/u/JagexHooli My account is rolled back three weeks and I reported it using your service very early.
As of this morning I can still login and have yet to receive an email saying my account is locked.
RSN: S T O l C
Note the l is a lower-case L
Thank you for letting us know, this really helps. As /u/Iron_Deer_QC said, it's best to submit a ticket - but we're also passing any reports like this to the team tomorrow morning just to make sure everything is as expected.
Interesting, because none of us can login, we all get invalid password/usernames when trying to login to any function including the runescape website. or OSRS I can't even go in to cancel my membership subscription, or contact support.
Not trying to rail against you, but it's hard to trsut what we're being told about our accounts and your ability to recover things when we keep getting conflicting/incorrect information.
So this is a little complex as the person I replied to is in a situation to play OSRS - they are just being advised not to play RS for safety.
The post I've linked below will give a little more context on the locks, but we'll be catching up with the team tomorrow to see if we can offer more on this. Please know this is all being done for the protection of your account so we can best ensure the restoration work to come.
https://www.reddit.com/r/runescape/comments/lxmg00/psa...
Read moreIt has been a week at this point already. I need to start hearing the good news again. It's very stressful to open this thread and runescape.com to read updates and notice that the account of mine is still lost.
I've spend hours beyond imagination on this game. The game and the account is part of me and seeing that Jagex is doing their best is comforting and I'm thankful for the long hours you keep doing day after day - But still everytime I come to check for news and updates my heart sinks when I see that no timeline is given or we aren't told that new major step has been achieved. Hopefully today we get some promising news.
Thank you for your effort everyone.
We totally understand how you're feeling on this (and many others). All we can say is thank you for being as understanding as you are. If it helps, we're about to begin testing which is a really big step to getting you back playing.
When this is all said and done, we will do right by you and any others impacted by this. As soon as we have the account restoration process locked in, that's topic number one for us to work out.
/u/JagexHooli runescape does not recognize my password anymore, even after reseting it successfully. Is this an intended part of the ongoing account recovery process (yes, I am one of the people who couldnt login for the past week) or is this a new problem?
In case you didn't catch the news earlier, this is intended. If you couldn't login, this post contains a lot of relevant info as to why this has happened that may help: https://www.reddit.com/r/runescape/comments/lxmg00/psa_issue_preventing_players_from_logging_in/gqmf83i/?utm_source=reddit&utm_medium=web2x&context=3
Thank you for the update,
I am a bit confused, though. I've received this email (regarding that I wouldn't be able to access on March 11th) and my account is disabled as of today. Now the message I get when attempting to access the RuneScape website matches with "invalid email or password".
The confusion is; if I have been unable to log in since all this started, why did I receive this email and why is my account disabled from access?
My RSN is: Wyverian
I hope everything is as it should be...
This is expected - we've just taken some action proactively to best protect your account through the restoration. I dropped some more detail here that may answer your question: https://www.reddit.com/r/runescape/comments/lxmg00/psa_issue_preventing_players_from_logging_in/gqmf83i/?utm_source=reddit&utm_medium=web2x&context=3
So whilst being an impacted account who was able to login prior to today's lockout, I remain able to login after the locking of accounts who saw data loss. RSN - InvictaMarIM
Thanks for this report Invicta. We're going to do a sweep of all the reports in this thread in the morning and pass them to the team to take a look.
I would like to know that as well!!
There's been quite a few questions on this and the team have given us a rundown on what's up with this.
Essentially, all accounts in the Login Lockout are subject to a restoration period, but when it comes to what prevents login, there's a much smaller group with a slightly different scenario.
There's nothing to worry about being in that much smaller group - it's not more or less serious in any way - but essentially, that smaller group can either log in now or could log in when we start fixing the accounts before we've completed the restoration. This means you could log in in a bad state and we want to protect your account from that possibility.
We're just trying to be extra careful with the safety of your accounts through the restoration process so we can do the best job possible. Hope that helps answer your question!
Read moreUpdate @ 20:00 Game Time, March 11
Hello everyone,
As today comes to a close, we wanted to share a quick update on some key news which emerged this afternoon.
Within the next 24 hours, we will be taking our first steps into the restoration phase, as we test a few impacted accounts that have been restored with our telemetry merging solution. This is an internal test only, so no accounts in the live game will be unlocked or returned in any way, but it’s an important milestone on the road to getting you playing again.
In the coming days we’ll also share a bigger update on our test plans that will help us complete the process of validating the work. Please rest assured that we’re moving as quickly as we can while still being thorough.
Finally, following our notice yesterday, we have disabled access for a small number of RuneScape accounts as part of the Login Lockout - you can find out why ...
