I think reddit is the single largest source of player feedback, but it's not the "main" one because that implies that it's the only one that matters. The CM team gather information from every source we have available to us. Even Facebook.
I think there's a bit of a misconception about polls as being somehow sort of "morally authoritative" in a way that alludes to direct democracy. Participation in polls is historically pretty low, and while I don't think that makes them invalid (if you want to vote you can vote) it doesn't make them especially informative if what we want is the best understanding we can get of what our players really want for the game. I don't mean polls are bad, and they do serve a purpose that we should make better use of, but they're "inaccurate" in much the same way reddit is.
(There's a complex tangent there on how difficult that question is to answer even in theory - for example, to what extent should currently inactive players be tak...
Read more