fix these issues. While this is a short window, please note that the forums and website will be unavailable during this time.

Jackie

24 May

Post
    JackieKo on Forums - Thread - Direct
Hi artoodetoo,

The credit catch up is still intended to go live 30 days after Game Update 6.3, so it is currently targeted for May 27th.

19 May

Post
    JackieKo on Forums - Thread - Direct
Wanted to chime in since there are some skewed perceptions and I would like to address them. I'm still here and still active though yes, I haven't been active in terms of publicly posting the last couple weeks. I want to be mindful of what I post here because I know players are wanting updates to the game and there are many watchful eyes on the dev tracker. I learned early on how much a gold post means to people who use the forums.

I still read the forums, gather feedback I see here, through my PMs, and other platforms, provide it to the team, moderate, review and process reports, and work on various projects that affect different pockets of the community outside of the forums. I understand that because I'm not posting 100% of the time up front and center in the forums, the perception is that I am just not active at all, but I am, and still have the same drive to cultivate the relationship between dev and player here as when I first started.

I want every post ... Read more

11 May

Post
    JackieKo on Forums - Thread - Direct
Kurzis,

As other players have pointed out, the issue you have brought up has been acknowledged in multiple forms and as stated, the bug will be fixed in a future update. Please refer to the correspondence you received from Customer Support.

We ask that you keep conversation regarding this bug contained to the main thread Show Darkside corruption option doesn't work in Nautolan costume slots so that discussion is consolidated and kept in one place as opposed to creating multiple threads and posts about the same topic. Please refer to our ... Read more

05 May

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Tomorrow's maintenance has been delayed. We will update this thread with a new date and time when available.

Thank you.

04 May

Post
    JackieKo on Forums - Thread - Direct
Hi all,

Wanted to confirm a couple things. For Solo-Story mode, decorations do not drop from the bosses, but upon completing the quest, there is a chest that grants a decoration. This is a one time grant. Decorations currently drop in Story, Veteran, and Master modes; however, they are not guaranteed on every kill.

We have read feedback similar to the OP's, and are evaluating increasing the boss drop rates for SoV and SotE for Story, Veteran, and Master modes. We will keep you updated on any changes that may happen.

29 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi csilvajonas,

That strategy was allowing players to bypass intended mechanics altogether, not allowing them to interact with parts of the encounter, and trivializing the fight in an unintended way. We look for ways to balance the game out and ensure that it is being experienced as it should.

I did see the other thread you had started, and I encourage you to consolidate conversations. I also do recommend keeping titles of threads related to the conversation you want to start as that helps forum users understand the context/content of said threads. You can message me either a direct question or provide a link to the original thread you created, and I'll do my best to provide an answer.

Jackie