Kafka

Hey, the team are looking into this at the moment. Looking at why they’re not released yet as well as going through testing.

Hi all,

I raised this with the team this morning and found there was a miscommunication/missing piece of info.

This isn’t a bug.

Basically, the dead ends won’t be longer than 6 tiles - which is the full information I had at the time I shared the info with the community, and double checked with the team before sharing.

However, what I found out after raising this issue this morning is that while the dead ends can’t be longer than 6 tiles in a single path, short branches can still be generated off those dead end paths.

I think we were all expecting that to an extent, however, the confusion came for everyone (including myself) as one of those side branches can be generated off the end of the main dead end path and heading in the same direction.

I’ve drawn on ...

Hey all,

I’m so sorry about this. We’re reviewing how this got through testing.

We’ll be working on sending global compensation so everyone will get a copy of Lapina Healer in the next 48 hours.

We’ll update you once that has been sent out.

Hi all,

There is a public holiday here tomorrow (Friday 29th September), so our office will be closed.

You will see us back in action around the place first thing on Monday.

We hope you all have a fantastic weekend

This is a really old issue, I’ve updated it for the team, thanks Jerog.

Sorry! I got the date wrong, I meant next week

I’ll put in a request for a reminder

I’ll raise it again to see if it can be brought forward more.

Hey all, currently this doesn’t change anything for Gems of War.

I’ve just done some digging and we did have lag alerts on the game server about 6 hours after you posted here.

I’ve also checked and it looks like there’s a wider spread issue affecting PSN and other services as well in the US at the moment, which is where our servers are located, however, currently our game servers are up.

Because the game needs access to PSN though there may be some issues connecting on Playstation right now until that’s resolved.

https://downdetector.com/

Hi all,

We are aiming to release the 7.1 update to Switch on Tuesday 26th at 5pm PST.

Please note that this date is still subject to change, but even if we change this date it should be in roughly a week from now!

Here is a link to the full 7.1 patch notes:

Hi all,

For those with an eagle eye, you may notice the update to version 7.1.5 tomorrow (Wednesday) 5pm PST.

This hotfix only contains missing art for unreleased Troops.

It will be going live on all platforms except for Switch.

Switch will not receive this hotfix as the fix is already in version 7.1 for you!

We have not forgotten the other bug reports and continue working on bug fixes for version 7.2 and beyond as part of our regular development cycles.

No need for a ticket, Bramble would have asked for one if it was needed
It does take longer when we need a programmer to fix something, sorry for the wait I’ll ask them to look at this asap as I know you’ve been waiting.

Hey, please let us know if the troubleshooting Sarcastic linked you works as that was what I was going to do anyway, sniped!

Another thing you can try is deleting your Gems of War save data. You won’t lose your game progress as it’s all stored on our game servers not on your console. The instructions for that can be found here:

Hi all,

sorry for the mix up, you will receive the Dark Forge Scrolls you were expecting in your game mail within the next 24-48 hours.

Please keep the Ice Forge Scrolls as an apology for the mix up.

In german we now have two “Band der Verdammnis” and also two “Seehexe”

oops, I’ve just reported this thank you!

Hi all,

We will be sending out compensation in the next 24-48 hours. The details are as follows:

image1000×50 1.54 KB

For the Underspire Map reset issue that happened last week:

1. All players will receive 50 Gems

2. For players who purchased Torch Boosters and Lantern Boosters between Monday 4th September (7am GMT) and Wednesday daily reset 6th September (7am GMT):

• Players who purchased a Torch Booster will receive the 5 Torches ...

I’ve definitely passed that feedback on, sorry @Schaafy (and everyone)

Hi all, we apologise, using the word “also” was a mistake.
Everyone on the Paths (Apart from the Adventurer’s Path) was intended to get the 1 set of Path rewards prior to their currently active path.

So for players level 1500+ that just meant 1 set of exalted path rewards from their previous exalted reward path for the previous 500 levels.

We really are sorry for this mix up in wording and are kicking ourselves about it because more than 3 people read this before it was posted and none of us picked up on the wording. It was a genuine mistake and we’ll do our best to be more careful in future.