JagexHooli

Hello everyone,

We're continuing our preparation work for the Restoration Phase. Tomorrow we will continue to disable log in permissions for additional accounts impacted by the Login Lockout. This will ensure these accounts are protected when we proceed with the restoration work. 

We'll send an email and an inbox message to all players in this position over the next few minutes – please also check your Junk folder as we’ve had a few reports of emails winding up there. Please note that not every player impacted by the Login Lockout will have their log in permissions disabled – this is a precautionary measure for a limited number of accounts.

On the development front, we are continuing to prep for the Account Integrity Beta. We’re continuing to home in on the translation of telemetry data into account profile data as we bring more and more accounts into testing. We're seeing better results by the day, but things are still progressing steadily. That said, we do...

The stream timing is all based on when we have those meaningful updates ready to share, so we still don't know as yet. As soon as we have those from the development process, we'll be putting it together as quickly as we can.

Our Player Support team are still supporting a live game and that's a question about a live feature, so that's to be expected.

Our Player Support team are going to email any critical updates we have as soon as we have them, but there's not really much 1-1 support to offer beyond what we've been saying here at this time. It's not a reflection of priorities or care in any way if that helps.

The potential update for March 22nd has been done for a while as it's the same update we had planned two weeks ago, albeit with some final release testing required. Because of that, we can be pretty flexible based on where everything is.

It really is provisional though - our priority remains everyone who can't play and we can't make definitive decisions until we lock our Beta date. We're not complete on testing just yet so we just don't know at this point.

What was your issue? We can see if we can help from our end.

Can you drop your RSN name here? We're already investigating some reports of this with Player Support so it would be a massive help!

This comment I posted here might help answer your question: https://www.reddit.com/r/runescape/comments/m67vxo/psa_login_lockout/gr51mlt/?utm_source=reddit&utm_medium=web2x&context=3

Sorry, to be clear, I was referring to how we get the discussion of our current thinking / intentions out there when it comes to what we do for impacted players, as we intended to cover that today.

It may still happen on the stream this week, earlier, or both - that's the bit we're discussing.

It's still provisional at this point. We haven't reached a point where a decision has been made as work is still ongoing to prep the Beta for release.

We haven't made that decision yet, it's still provisional at this stage.

The full focus is on the Beta work that's ongoing right now. These are the kind of answers we want to have for you before any stream takes place, and we still need some more development work until we're at that point.

The time this is taking isn't about the number of accounts involved, but the fact we're using telemetry to fill those data gaps we talked about. It's taking something not designed for that purpose and completely reshaping it.

The reason this is taking as long as it is because of how complex it is to do that - after all the investigation, we've been building brand new tools, processes, data profiling, QA processes and a Beta environment. If you exclude the investigation time, that's all been done in just a week.

We are doing everything we can to make this happen as soon as possible, and when our Livestream rolls around later this week, we'll be talking about progress in a much much more meaningful way than we could today.

It would be a major surprise if we didn't have a Livestream this week. We only want to avoid a date in case any more shifting sand moments happen.

In terms of what's going on, it's not a case of not knowing what's happening, but rather the fact that there's not always a significant thing to share every day despite us trying to be transparent as we can on a daily basis.

Development is a forever shifting beast, especially when you step into the unknown with a project like this, and what you are seeing is the result of that process where new things emerge. There's a lot of hard work going on and everyone wants to get the answers you want out there - just today isn't that day quite yet.

That's something we're talking about at the studio right now with the shift in livestream plans. We know you'd like to hear about that sooner rather later.

Hi 'Scapers,

We hope you are all doing well out there. We wanted to let you know that we'd had a late change in plans for today's Livestream and, as a result, we'll unfortunately be postponing it until later this week.

We've made this decision as we want to reach a point where we can provide a meaningful update beyond what we've already said. Out of respect for every player's time, we feel like going ahead today would be the wrong thing to do.

The Weekly Livestream will go ahead later this week, just as soon as we have that meaningful information to share. We'll confirm a date and time for that when we know for sure.

Working with this many moving parts within a system that's not really designed for it is challenging - and while we've made some significant progress and improvements already, there's still ongoing work to refine all the rough edges that can occur. The Beta is a quality check on all this work, and we need the focus of that to be on findi...

Hello everyone,

We've made some great progress on the testing front today, but we want to let you know up front that we don't have any significant news to report on the Beta just yet.

The team have been continuing a pretty extensive test programme as we move from the small JMod personal account pool to the first test internal testing of some player accounts - but this is still ongoing through this evening and into tomorrow.

That said, we do have our Weekly Livestream tomorrow and we'd love for you to join us to talk more about the Login Lockout. We'll have a bunch of project updates to share in that stream and we'll also be on hand to answer some of your questions.

As part of that chat, we're also going to go into a little more detail on our thinking when it comes to doing right by everyone impacted. We know it's an important topic many of you have asked for more details on, and even though it's still work in progress, we'll make sure to share some i...

We've already taken measures to stop this particular set of events causing this to happen again, and we have plans to go even further still on added layers of protection once we have people playing.

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Have you given that a try as yet?

The current testing phase is absolutely incredibly helpful, but the Beta phase is really the quality check at a bigger scale before we go for the full deployment. It gives us some massively helpful validation of the first phase of testing if players give it the thumbs up too.

We will definitely have some clear support paths for everyone after Full Restore day. With anything involving this much data, there's always a potential for outlier issues - and we'll be ready to support from Full Restore Day onwards.

We'll talk about this in some detail - not a final announcement or anything - in tomorrow's Live Stream. We'll speak to what doing right by impacted players means as best we can at this stage, at least.