JagexHooli

We will definitely have some clear support paths for everyone after Full Restore day. With anything involving this much data, there's always a potential for outlier issues - and we'll be ready to support from Full Restore Day onwards.

We'll talk about this in some detail - not a final announcement or anything - in tomorrow's Live Stream. We'll speak to what doing right by impacted players means as best we can at this stage, at least.

You can cancel your subscription without a login through this support article: https://support.runescape.com/hc/en-gb/articles/360000991618-Cancel-Recurring-Subscription-

Hope that helps!

I just want to be really clear on your last point when it comes to the selected Beta players.

The players who are invited to the Beta are selected by data needs only. Anyone invited will be giving us feedback on the quality of the restoration they see on their account in the Beta.

This is our way of broadening our quality checks of the restoration process - by having real accounts with real owners being checked as a sample group of all impacted accounts, we get an indicative read that helps us ensure the accuracy of the process.

If any issues are spotted, this Beta is about fixing those issues in our telemetry translating process for everyone before Full Restore Day, rather than changes for the individual account.

We'll talk about what doing right by players means in a little more detail on stream tomorrow. We definitely hear the asks for us to start saying something of substance about it.

Just to set expectations though, based on where we are today, we'll be talking more in our thinking and intentions rather than a detailed announcement. That's the kind of conversation we'll be ready to have by the time we announce the Full Restore date.

As others have said, but just to (hopefully!) give you some peace of mind, we have no expectations or indications that any accounts will be lost.

We'll discuss this on stream tomorrow. We won't have final plans in detail to share just yet (full focus has been on getting people playing) but we can definitely speak to our intentions more as initial discussions have been taking place.

On the Elite Dungeon bit - did you catch our post from a little while ago? We've talked about our plans and we have a fix actively in the works too: https://www.reddit.com/r/runescape/comments/lwzj05/our_plan_to_address_the_elite_dungeon_exploit/

Update @ 18:00 Game Time, March 14th

Hi everyone,

A briefer update for you today, but we wanted to let you know work on the Account Integrity Review Beta and the restoration of accounts has progressed as expected. This sets us up well for the week ahead and we're hoping to be able to confirm a start date for the Account Integrity Review Beta very soon.

As a reminder - we won't have a Game Update tomorrow, as we continue to put all of our development focus on returning players to game.

Thanks ever so much for your continued understanding. We'll be back tomorrow with more updates.

There's a couple things here I can offer a bit more info on!

The accounts are being restored throughout this process ready for Full Restore Day, but we're just doing a beta first to sense check the overall quality of that work with players (on top of our own testing). That helps ensure the best results for everybody.

In terms of the smaller group who got locked out by us to protect the accounts, those are being dealt with alongside all the other impacted accounts. They aren't at the back of the queue or anything.

Update @ 18:00 Game Time, March 13th

Hello everyone.

The team continues to make strides towards the Account Integrity Review Beta we announced yesterday.

Today, we've completed our initial preparation work on the 'Beta' servers that will be used - this will allow the team to begin testing and finalising the game environment ready for next week's launch. We'll be continuing this work over the coming days, alongside preparing all the relevant surveys and support channels needed to run the program effectively.

Alongside this work, we're also continuing to restore accounts using our telemetry solution, and readying those for further testing.

That's it from us today, but we'll be back with another daily update tomorrow. Thank you once more for the continued understanding and patience.

Further crash fixes are definitely a priority again once we get everyone back into the game.

Thanks so much for letting me know. If you let me know the channel, I can hop in now and grab some names!

Feel free to DM me any names as well if you'd prefer.

Thanks for the report. We have a running document on this where we're logging comments like this and looking into it - we'll add you to the list.

All the accounts are selected based on data - this is all about checking the process and not about the people behind the accounts in terms of who gets selected. There's no prioritization of particular community folks or anything like that going on.

There's no way to sign up for the Beta, at least in our current plans. Accounts are going to be selected based on the needs of the process and invited.

We'll have more specifics when we're almost ready to launch it though. Thanks for wanting to help out!

Just to clear that up, the accounts that will be chosen are in no way influenced by a player's involvement in the community.

This is all being done based on data and what accounts will provide the best insights / feedback that will most benefit the process.

Update @ 20:00 Game Time, March 12th

Posted on behalf of Mod Warden. If you'd like to see a video version of this message, head here: https://youtu.be/eZEa8rXi1YA

Hello everyone.

As we close out this week, we wanted to provide the latest updates of the Login Lockout situation.

Today, we've entered the next milestone of our work to resolve this issue, known as the Account Restoration Phase. Here's a look at what this will involve and the next steps we’ll be taking over the coming days.

The Restoration Phase

This process ha...

Today's update is on the way and it's definitely one of the more substantial ones! We'll hopefully have everything ready to share within the next hour or two.

What's your RSN? We've been capturing any names to forward to the team to check.

We've been working on this today - all the reports in this thread are with the team and they are taking a look. We'll share any updates as we get them.