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We're dropping a hotfix now to resolve this. If the spellbook swap didn't work for you, give it another try. Sorry you were held up by this!
We're dropping a hotfix now to resolve this. If the spellbook swap didn't work for you, give it another try. Sorry you were held up by this!
Hello everyone! Just a heads up, we're dropping a hotfix now to resolve this. If the spellbook swap didn't work for you, give it another try.
Hey RSDrebin,
Posting your device and your graphical settings would help us determine if there is a problem. Let me know and I will try and suggest something.
Cheers,
Mod Dolan
QA Engineer
On top of this, there's also a power saver mode that may help you while we look into this. Details are here: https://www.reddit.com/r/runescape/comments/o1tnct/runescape\_mobile\_survival\_guide/?sort=new
i have been in the beta, i did not get the rewards. did i still need to register even though i already had it?
Hi there! You don't, but you do need to log in on Mobile anytime from 00:00 Game Time on June 17th to get them. Have you done that and checked your wardrobe?
Once activated, do we still get the XP buff when playing on PC also? Or just mobile?
Both! You just need to log in to Mobile and go in game to claim it.
How does this work if you were in the mobile beta but just had normal tutorial island? I never got to go to Davendale. Am I just out on the rewards?
They should be in the same location - Davendale isn't required, it's just when new players can access customization.
Are your rewards not in your Wardrobe? And just to check, you've logged in to Mobile since 00:00 Game Time on June 17th right?
can we get an official reply on if anything will be done for those of us who helped beta test the mobile client, but now is unable to log in and receive the rewards due to sudden device incompatibility?
We're going to make sure you get your pre-registration cosmetic gifts if this happened to you. We're still working out how and when, but we hear the feedback from all of you in this spot.
Thanks for letting us know about this - bit of an oversight on our part, but one we will get sorted for you.
Thanks for reaching out on this.
Unfortunately we're unable to support any devices for RuneScape that are not on Android 8.0 or higher which is why this will be the case. We'll pass the feedback to the team to consider either way, but this requirement being enforced is likely the reason behind this.
I just got them now. Thanks for the heads-up, Mod Hooli! 👌🏽
Glad to hear it!
We're looking into these reports - thanks for bringing it up.
If you are experiencing this, can you reply with the device you are playing on?
Hello everyone. In case you find this later, we released an update to fix this last night. Give it another try if you could - you should now be able to progress!
Nope, "Done" button still does nothing.
We released an update to fix this last night. Give it another try if you could - you should now be able to progress!
It doesn’t. I’m still stuck on that screen.
We released an update to fix this last night. Give it another try if you could - you should now be able to progress!
Can I ask about pre-registration rewards? I am a Beta-tester of the mobile version and I was promised some rewards. I checked on my mobile version and I haven't received any. Can you help me out please?
Have you checked your Wardrobe? They'll be in the Customization area rather than delivered to your inventory. If they're still not there, please do let me know and we'll see where we can direct you for further help.
Update: 22:15 Game Time
With the release of our Android update and mitigation for the loading issues this evening, we've seen a notable reduction in the volume of issues encountered on Mobile.
We've also just released a hotfix to address instances where players can get stuck on the Character Creation process. If you were stuck in this spot, please retry now.
Our team will now take the time to regroup and continue tomorrow to further eliminate these issues, which will make this our last update for this evening. Thanks again for your patience.
Hi there -
Sorry to hear about your issues. We've just released an update on Android that may resolve your issues - you'll need to grab it manually from the Google Play Store. It should start with 919_3.
We'd love to hear if this resolved or improved the issues you've been facing.
Thanks!
Hi there -
Sorry to hear about your issues. We've just released an update on Android that may resolve your issues - you'll need to grab it manually from the Google Play Store. It should start with 919_3.
We'd love to hear if this resolved or improved the issues you've been facing.
Thanks!
Update: 21:00 Game Time
We have no major updates to share for this hourly update. Our team are continuing to actively work on the issues. We're seeing improved results from the steps we've taken to mitigate loading and cache issues, but we're still working on the root cause. Thanks ever so much for the continued patience - we'll provide another update in an hour.
Thank you for trying! We'll get back to you as soon as we have more to share.
We've seen some players have used the Sign In With Google button after having an account under the same Gmail (or vice versa) and it blocks completion of the Character Create.
Could that possibly apply to you? If so, could you try logging in via the standard email (or vice versa if the opposite applies) and seeing if it unblocks you?