I don't think my account was locked out, at least I didn't notice it. However, I am missing three weeks of progress. I did not receive an email about my account getting locked?
What's your RSN? We can check if you were on our email list this morning.
Just curious. I'm one of the accounts affected, could I go and play OSRS with my login? Just to pass the time.
Just to confirm, if your account is blocked as part of the work tomorrow, your OSRS login will not be impacted in any way.
(Deleted my last reply to avoid confusion!)
It doesn’t explain why I cannot log in and multiple other people are in the same position.
The best I can advise is our updates in the original post here or on RuneScape.com for full information on what's going on.
We're doing everything we can to get you playing again as soon as we can and we're providing daily updates on progress wherever we can. Thanks so much for your patience.
We'll pass this report along so we can check it out. Can you drop your RuneScape name either as a reply here or Reddit DM?
Thanks for all the responses to this! We'll get together as a team in the morning and look into your reports.
I know some you are a little concerned to see this, but if I can help put any of your minds at ease, this does mean you are correctly identified as an impacted account. There's no adverse effect from receiving this email in any way which is the good news!
That said, we'll definitely look into this to check everything out as part of our work tomorrow. We'll reply back once that's taken place to let you know more.
I cannot log in and have not received an email. What ever is happening?
That's okay, that's expected!
The email is for a very small amount of players who have been impacted by this issue but could still log in - so we need to block them from logging in so we can rectify their accounts too. Hope that helps!
You sent me the notification email as one of the people able to login, but I haven’t been able to login at all in the past week. Really extruding confidence here about your ability to correctly identify these accounts and repair them 🤷♂️
We'll pass this report along so we can check it out. Can you drop your RuneScape name either as a reply here or Reddit DM?
I didn't even think of this. Will affected accounts be locked out of OSRS starting tomorrow as well?
Definitely not. This is just related to RS.
Just curious. I'm one of the accounts affected, could I go and play OSRS with my login? Just to pass the time.
I'll double check with the team on this one. Great question.
Thank you for the update, /u/JagexHooli, if my account was affected but I can still log-in, but I didn't receive a notification email (as your update states that you've 'just sent' one), at what point should I reach out to confirm that my account has been affected? Tomorrow?
The emails may take a few hours so it's best to wait for now.
If you don't have anything by tomorrow morning UK time, feel free to give me another ping and I'll pass your account to the team to check out.
Update @ 19:30 Game Time, March 10th
Hi everyone.
There has been good progress on bringing all the telemetry together needed to restore accounts, and we're moving towards the next phase of testing ahead of the restoration phase.
As part of this, we've identified players who were impacted by this incident but have since at some stage been able to log-in. While only a very small subset of those impacted by the Login Lockout are in this situation, these players may have data that's not correct or up to date.
We've just sent a notification email to all players in this position, as we'll need to disable access to these accounts beginning tomorrow (March 11th). This is the simplest and best way for us to begin restoring their accounts, and we will email anyone involved directly with any key updates. So if you do receive an email, you will be part of the process of restoring everyone involved in the Login Lockout.
Thank you for your...
Read moreWill there be an update today?
A slight one yeah. We're trying to always provide some sort of update every day.
/u/JagexHooli, can the team please advise us on the "next steps" alluded to previously in a comment for those of us in the "very few" group of being rolled back prior to DXP? Thank you.
We'll have something within an hour or so for you - just getting the final details locked on this!
Could we have a summary of what happens next and have that pinned. There seems to be a lot of misinformation in the comments.
That's a nice idea. We'll see if we can get something worked up.
I‘m watching the live stream rn. What I‘m missing is (at least) an approximate time frame to when this will be resolved. I‘m happy to hear that telemetry data will cover currencies as well as progress. I‘d still like to know if that also covers cosmetics, pets and items&bank.
Both of those are questions we want to get you answers on asap.
The telemetry covers a huge volume of data points, so it's just hard to speak in definitives right now. Once we implement and get through testing, we'll likely be able to answer that question with confidence.
The time frame question is a really important, arguably most important, thing we could tell you right now - we definitely know that. It falls into the same category as above though, in the sense of, we're still dealing with bringing these huge volumes of data together into workable files.
Getting you all an ETA is a massive priority for the RS team because we know how important is to everyone, and as soon as we feel we're in a place to do that confidently, we will.
Did I get that right from the stream: If your account was created after Feb 8 you should be fine? And if so, why are those accounts still locked and no response from support? ._.
Sorry, to clear things up - if you created your account after Feb 8, you are still impacted by this but you will also get your account back as part of this process.
We've heard from some players being concerned that having a new account after Feb 8 meant it would be lost, but we're confident that's not the case. That's what ZZ was referring to on stream.
Really appreciate the live stream and the effort being put in by all at Jagex. My main concern is that with the rebuild process and the potential for 'outliers' to be missed; outside of the main things there is no way I can remember every single facet of my account. Will any support be provided long term if something has been missed so that it can be put right?
We touched on this a little in the stream - there's two parts to this.
One is restoring as much as humanly possible to everyone's accounts through this process, which we're confident is a strong solution.
The other is making sure we provide a personal level of care, if needed, through our Player Support team if there's any outliers - which is what you're asking for I think! We are definitely approaching this from a case of planning for those instances just in case.
Can we get a clarification on what will happen with accounts that were made after the Feb 8th backup? I know it was asked to Mod ZZ on the stream but I think he misinterpreted the question as accounts made after the server issues happened
We don't expect any accounts to be lost as part of this, so it's expected that you will regain your account alongside everyone else. Hope that helps!
Someone knows if the client crashes are getting fixed too?
Those are still something we'll work on, but the full attention of our technical effort is focused on this issue at the moment.
For those of who have been impacted by a rollback, but are able to login still. Would it be possible for us to just restart if we feel as if we can make progression much faster than it is worth waiting for the issue to be resolved? Or do we leave it be as I'd imagine merging isn't a possibility and I'm sure once you're aware we've been impacted by this we'd remain on the list of accounts requiring this "refresh" or as you will.
I will say that merging isn't a possibility - we're restoring the state rather than additive. We are working on getting people in this situation more specifics, but you are very much being thought of and we do intend to fix this for you.
As an ETA comes to light, will we be informed? Wondering whether it may just be easier to restart from Feb 8 progress onwards vs. waiting
100%. As soon as we have an ETA we can confidently share, we're going to let everyone know.
As Mod ZZ mentioned on stream, all the data points are being brought together right now and transformed into functional files. Once we've got that done, QA can do start checking and that's a big step on the road to getting this out there.
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