JagexHooli

It would be a major surprise if we didn't have a Livestream this week. We only want to avoid a date in case any more shifting sand moments happen.

In terms of what's going on, it's not a case of not knowing what's happening, but rather the fact that there's not always a significant thing to share every day despite us trying to be transparent as we can on a daily basis.

Development is a forever shifting beast, especially when you step into the unknown with a project like this, and what you are seeing is the result of that process where new things emerge. There's a lot of hard work going on and everyone wants to get the answers you want out there - just today isn't that day quite yet.

That's something we're talking about at the studio right now with the shift in livestream plans. We know you'd like to hear about that sooner rather later.

Hi 'Scapers,

We hope you are all doing well out there. We wanted to let you know that we'd had a late change in plans for today's Livestream and, as a result, we'll unfortunately be postponing it until later this week.

We've made this decision as we want to reach a point where we can provide a meaningful update beyond what we've already said. Out of respect for every player's time, we feel like going ahead today would be the wrong thing to do.

The Weekly Livestream will go ahead later this week, just as soon as we have that meaningful information to share. We'll confirm a date and time for that when we know for sure.

Working with this many moving parts within a system that's not really designed for it is challenging - and while we've made some significant progress and improvements already, there's still ongoing work to refine all the rough edges that can occur. The Beta is a quality check on all this work, and we need the focus of that to be on findi...

Hello everyone,

We've made some great progress on the testing front today, but we want to let you know up front that we don't have any significant news to report on the Beta just yet.

The team have been continuing a pretty extensive test programme as we move from the small JMod personal account pool to the first test internal testing of some player accounts - but this is still ongoing through this evening and into tomorrow.

That said, we do have our Weekly Livestream tomorrow and we'd love for you to join us to talk more about the Login Lockout. We'll have a bunch of project updates to share in that stream and we'll also be on hand to answer some of your questions.

As part of that chat, we're also going to go into a little more detail on our thinking when it comes to doing right by everyone impacted. We know it's an important topic many of you have asked for more details on, and even though it's still work in progress, we'll make sure to share some i...

We've already taken measures to stop this particular set of events causing this to happen again, and we have plans to go even further still on added layers of protection once we have people playing.

If you select 'Jagex' on the first option, and answer 'No' on the second option when asked if you have access to your RuneScape account, you can remove your subscription by entering the associated card details.

Have you given that a try as yet?

The current testing phase is absolutely incredibly helpful, but the Beta phase is really the quality check at a bigger scale before we go for the full deployment. It gives us some massively helpful validation of the first phase of testing if players give it the thumbs up too.

We will definitely have some clear support paths for everyone after Full Restore day. With anything involving this much data, there's always a potential for outlier issues - and we'll be ready to support from Full Restore Day onwards.

We'll talk about this in some detail - not a final announcement or anything - in tomorrow's Live Stream. We'll speak to what doing right by impacted players means as best we can at this stage, at least.

You can cancel your subscription without a login through this support article: https://support.runescape.com/hc/en-gb/articles/360000991618-Cancel-Recurring-Subscription-

Hope that helps!

I just want to be really clear on your last point when it comes to the selected Beta players.

The players who are invited to the Beta are selected by data needs only. Anyone invited will be giving us feedback on the quality of the restoration they see on their account in the Beta.

This is our way of broadening our quality checks of the restoration process - by having real accounts with real owners being checked as a sample group of all impacted accounts, we get an indicative read that helps us ensure the accuracy of the process.

If any issues are spotted, this Beta is about fixing those issues in our telemetry translating process for everyone before Full Restore Day, rather than changes for the individual account.

We'll talk about what doing right by players means in a little more detail on stream tomorrow. We definitely hear the asks for us to start saying something of substance about it.

Just to set expectations though, based on where we are today, we'll be talking more in our thinking and intentions rather than a detailed announcement. That's the kind of conversation we'll be ready to have by the time we announce the Full Restore date.

As others have said, but just to (hopefully!) give you some peace of mind, we have no expectations or indications that any accounts will be lost.

We'll discuss this on stream tomorrow. We won't have final plans in detail to share just yet (full focus has been on getting people playing) but we can definitely speak to our intentions more as initial discussions have been taking place.

On the Elite Dungeon bit - did you catch our post from a little while ago? We've talked about our plans and we have a fix actively in the works too: https://www.reddit.com/r/runescape/comments/lwzj05/our_plan_to_address_the_elite_dungeon_exploit/

Update @ 18:00 Game Time, March 14th

Hi everyone,

A briefer update for you today, but we wanted to let you know work on the Account Integrity Review Beta and the restoration of accounts has progressed as expected. This sets us up well for the week ahead and we're hoping to be able to confirm a start date for the Account Integrity Review Beta very soon.

As a reminder - we won't have a Game Update tomorrow, as we continue to put all of our development focus on returning players to game.

Thanks ever so much for your continued understanding. We'll be back tomorrow with more updates.

There's a couple things here I can offer a bit more info on!

The accounts are being restored throughout this process ready for Full Restore Day, but we're just doing a beta first to sense check the overall quality of that work with players (on top of our own testing). That helps ensure the best results for everybody.

In terms of the smaller group who got locked out by us to protect the accounts, those are being dealt with alongside all the other impacted accounts. They aren't at the back of the queue or anything.

Update @ 18:00 Game Time, March 13th

Hello everyone.

The team continues to make strides towards the Account Integrity Review Beta we announced yesterday.

Today, we've completed our initial preparation work on the 'Beta' servers that will be used - this will allow the team to begin testing and finalising the game environment ready for next week's launch. We'll be continuing this work over the coming days, alongside preparing all the relevant surveys and support channels needed to run the program effectively.

Alongside this work, we're also continuing to restore accounts using our telemetry solution, and readying those for further testing.

That's it from us today, but we'll be back with another daily update tomorrow. Thank you once more for the continued understanding and patience.

Further crash fixes are definitely a priority again once we get everyone back into the game.

Thanks so much for letting me know. If you let me know the channel, I can hop in now and grab some names!

Feel free to DM me any names as well if you'd prefer.

Thanks for the report. We have a running document on this where we're logging comments like this and looking into it - we'll add you to the list.