JagexLight

Hey there! The conversation online has been great so far - a tad stressful for us but so great to read through. I’m mainly responding to this post as I don’t want players to form an opinion on the basis of this clip alone. Plus, I want to stick up for Husky while he’s away. We do read posts and stuff like this hurts.

We have been trying to handle how a new skill has a lot of pre-conceived notions, specifically when players may have historical baggage from other skills. The clip you showed was just an error of wording from the stream that we forgot to clip out - we were just talking about Summoning earlier in the stream, so it was an easy mistake to make. Those watching the full video would likely have the context and know from how many times we addressed the question that was not what we intended to say.

We are human at the end of the day, we get nervous and may mis-speak sometimes. This project is SO exciting - also extremely nerve-wracking! Our lives have literal...

It’s not epic at all. I can’t give you an incorrect estimate on when it’ll get fixed though either unfortunately as that’ll arguably be worse. We will make sure to communicate that this issue affects players who are really passionate about the game and very dedicated.

Hi there, the BA issues have been blocked by an engine issue rather than something content dev side which means we haven't been able to fix it as part of our weekly game updates on the content dev side.
The Engine team is aware of the issue and has been preparing a fix. I can't give an estimate of when the engine fix will launch yet as it's still open to change - I don't want to provide an incorrect estimate as that's unhelpful to you. I can say that our Engine updates release at a different cadence than our weekly game updates, usually monthly, and we'll let you know once we believe we can launch the fix. Apologies for the inconvenience this causes to you and the community.

Engineers aren’t required to communicate with players as their core focus should be about maintaining the server stability so you can enjoy the game you love! Having said that, you’ve definitely helped to identify that we (CM) would probably benefit from working closer with that team so I can provide you with more of the answers you’re looking for. I’m really grateful for this feedback and I will absolutely pass it on.

A mobile build released today fixing some issues (https://twitter.com/oldschoolrs/status/1636681993340559360?s=46), as for the S Pen issues we are still working on it. It’s been assigned to the next engine update which is pencilled in for the end of the month. Can’t guarantee a fix by then but that’s what we are aiming for. I apologise for the inconvenience caused and hope we can get it sorted for you soon. :)

There were a series of 5-hour downtime/maintenance windows to improve servers in various regions not too long ago. We've been doing work to improve the servers behind the scenes but we're usually hesitant to make a song and dance about it because we know that lag issues are difficult to resolve... Instead we tend to instead make small improvements and iterative changes which people may not notice right away. Nevertheless I completely understand what the feedback here is saying and your feedback will be passed on! Thanks

Got it, and thanks for the feedback. It wasn't the intention, but I totally understand how it might have come across in that way. We don't want to leave you in the dark which is why we felt this was appropriate but I'll make sure to communicate the response and offer some insight from this

Since RuneScape 3 worlds were affected by similar outages we felt like a joint statement at the same time is much better so that one game didn't communicate with its playerbase before another. We mentioned on our livestream yesterday that we'd give a statement today, however I understand a week turnaround time is a while to wait. Thank you so much for your patience on it though.

Also, the fact you're 2271/2277 is great, hope you can max soon.

Your feedback about preferring a more detailed blog at a later date over a less detailed one that comes sooner is really valuable. Thank you!

This has been something that pops up and has done consistently for a while now. It is difficult to pinpoint exact cause because of so many variables. Generally, skill total worlds have more authentication requests, so those servers in general do more general work, which can put them at risk of performance issues in comparison to other types of worlds. I'm not a professional working in the engine team so I can only pass on the reports to help them identify if there's any issues.

Apologies that it came across that way. Our intention was to communicate with you all, ackowledge the issue and get a statement out in a reasonable timeframe. I acknowledge that it's not a lot of information to share - we'll make sure that feedback is taken on board.

On the Old School side of things, not at this stage. It's being taken seriously and we acknowledge that it's impacted your experience.

We're aware of reports of lag especially on 2k total worlds. There's no silver bullet fix for those issues but we are aware of reports and we're committed to ongoing work to ensure the servers are maintained and ran to the highest standard possible.

Thank you. We had some HTMLing issues with this question. This has been corrected now but I think it will only update if you're on a new IP address. Apologies about that!

Settled opted out this year - see https://twitter.com/SettledRS/status/1628812115829030916?s=20

We don't have a localisation team, and the translations are provided automatically by the survey provider (not by us). I can only assume that multiple languages don't pick up on usernames which is why there's a weird result.

The only way to correct this is to remove any non-English versions of the survey so we've done that. :) Sorry to our German speakers out there!

Looking into this now