JagexHooli

JagexHooli



19 Mar

Comment

Originally posted by Auzy1192

My understanding is its just a heads up of the beta instead of a direct invite. Using the words "may be invited" makes me think that's the case.

If you got that email, it essentially means there's a chance you'll be invited to the Beta as it progresses. Not everyone got this.

It's not a guarantee of an invite, but we want to make sure any candidates have an eye on their inbox next week.

Comment

Originally posted by Munoobinater

Will we still get the combat ninja patches?

We'll have those kinds of specifics next week. This is a late Friday night decision to postpone based on the feedback we've seen today, so we honestly don't have any answers just yet.

Comment

Hi all. Copying this post we just put in the main thread for this. Thank you very much for all the feedback.

Update @ 20:55 Game Time, March 19th

Sharing on behalf of Mod Warden:

Hey 'Scapers,

Thanks to all of you who joined us for our stream and have been responding throughout this evening following the news of our decision to return major game content beginning on Monday.

We hear you.  And that's why, as of tonight, we've pushed out our plans to bring back major content releases.

What we've seen tonight is a spirit among so many of you - impacted or not - that you want to stand shoulder to shoulder together with your fellow citizens and enjoy major content releases at the same time. I got this call wrong and thank you for letting us know how you feel.

However, reflecting on this situation, we also know it's important to the community that any decision to delay major game content releases does not co...

Read more
Comment

Update @ 20:55 Game Time, March 19th

Sharing on behalf of Mod Warden:

Hey 'Scapers,

Thanks to all of you who joined us for our stream and have been responding throughout this evening following the news of our decision to return major game content beginning on Monday.

We hear you.  And that's why, as of tonight, we've pushed out our plans to bring back major content releases.

What we've seen tonight is a spirit among so many of you - impacted or not - that you want to stand shoulder to shoulder together with your fellow citizens and enjoy major content releases at the same time. I got this call wrong and thank you for letting us know how you feel.

However, reflecting on this situation, we also know it's important to the community that any decision to delay major game content releases does not come at the cost of any content plans for the year. This is a balance we'll be bearing in mind and we've seen some grea...

Read more
Comment

Hey everybody. Just wanted to check in and say we hear you on this and we're discussing your thoughts right now. We'll get back to you with more shortly.

Comment

Originally posted by reGilth

I like how they admitted live on stream that they have no idea how their game works internally.

It's actually more we didn't know how applying telemetry - which is data logging what you are doing in the game across almost everything you do - would work translated into filling the data gaps we're facing.

Telemetry isn't designed to do this and it's all proprietary theory based work to make it functional account data - which is why we've faced some tough challenges along the way. That's more what Warden was talking about.

Comment

Originally posted by Avalanch_Man

If any mods happen to read this, do plans to extend yak-track also include players who weren't impacted? My girlfriend and I like doing tasks together, but I'm locked out and she's not.

Yes it will.

Comment

Originally posted by finka_me

Mod Hooli just said we should reach out here about recurring membership payments.

My next billing cycle ticked over on the 9th of March (before Jagex stated they would cover membership). Can a Jmod please get in contact to try and put this right as it looks like im not going to be able to play for the month of March I paid for.

Ign: Qweleb

my dms are open. Cheers

Thank you for this! We'll pass your RSN to Player Support.

Comment

Originally posted by nv2013

Would like further clarification on what was said about compensation for ironmen. Does the issue of "integrity" mentioned mean that we are only getting cosmetic compensation?

Nothings been defined right now, this was just more to let you know we're thinking about Ironman players and what we can / can't do.

We'd love to hear any thoughts from Ironman players on what you would / wouldn't want to see that we can pass along for consideration.

Comment

Originally posted by wronghaveorof

Hi /u/JagexHooli, thank you for the livestream. I just have a couple of questions:

1) As you stated that the Beta will start next Tuesday, will invited players be notified via e-mail? There remains the unfortunate issue that several affected players still aren't receiving e-mail updates. Is there any way to check if our e-mails are on a designated list? Alternatively, will we just simply know we were selected if we can just log-in or do invited players have to "opt in?"

2) Secondly, I understand that it's difficult to establish a timeline at the moment but will the information from Beta elucidate a timeline, possibly as early as Tuesday depending on player feedback that day?