Also, just to add - there's been quite a few questions today and I just wanted to thank you for your patience while we got some stuff sorted in the background (it's been a busy day!).
We'll be going through your responses shortly and responding with whatever info we can share over the course of this evening.
Update @ 20:00 Game Time, March 11
Hello everyone,
As today comes to a close, we wanted to share a quick update on some key news which emerged this afternoon.
Within the next 24 hours, we will be taking our first steps into the restoration phase, as we test a few impacted accounts that have been restored with our telemetry merging solution. This is an internal test only, so no accounts in the live game will be unlocked or returned in any way, but it’s an important milestone on the road to getting you playing again.
In the coming days we’ll also share a bigger update on our test plans that will help us complete the process of validating the work. Please rest assured that we’re moving as quickly as we can while still being thorough.
Finally, following our notice yesterday, we have disabled access for a small number of RuneScape accounts as part of the Login Lockout - you can find out why ...
Read moreDon't let the log in issues distract from the fact that it's possible to skip elite dungeons and fight the final boss 15 times an hour and that Jagex has known about this for over a year. Instead of fixing or addressing it they have simply swept it under the rug and kept quiet about it, hoping that only a few people would abuse it and they wouldn't have to fix it ever.
There is active development work being done on this, from parts of the team that cannot contribute in any way to restoring player accounts. It's still top of mind to address, but only once this issue is resolved.
Our latest info is here: https://www.reddit.com/r/runescape/comments/lwzj05/our_plan_to_address_the_elite_dungeon_exploit/
Read more"Hi there.
Earlier today (March 11th) we confirmed that some players will be unable to log-in to Old School while we carry out work to restore accounts affected by the ongoing log-in issues.
We're pleased to say that your account will still be able to log-in throughout this period. However, we'd advise you to restrict your gameplay to Old School for the time being as, until our work is complete, you risk losing progress made in RuneScape.
We'll continue to update you with email and inbox messaging, and you can follow the restoration progress news on the RuneScape homepage.
Thank you for your patience whilst work continues to resolve the issue.
The Old School and RuneScape Teams"
I received this message in my in-game inbox and this message:
This is an update from Jagex Support about the server login issues you reported recently.
Our engineering teams continue to work around the c...
You can indeed play OSRS - that email is us advising you not to play RS just in case you can log in at any point coming up.
I don't think my account was locked out, at least I didn't notice it. However, I am missing three weeks of progress. I did not receive an email about my account getting locked?
What's your RSN? We can check if you were on our email list this morning.
Just curious. I'm one of the accounts affected, could I go and play OSRS with my login? Just to pass the time.
Just to confirm, if your account is blocked as part of the work tomorrow, your OSRS login will not be impacted in any way.
(Deleted my last reply to avoid confusion!)
It doesn’t explain why I cannot log in and multiple other people are in the same position.
The best I can advise is our updates in the original post here or on RuneScape.com for full information on what's going on.
We're doing everything we can to get you playing again as soon as we can and we're providing daily updates on progress wherever we can. Thanks so much for your patience.
We'll pass this report along so we can check it out. Can you drop your RuneScape name either as a reply here or Reddit DM?
Thanks for all the responses to this! We'll get together as a team in the morning and look into your reports.
I know some you are a little concerned to see this, but if I can help put any of your minds at ease, this does mean you are correctly identified as an impacted account. There's no adverse effect from receiving this email in any way which is the good news!
That said, we'll definitely look into this to check everything out as part of our work tomorrow. We'll reply back once that's taken place to let you know more.
I cannot log in and have not received an email. What ever is happening?
That's okay, that's expected!
The email is for a very small amount of players who have been impacted by this issue but could still log in - so we need to block them from logging in so we can rectify their accounts too. Hope that helps!
You sent me the notification email as one of the people able to login, but I haven’t been able to login at all in the past week. Really extruding confidence here about your ability to correctly identify these accounts and repair them 🤷♂️
We'll pass this report along so we can check it out. Can you drop your RuneScape name either as a reply here or Reddit DM?
I didn't even think of this. Will affected accounts be locked out of OSRS starting tomorrow as well?
Definitely not. This is just related to RS.
Just curious. I'm one of the accounts affected, could I go and play OSRS with my login? Just to pass the time.
I'll double check with the team on this one. Great question.
Thank you for the update, /u/JagexHooli, if my account was affected but I can still log-in, but I didn't receive a notification email (as your update states that you've 'just sent' one), at what point should I reach out to confirm that my account has been affected? Tomorrow?
The emails may take a few hours so it's best to wait for now.
If you don't have anything by tomorrow morning UK time, feel free to give me another ping and I'll pass your account to the team to check out.
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