JackieKo

Hi all,

Can you clarify a few things?

• Can you confirm if you hit your weekly cap?
• If not, what tabs are you checking? Currency or Inventory?
• What level bracket are you?

Hi all,

We're continuing to investigate. I have some follow up questions from the team. Can you please provide/answer the following:

• Launcher logs. This is the location of the launcher logs: Star Wars - The Old Republic\logs
• Client logs. This is the location the client logs: Star Wars - The Old Republic\swtor\retailclient\swtor\logs
• What AV and firewall are you using? Was a clean boot tested?
• Are you using Steam or the website launcher?

Please respond with answers to the above questions. We want to gather information as efficiently as we can.

Hi everyone,

Update to confirm that servers will be taken down at 10:30am CT (4:30pm UTC). Estimated downtime is still 30 minutes. Thank you for your patience.

Hi everyone,

We will be taking servers down at approximately 10 AM CT (4:00 PM UTC) to deploy a fix for the keybinding reset issue that players are experiencing. Estimated downtime is 30 minutes.

Hi everyone,

Wanted to let everyone know that we will be taking down the servers on February 16, 2022 at 7:00 AM CT (1:00 PM UTC) to fix the issue concerning the Decurion Gear Containers. Expected downtime will be 30 minutes. We will post a reminder tomorrow morning. Should that change, I will update this thread/post.

Hi all,

We're still troubleshooting this issue and keeping an eye on this thread. When we have an update that we can share or more questions to ask, I will be posting here again.

Hi all,

In an effort to help troubleshoot this issue, can impacted players please confirm if they used the Launcher Repair Utility Tool from this post?

We are working on resolving the issue that some players who are opening Decurion Gear Containers are not receiving rewards from them. Current workaround to fix this issue is for the players to set a loot Discipline.

The known issues list will be updated with this info.

Hello everyone,

This issue should be resolved. If you are currently in this state, please exit the game and then log back in. If this issue should happen to persist for you, please update this thread.

Thanks!

Hi Drenovade,

Can you please separate these into individual reports? It's easier to track and investigate when they are not consolidated. If you see another thread that talks about the same issue, please add to that thread. If it's a brand new issue, please create a new thread.

Thanks!

Thanks for all the reports, everyone. We're still investigating this issue.

Hi all,

Can you confirm the following:

• If at any time you minimized or tabbed out of the window
• How long you have been in this state
• If the loading icon in the corner is spinning

Thanks!

Hello again,

Servers are now online! Thank you for your patience.

Hello everyone,

Today�s server maintenance has been extended with no ETA. We will be updating social channels and the forums once we have an update, so please keep an eye on Twitter or on the dev tracker. Thank you for your patience.

Hi everyone,

The Alder Lake issue post has been updated. The Launcher Repair link has been updated to fix the issues players were experiencing with Alder Lake and Ryzen. Please follow the steps as they are listed in the linked post.

Thank you for patience as we investigated the reports that came in and tested the fix for it.

Hi everyone,

Very happy to announce that the world premiere of �Disorder�, a new CGI trailer will be happening tomorrow at 10am CT! See you in chat!

Hi Mckor,

I am aware of what the current issue is. We are troubleshooting various user cases and I am requesting information from players who were fine before the update and whether or not they were able to play on PTS when it was live. I am not asking if people can connect to PTS now. I am asking about a past experience to help the team gather data to find a solution to a live issue. Please only post if you have relevant information to report in this thread. I would like to keep this thread as clean as possible so we can track all the reports coming in and we can pull necessary info quickly and efficiently.

Hi HurrsonSmif,

Can you please clarify? Were you able to play on the most recent PTS?

Hi everyone,

Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher.

Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS?

Another reminder to please keep your posts related to giving us the info we are requesting.

Thank you

Hi all,

Bumping the below notes as reminders for Conquest.