JagexAyiza

JagexAyiza



24 Jan

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Originally posted by MarioisKewl

And "Lizardmen Sharman"

I have no idea what you're talking about..................................

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Originally posted by olicool11

Typo in slayer on the image about sages renown changes. Currently is Slayrer. not being a grammer nazi, just figured you'd wanna know ;)

nice to see some things getting cheaper although I cant help feel the balance may have gone a little too far the other way and some are now particularly cheap (like cox/tob for 35 renown)?
Particularly good that you've made the changes to kc's at places like wintertodt, 1000 wt was an actual meme.

Ooops, I'll get that error changed now. Thanks!

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Originally posted by plopp444

Prob wednesday

Yep that's right - with the normal update time on Wednesday!

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Originally posted by seriously_stretching

Do we have an ETA on the update?

Wednesday, normal game time!

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Originally posted by gojlus

POG Renown rebate INC, also any update on last recall not working in kourend and the smokey well dungeon? thanks in advance, been having a blast!

I know for sure the Last Recall in Kourend is getting fixed with this week's game update. I'll have to see about the Smokey Well dungeon though!

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Check out the "Renown and Task Rebalancing" section just under the "Issues and Hotfixes" table at the top of the page for what's new!

Edit:

While it's a bit of a mess, if you missed last week's post don't forget about what's in the table at the top. Lots of interesting changes there too.


23 Jan

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Originally posted by Olution

The news post said groups that were effected should receive an inbox message within 24 hours, it's been a fair bit past that now yet my group which lost 1x bandos tassets still don't have any messages. Does this mean we were missed or are the messages still being sent out?

All of the messages have been sent to the groups we identified as having lost items. Send me a DM here with your group name and I'll see if there's any chance you were missed off.


22 Jan

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Originally posted by Lord_Elbub

Hey Ayiza,

Thanks for getting back to me. One of my group mates had the same message as me, one thinks he had the same message from memory but can't currently check, and I'll check with the final one - we've discussed the message I got, but they hadn't confirmed directly that they had the same yet.

I was the one who took the Black Mask out of the Group Storage ahead of the rollback. I was however not the one who got the item in the first place, as mentioned above, nor do I think I was the one who last used it/placed it in the Group Storage. I don't remember taking anything else out at the time, but I can't say with 100% confidence that I didn't!

If you need my username or group name, I can supply that privately, so let me know.

I think it would be a failure on my part to not use this opportunity to say that there really isn't any item that shouldn't be returned to their owners, although I appreciate I have no idea the processes involved in returning ...

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Well I'm sure we'll be able to get to the bottom of it regardless :) Ping me a DM here with your group name if you don't mind, it'll save me some time on Monday!

In an ideal world we'd be able to return everything that was lost, I won't argue with that. Unfortunately it's a manual process where we'll be accessing each Group Storage one group at a time, so we simply had to draw the line somewhere. We've tried to be as fair as possible - for example if you lost a clue item, no matter how low its value, we'll be returning it. This is why I'm surprised to see you get this message for losing a Black Mask.

This message was for those that lost an invent of food, a few supplies, or something like an Adamant Platebody. Basically anything that would reasonably be obtained faster than we could return it manually.

Thanks for being patient, we'll get this sorted for your group one way or another!

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Originally posted by -Aeryn-

If they haven't at the very least uturned within 24hr they're gonna lose multiple years worth of sub time from me and my group.

/u/JagexAyiza /u/JagexLight

We've paid real time, real money. We've been patient in waiting three days for this response and "inadequate" does not begin to describe it. Players deserve better.

I cannot believe that this is the hill that you guys (Jagex) are choosing to die on; refusing to restore accounts on the main game which were damaged due to a technical failure on your end. You're acting like it's something which is up for debate, but it's not - it's the absolute bare minimum.

I'll shed some light on the current situation - we don't actually have the ability to return items to GIM players at the moment. We've been working on developing a system that will allow us to do it, but that won't be ready for deployment until Wednesday :(

I've replied to the OP about their issue, I don't see why we wouldn't be returning the Black Mask for them given the only people we sent this message to were those that lost a few supplies (like an inventory of food, some herbs, or an Adamant Plate Platebody).

We had to decide a point where it was no longer feasible to return items because the system we'll be using, once its developed, requires us to manually go into each Group Storage and add each item back into it.

It really isn't ideal, but we hoped the membership would help those in these situations get back what was lost much faster than we'd be able to return it manually.

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Originally posted by Lord_Elbub

I'm in a group Iron Man team of four, all relatively casual players. Only one of us currently has the level to kill Cave Horrors. Yet our Black Mask which was removed during the rollback has been considered easily reobtainable.

How is a 1/512 drop from a monster 75% of our group can't kill easily reobtainable?

u/JagexAyiza

EDIT: Not mine, but relevant to the Iron Man experience...

https://www.reddit.com/r/ironscape/comments/s9p1p8/just_broke_3000_cave_horrors_still_no_mask/?utm_medium=android_app&utm_source=share

Hey Lord_Elbub,

There are other groups that lost a Black Mask and will be getting it returned. Have you asked anyone else within your team if they received a message stating items will be returned?

I can only assume one of two things happened. Either you got sent the wrong message, or someone else in your group was identified as the one who lost the mask and you got this one because of something low in value (like a few bits of food).

Either way I'll double check on Monday and make sure you get the Black Mask back if it was lost due to the rollback issues.


21 Jan

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Originally posted by Mercury_Reos

Why do you guys refuse to do coldfixes for temporary gamemodes outside of the normal update day? A week delay on tons of significant changes here which is almost 20% of the entire league.

It's less about refusing to do it because we won't, and more about the fact we can't.

There's a lot of testing that needs to be done before these changes can be made live, and that takes time. Putting that out on a Friday just as everyone is headed off for the day isn't ideal.

It sucks, I get that, especially as the weekend is right here, we all feel the same. I'd rather it be this way though than force multiple people to work unhealthy hours or rush changes through without adequate testing and have no one around to support if something went wrong.

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Originally posted by Ruckaduck

waiting 1/10 of the leagues duration for core fixes is annoying.

Yeah I feel that, but unfortunately it's the best we're able to do :( Hopefully you can still make good progress in that time!

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Originally posted by Dahun

can you just like relaunch the servers now with these fixes? I'd like to have some of these over the weekend :) /u/JagexAyiza

Unfortunately not :( We tried but it just wasn't possible to do effectively, sorry!

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Originally posted by Joshposh70

Ourania Altar bank has also been missed for allowing you to change your relics.

I'll let the team know before the update goes out, thanks!

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Originally posted by Raisoshi

The bank close to sand crabs doesn't allow you to change your fragments either btw!

Got it, thanks! I'll let the team know before next week's update :)

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Sorry for formatting everything in the table - I've been a bit short on time and it was the fastest way for me to get the info out asap. We'll make sure everything is tidied up in next week's post!

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Originally posted by 11DollarsRly

Also can't change fragments at ferox, neither the walking guy or by the chest

Thanks, I'll let the team know before the update goes out next week!