JagexLight

There were a series of 5-hour downtime/maintenance windows to improve servers in various regions not too long ago. We've been doing work to improve the servers behind the scenes but we're usually hesitant to make a song and dance about it because we know that lag issues are difficult to resolve... Instead we tend to instead make small improvements and iterative changes which people may not notice right away. Nevertheless I completely understand what the feedback here is saying and your feedback will be passed on! Thanks

Got it, and thanks for the feedback. It wasn't the intention, but I totally understand how it might have come across in that way. We don't want to leave you in the dark which is why we felt this was appropriate but I'll make sure to communicate the response and offer some insight from this

Since RuneScape 3 worlds were affected by similar outages we felt like a joint statement at the same time is much better so that one game didn't communicate with its playerbase before another. We mentioned on our livestream yesterday that we'd give a statement today, however I understand a week turnaround time is a while to wait. Thank you so much for your patience on it though.

Also, the fact you're 2271/2277 is great, hope you can max soon.

Your feedback about preferring a more detailed blog at a later date over a less detailed one that comes sooner is really valuable. Thank you!

This has been something that pops up and has done consistently for a while now. It is difficult to pinpoint exact cause because of so many variables. Generally, skill total worlds have more authentication requests, so those servers in general do more general work, which can put them at risk of performance issues in comparison to other types of worlds. I'm not a professional working in the engine team so I can only pass on the reports to help them identify if there's any issues.

Apologies that it came across that way. Our intention was to communicate with you all, ackowledge the issue and get a statement out in a reasonable timeframe. I acknowledge that it's not a lot of information to share - we'll make sure that feedback is taken on board.

On the Old School side of things, not at this stage. It's being taken seriously and we acknowledge that it's impacted your experience.

We're aware of reports of lag especially on 2k total worlds. There's no silver bullet fix for those issues but we are aware of reports and we're committed to ongoing work to ensure the servers are maintained and ran to the highest standard possible.

Thank you. We had some HTMLing issues with this question. This has been corrected now but I think it will only update if you're on a new IP address. Apologies about that!

Settled opted out this year - see https://twitter.com/SettledRS/status/1628812115829030916?s=20

We don't have a localisation team, and the translations are provided automatically by the survey provider (not by us). I can only assume that multiple languages don't pick up on usernames which is why there's a weird result.

The only way to correct this is to remove any non-English versions of the survey so we've done that. :) Sorry to our German speakers out there!

Looking into this now

Soup withdrew from the best video creator, but wanted to remain in for best video. Hope this helps!

We modified last year's survey but it shouldn't be the same one. I'm just checking this out now to investigate, but the link should be: https://jagex.eu.qualtrics.com/jfe/form/SV_07GnJTeXeZDlGaa

Or... ...

Probably a HTML error, will get that fixed ASAP! ty (The survey was taken/copied from last year's survey so this may be why)

Hey, I just want to butt in here. I think the intention here is to address this topic further in Poll 79. We would want to specifically ask that niche community what they want and take it from there.

Hey everyone! I thought you guys might enjoy this :) Our Birthday stream is live now if you'd like to join over at Twitch.tv/OldSchoolRS!