JagexHooli

Update @ 23:05 Game Time

Thank you to everyone who's submitted a ticket if you've encountered the 'Error loading your profile' issue or your account isn't as expected. If you have encountered these issues and haven't submitted a ticket, please do so here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

For those of you still unable to connect, we just wanted to let you know that this is our upmost priority to address. Due to the complexities of the issue, we wanted to let you know ...

We're seeing reports coming through, so please keep trying if you get an error.

Please also keep your inbox open as some people have received errors but received a confirmation email. If you have an email, we have your ticket.

We're seeing reports coming through, so please keep trying if you get an error.

Please also keep your inbox open as some people have received errors but received a confirmation email. If you have an email, we have your ticket.

Definitely not - we are working on resolving anyone getting this error, but we also ask you please visit https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE- and click the Report Issue button for further assistance.

Update @ 22:00 Game Time

If you are encountering the message 'Error loading your profile, please contact customer support', or your account isn't as expected, we have set up a direct support form for any impacted players.

Please visit https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE- and click the Report Issue button for further assistance.

If you are encountering either of these issues, thanks so much for your continued patience while we work to get you playing again.

...

Update @ 21:25 Game Time
If you are encountering the message 'Error loading your profile, please contact customer support', we will provide a specific support destination shortly to provide help for this issue.

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

For anyone reporting their account not appearing as expected, we're also continuing to work on this issue. We will also be providing a specific support destination to resolve this issue for you as well.

Stand by for links as soon as have them.

Update @ 20:35 Game Time

We are happy to report RuneScape login services are now coming back online and services should be restored for the vast majority of players.

We are aware there may be a very small number of accounts still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.

Thanks you everyone for your patience and understanding as we got our services back online.

Update @ 20:05 Game Time
Work is still continuing to restore our login services - we have no significant milestones to report just yet, but good progress is being made.

We hope to have more substantial news to share soon.

If you are trying to join and being kicked, /u/JagexKari is on it with the Discord team. Some raiding protection kicked in that we're working to disable temporarily asap.

Game Time is GMT if you are using a converter. If you are using a world map based one, London is currently matching Game Time.

We just posted the first one - it'll be roughly every 5 past (maybe a little longer here or there if there's something noteworthy minutes away). Look for comments from us in this thread (Filter: New) or you can refresh to see the new updates in the OP.

Update @ 19:35 Game Time

We are still working to restore services as soon as possible - we are making good progress but we have no specific updates to report just yet.

For those of you who logged in during the window where you account didn't appear as expected, we are aware of these reports and part of our ongoing work is ensuring this isn't the case once services return.

RuneScape.com is beginning to become available, though please note we are still unable to update the News section at this time - until we can, please do keep returning to this thread or our social channels for further updates.

Here you go: https://discord.gg/w98GvZKF

Hi all. Just wanted to drop in and let you know the team are still working hard to get this sorted. We'll keep you updated at a minimum of every half-hour, even if we don't have new specifics to share, until this situation is resolved.

With our website down, you can either follow our updates here on Reddit, on Social or on Discord. Please let others know where you can who are looking for information.

Thanks so much for the continued patience - we will get you playing again as soon as we possibly can.

Thanks for this report. We'll pass it to the team to investigate.

That's totally an option for us if it becomes absolutely necessary. We're going to be acting as swiftly as possible on anyone abusing it from here on out - and if that's not effective enough, we have the hotfix lever as a backup plan as a more extensive preventative measure.

Hello ‘Scapers,

We have been investigating an exploit in Elite Dungeons that allows players to skip content in an unintentional way and have some important updates to share today.

Before we dive into the details, we want to be explicitly clear – skipping Elite Dungeons content to continually fight bosses is considered an exploit and will come with repercussions to protect the integrity of the game.

What's Happened So Far?

The Elite Dungeon Exploit has been something we’ve been looking into for some time, with it growing in priority for us over the past few weeks as the awareness and use of the exploit began to rise.

Since the early days of discovering the issue, we’ve deployed several smaller behind the scenes fixes to try and prevent abuse – but with each of the fixes, new workarounds emerged. It’s clear that resolving this will take some significant development work to identify a way to fully protect Elite ...

I'll check in with the team on this one now.

Hey everyone. Just a heads up that we've deployed a new warmfix this morning (Wednesday) to address one of the more commonly occurring crashes in the desktop client. More updates are on the way over the coming days.

https://www.reddit.com/r/runescape/comments/lwqp4r/client_warmfix_crash_update/

Hi everyone,

We have deployed a new warmfix for the RuneScape Desktop Client that fixes a potential crash that could occur just after loading/teleporting to certain areas.

We are continuing to work on further updates over the coming days to address further crashes. Please do let us know if you are encountering any issues in the comments and we'll pass them along to the investigations.