JagexHooli

Although it doesn't help you already being charged, you'll still get your 31 days free right after your current paid month ends - so you won't see a charge next month if that helps.

In terms of the timing of the 31 days, we picked this amount of time purely for peace of mind we hope it offers compared to something shorter. There's no relation to timelines or anything.

Update @ 19:30 Game Time, March 18

Hello everyone,

We have a few new updates to share today as we head towards the end of the week, including details of our next livestream.

Membership Time Covered

As our work to restore your accounts has continued, we've been increasingly aware of the impact to accessing your membership. We also know there is a genuine worry that your membership is ticking away or that the next billing cycle is right around the corner. 

As an interim step, we're going to be covering any membership or RuneMetrics subscription on impacted accounts for the next 31 days. This will prevent any auto billing charges in the near future and, at a minimum, ensure everyone gets any lost membership time covered by us. This will go into effect tonight. 

We hope this helps provide some measure of relief for your concerns, and please know this is just a small part of what we will do to make things right for those impacted.

...

We're gathering up RSNs of anyone who mentions this for the team to double check (thanks for sharing yours off the bat!). Thanks for the report.

Still this week. We're locking this down in the next hour or two based on some key meetings coming up.

We haven't posted today's update today yet, I'm not sure why the Bot did that. We'll get that fixed (and make sure we keep posting natively to Discord).

On the communication front, we're saying as much as we can - we're just at a phase in development where it's about getting it done before we can say what's next. The information is coming.

We can only communicate detail when we have it to share, as frustrating as we know that is to hear. We're in a development situation dealing with new techniques, tooling, service requirements and a ton more beyond that where everyone is moving as fast as possible.

Every day we are learning new things about the process, improving, and getting more accounts restored for testing. I can promise you there's a huge amount of time, passion and energy going into this - even if every day you aren't playing doesn't feel that way - but it's simply incredibly complex to pull off. By the day, we're seeing better and better results.

What we want to ensure is, when we get to Beta, we're really confident in the quality of the restoration work and all we're mostly just finding with players testing their accounts are outlier cases (or none at all).

The meaningful update we've promised is coming, it's just taking a little longer than we had hoped. We really do appreciate how m...

Only people who are being manually locked will get one - some accounts need this as an added layer of protection while we do the restoration work so they can't log in before we've completed all the various elements.

Just those in the new 'wave' of accounts going through the lock will get the email, so it's expected you didn't get one.

You can cancel your Membership here without the ability to login: https://support.runescape.com/hc/en-gb/articles/360000991618-Cancel-Recurring-Subscription-

Hope that helps!

Hello everyone,

We're continuing our preparation work for the Restoration Phase. Tomorrow we will continue to disable log in permissions for additional accounts impacted by the Login Lockout. This will ensure these accounts are protected when we proceed with the restoration work. 

We'll send an email and an inbox message to all players in this position over the next few minutes – please also check your Junk folder as we’ve had a few reports of emails winding up there. Please note that not every player impacted by the Login Lockout will have their log in permissions disabled – this is a precautionary measure for a limited number of accounts.

On the development front, we are continuing to prep for the Account Integrity Beta. We’re continuing to home in on the translation of telemetry data into account profile data as we bring more and more accounts into testing. We're seeing better results by the day, but things are still progressing steadily. That said, we do...

The stream timing is all based on when we have those meaningful updates ready to share, so we still don't know as yet. As soon as we have those from the development process, we'll be putting it together as quickly as we can.

Our Player Support team are still supporting a live game and that's a question about a live feature, so that's to be expected.

Our Player Support team are going to email any critical updates we have as soon as we have them, but there's not really much 1-1 support to offer beyond what we've been saying here at this time. It's not a reflection of priorities or care in any way if that helps.

The potential update for March 22nd has been done for a while as it's the same update we had planned two weeks ago, albeit with some final release testing required. Because of that, we can be pretty flexible based on where everything is.

It really is provisional though - our priority remains everyone who can't play and we can't make definitive decisions until we lock our Beta date. We're not complete on testing just yet so we just don't know at this point.

What was your issue? We can see if we can help from our end.

Can you drop your RSN name here? We're already investigating some reports of this with Player Support so it would be a massive help!

This comment I posted here might help answer your question: https://www.reddit.com/r/runescape/comments/m67vxo/psa_login_lockout/gr51mlt/?utm_source=reddit&utm_medium=web2x&context=3

Sorry, to be clear, I was referring to how we get the discussion of our current thinking / intentions out there when it comes to what we do for impacted players, as we intended to cover that today.

It may still happen on the stream this week, earlier, or both - that's the bit we're discussing.

It's still provisional at this point. We haven't reached a point where a decision has been made as work is still ongoing to prep the Beta for release.

We haven't made that decision yet, it's still provisional at this stage.

The full focus is on the Beta work that's ongoing right now. These are the kind of answers we want to have for you before any stream takes place, and we still need some more development work until we're at that point.

The time this is taking isn't about the number of accounts involved, but the fact we're using telemetry to fill those data gaps we talked about. It's taking something not designed for that purpose and completely reshaping it.

The reason this is taking as long as it is because of how complex it is to do that - after all the investigation, we've been building brand new tools, processes, data profiling, QA processes and a Beta environment. If you exclude the investigation time, that's all been done in just a week.

We are doing everything we can to make this happen as soon as possible, and when our Livestream rolls around later this week, we'll be talking about progress in a much much more meaningful way than we could today.