  1. They will. We've been looking into those emails still - the team are really focused on a lot of stuff right now but it is on their radar. We'll mention this.
  2. We mentioned this in the post, but we're not expecting to be in a place to return accounts next week to be honest with you. The Beta runs until Friday, at which point we'll have a better picture of where we're at. This is the last hurdle though before returning accounts.
Comment

Originally posted by Jewelers_Loupe

After the stream, it seems that they are preparing for accounts not back in game also until Easter. Which what they are doing does seem like a ton of work.

My questions after stream for you Mod Hooli:

What will happen to mobile founder rewards unable to claim?

What will be in the big package? Someone mentioned if it will the cosmetic be a tradable rare?

I'll ask about the Mobile Founders rewards and get back to you - it's not something I have to hand unfortunately!

We aren't ready to detail any specifics of what's in the package right now unfortunately as it will be based on the account return date and stuff like that. We've been taking a lot of inspiration from community suggestions though.

Comment

Originally posted by nv2013

They basically said that irons shouldn't expect anything because of "integrity" which is a complete joke. Truly do not understand how they expect a group of players that lost an entire month of progress to be content with only cosmetics. At bare minimum they should implement some way for us to stack and do all the dailies we missed out on.

That's very much not the case, we're just saying we have to consider the differences in account types in what we do and make sure everyone is taken into account in some way.

We haven't defined what we're doing for sure yet, so if you have any feedback on what you'd like to see on your Ironman, please do let us know and we can pass it on for consideration in the planning.

Comment

Originally posted by ORD4

u/JagexHooli Hi, I tried asking on the livestream but it got buried in the rapid chat. I don’t actually play RS3 anymore so my character is still stagnant from when I was a kid, I only play OSRS and it had been a while since I’d logged in. Would this make restoration easier and is the issue only to do with RS3 or is my OSRS character at risk too?

Thanks

The issue is only to do with RS3. Sorry to hear you've been in this spot.

Can you drop your RSN to pass along? No promises we can do anything as the account protection is important, but we'd be happy to look into it at least.

Comment

Originally posted by NemiQueen

Hi was told on todays RS stream that if we were already charged for this months mems via auto pay on the locked out accts to post on reddit of it for reimburstment, so that is what i am doing, would rather post some please else.

Can you drop your RSN here? Our Player Support team can take a look.

Comment

Originally posted by wolfgang169

Will yak track be extended for everybody or just those who have been affected?

Extended for everybody. Vik The Trader will also return for everybody in April.

Comment

Originally posted by BenCTR

Yep I’m done. Not following any more updates and not coming back to this game now.

After hearing “we’re not looking at giving keys and oddments, we’re going to give people cosmetics to make up for the lost time”. No. People need keys and oddments to get some of the XP that they’ve been missing out on all this time. What a joke.

Just to be clear, what that meant was it wouldn't just be something like keys. We mentioned it in our update today a little better - we're looking at a significant in-game gift package focused on helping you make up for lost time, while also recognising the incredible patience and fortitude you've all shown us.

The make up for lost time bit includes thinking about XP gains etc.

Comment

Update @ 18:00 Game Time, March 19th

Hello everyone,

In case you missed today's livestream, we wanted to let you know about some of the bigger news we shared regarding our progress for the Login Lockout.

Before we go any further, we really can't stress enough just how much we continue to empathise with all who are impacted by this. This has been a longer process than we initially anticipated, and even when it feels like we're not updating you on progress, there's always a metric ton of work being done behind the scenes to get you playing again.

Thank you once again for bearing with us through this hugely complex process.

Account Integrity Beta

After a week of testing, learning, iterating and improving, we are now able to lock in the date for the start of the Account Integrity Beta: Tuesday, March 23rd.

This critical step is the culmination of everything we've been working towa...

Read more
Comment

Originally posted by YYMonsterYY

H8V3G4N5, dont judge lmao

Thanks for this!

Player Support are going to reach out on your registered email address shortly to help get this sorted for you.

Comment

Originally posted by YYMonsterYY

I couldnt log in to cancel my membership subscription. Got charged for 3 more months. Hot garbage

Could you drop your RSN name here? We can take a look at this for you.


18 Mar

Comment

Originally posted by radiant_0wl

Decision on membership is welcomed.

Regarding Runemetrics, does that mean everyone affected will have it upon logging in (assuming within the 31 days)?

If you had Runemetrics Pro recently, yes.

If you haven't had a Runemetrics Pro subscription before, then you won't have this also added (at least at this interim stage).