JagexHooli

JagexHooli



26 May

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Just wanted to hop in and clear some things up that have understandably been a bit confusing!

Druid's comment isn't representative of any overall shared design opinion here at the studio - just an individual comment amidst the chat. It was a less serious 'watch Spear and Hooli learn PvM' stream yesterday, and in the tone of the chat it was more of a light, not serious comment (which was the intention).

That comment aside, we do know this is a really big topic for loads of you and it's a continued topic of discussion here at Jagex too - especially since Combat Week came into existence.

Mod Pi, who is one of the designers on the Combat Council, has this viewpoint for example: ...

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25 May

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We've just released another Hotfix to address the Deep Sea Fishing merchant issues. Please give it another try now!

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Originally posted by JagexHooli

Thanks for the report. Checking in with the team now.

We've just released another hotfix for this. Please give it another whirl if you could.


24 May

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Originally posted by Morbuss15

Still getting the exact same response, currently on W52 and getting nowhere fast :(

Any suggestions?

Thanks for the report. Checking in with the team now.

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Originally posted by JagexHooli

Some potential good news on this as of 16:45 Game Time: we have a fix in with QA now that's undergoing testing that we'll be looking to get out there asap.

This fix is subject to testing - so no promises just yet - but progress is being made. As soon as we have more, we'll let you know.

(Since many of you are asking, just to reconfirm, you can use your 100% Wishes charge in the meantime. We'll be topping up the missing Charges so it shouldn't impact anything, though if you use all 100%, you will need to reclaim the item itself from Diango once the fix is out).

Just to follow up on this comment, the hotfix is now live! Thanks so much for the patience and enjoy your Wishes! https://www.reddit.com/r/runescape/comments/nk3581/hotfix\_guardians\_gift\_added\_charges\_that\_were/

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Originally posted by JagexHooli

Apologies for this - we're taking a look at what's going on now.

Just to add to this - we've now hotfixed this. Please log out and in again to get your missing charges: https://www.reddit.com/r/runescape/comments/nk3581/hotfix\_guardians\_gift\_added\_charges\_that\_were/

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We just hotfixed this along with the Guardian's Gift issue. Give it another try if you could!

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We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.

If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.

EDIT: This Hotfix also resolves an earlier reported issue with accessing the Deep Sea Fishing merchant's shop.

EDIT 2: We've just released another Hotfix to address the Deep Sea Fishing merchant issues. Please give it another try now!

External link →
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We just released a hotfix for this - let us know if it works just fine for you! Full details below.

Hotfix: We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.
If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.

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Hotfix: We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.

If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.

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Thanks for reporting this. We've logged it with the team.

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Originally posted by JagexHooli

Hey everyone - putting this as a separate comment to make it a little more visible.

We're aware some people are reporting not receiving extra charges from the Wishes despite having been a Locked Out player. We're looking into this urgently and we'll be back with more updates as we get them.

Some potential good news on this as of 16:45 Game Time: we have a fix in with QA now that's undergoing testing that we'll be looking to get out there asap.

This fix is subject to testing - so no promises just yet - but progress is being made. As soon as we have more, we'll let you know.

(Since many of you are asking, just to reconfirm, you can use your 100% Wishes charge in the meantime. We'll be topping up the missing Charges so it shouldn't impact anything, though if you use all 100%, you will need to reclaim the item itself from Diango once the fix is out).

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Originally posted by Emergency_Substance2

Thanks for keeping us updated, although this is already a month late and I know people with accs STILL locked out.

They've contacted you guys, barely gotten a reply.

Can you inbox me their RSNs? We have had some reports of this but it's usually been unrelated strangely.

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Originally posted by Achtergaele

Can we use the 100% we are given in the meantime? Or do we wait until the right amount of % is given?

Just to confirm on this - yes you can. We'll be adding the missing %.

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Originally posted by JagexHooli

Hey everyone - putting this as a separate comment to make it a little more visible.

We're aware some people are reporting not receiving extra charges from the Wishes despite having been a Locked Out player. We're looking into this urgently and we'll be back with more updates as we get them.

Thanks for the continued patience everyone. Unfortunately we don't have a firm update to share just yet, but the team are looking at every possible solution to work out what would be quickest and most effective to get this resolved.

We'll check back in either way in an hour or so with any new developments.

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Originally posted by Xtrm

So the news post lacks a lot of details. Is the entire event going away after the four weeks or just the XP rewards? It doesn't make sense to remove entire story elements, especially if it's going to be important to the GWD3 going forward.

There's a new part of the Battle released each week, and you can play catchup at any time (ie. if you join Week 3, Week 1, 2 and 3 will be available to play).

To make sure it's replayable, it's wrapped up as a Miniquest.

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Hey everyone - putting this as a separate comment to make it a little more visible.

We're aware some people are reporting not receiving extra charges from the Wishes despite having been a Locked Out player. We're looking into this urgently and we'll be back with more updates as we get them.

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Originally posted by RobertInc

My bag shows 100%, even though I was locked out. More people having this problem?

We're looking at this right now - we'll be back with news as soon as we've worked out what's up.

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Originally posted by reGilth

My guardians gift only has 100% charge. I was a locked out account.

Can you please look at this?

RSN: Scalaria

We're looking into it.

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Originally posted by TheCornHarvester

I was locked out for over a month but my Guardian's Gift is only 100%? Shouldn't it be 300%?

Apologies for this - we're taking a look at what's going on now.