Kafka

Hi all,

This is purely a coincedence. Due to the cadence of the live event schedule, those 2 events happened to land around 9/11. We would never purposely be insensitive about such a tragic event.

I’ve raised this with the team to see if we have any wriggle room to consider moving the event schedule around.

Which pets? Need more info.

Hello, good morning, thank you for your patience overnight!

For players who purchased the Headstart offer for Tower of Doom:

• We are currently working on sending you your 3 Forge Scrolls that you didn’t receive - we are trying to get this to you before the weekend! (I’m being conservative, hopefully it will be much before the weekend)

• We are looking into adding 2 to your scores - this I can’t promise yet as there are risks involved. In the event this is too risky, or doesn’t pass testing we will sort out an alternative reward.
  * The Headstart was actually meant to boost everyone to the start of Floor 8, not the end, which is why only a score of 14 was given. We will compensate for completing Floor 8 as that’s where you were actually boosted to.

Regarding the Boons, Luck Scrolls, Fireball and Heroism Scrolls - I have passed the feedback about missing these from previous floors onto the team for consideration. ...

I’ve asked about this too. I think I will be able to get more details about the starting score tomorrow as well.

Hi all,

Just confirming the fix for this issue has been released today.

Players who purchased the Heroic Booster while the issue was active (02/08/23 17:00 AEST - 03/08/23 11:30 AEST) have been sent the missing Shiny Keys, VIP Points and 50 Gems.

Thank you all again for your patience while we sorted this out

I’ve also made a known issues article here on the help center:

Update, I’ve reported the lack of Forge Scrolls and Boons when purchasing the Headstart offer.

The team will look into it tomorrow.

Regarding the forge scrolls we’ll make sure anyone who purchased the Headstart gets the expected amount for the Floors completed, as it’s not our intention to short change anyone.

The Boons might be more complicated but I will get more details tomorrow!

Looking into this now!

I checked with the team and this is intended.

Just confirming, you don’t need to contact support

Hey all,

We’ve just released a fix for this to stop it from happening any more.

Now, that this is fixed we are looking into compensation for the affected players.

There is a Help Center article here for the issue which we’ll update when we have any more news about this issue, fix and compensation:

Hi all,

The scoring adjustments are currently being released to live, it might take a little while to finish releasing.

I’ll be keeping an eye on things here to make sure everything has gone smoothly for you folks.

Edit:
Sorry just read up a bit in the thread after posting this.
The new real money purchases being taken into account for the new scoring for tier 12 was part of the problem. My understanding is that the team have been adjusting the algorithm to remove this from the calculations.

Hi all,

We’re working on sending out stage 1 of the compensation for this issue right now, so you should receive it within a few hours.

This one is a global mail for everyone as an apology for not being able to access the Campaign menu over the weekend.

There will be a stage 2 coming later (I will update you all again once we have started sending this one out). The 2nd part of the comp will only go to players who lost progress on their campaign tasks due to the issue.

We took another look at the scoring and we agree it’s tuned too high.

It’s difficult to make direct number comparisons between the 7.0 events and events prior to the 7.0 update as the 7.0 scoring is tuned to take into account new features that have been added to the game. For example, the new event booster packs and the Event Captains.

So in terms of the actual numbers, even after we’ve revised it, the scores required may still be higher than previously, but should overall require roughly the same amount of effort from a guild as before to achieve tier 12.

As you all know, that was most members buying to tier 4-5 and every guild member participating in the event.

Thanks for raising this topic and I’ll let you know once the latest scoring changes have gone out.
Once they’re out, if you want to start a feedback thread about it I’m happy to keep an eye on it and pass feedback along.

I’ve reported this to the team, they checked the numbers and they should be correctly adjusted for the double scoring that the event captain gives.

I’ve asked them for specifics and I’m hoping to discuss it with them tomorrow.

TLDR we’re looking into it, thanks.

Hi all,

Update regarding the accessability feedback we’ve received for 7.0.

We have plans, or have already started implementing some changes in the next game update for the following:

• Increasing font-size for armor and life on the Troop cards
• Improving colour/contrast on the mana numbers on the Troop cards
• Improving the contrast on the Life and Armor numbers to avoid readability issues when the numbers are the same colour as the Mana bar behind it.
• Looking at improving broken armor icon being hard to see due to the transparency
• Mana orb looking full when it’s not

As well as endeavoring to keep contrast and font size more towards the front of our minds during future design.

We are still taking all feedback under consideration but the legibility of the Troop cards has been our priority with the feedback received so far.

Thanks everyone for sharing your feedback for 7.0 so far and for your patien...

Hi all,

Update regarding the accessability feedback we’ve received for 7.0.

We have plans, or have already started implementing some changes in the next game update for the following:

• Increasing font-size for armor and life on the Troop cards
• Improving colour/contrast on the mana numbers on the Troop cards
• Improving the contrast on the Life and Armor numbers to avoid readability issues when the numbers are the same colour as the Mana bar behind it.
• Looking at improving broken armor icon being hard to see due to the transparency
• Mana orb looking full when it’s not

As well as endeavoring to keep contrast and font size more towards the front of our minds during future design.

We are still taking all feedback under consideration but the legibility of the Troop cards has been our priority with the feedback received so far.

Thanks everyone for sharing your feedback for 7.0 so far and for your patien...

Hey all, just confirming we started rolling out the compensation mail a few hours ago, it may take some time to hit your accounts but I would expect everyone to have it within 24 hours (I’m being super generous, you probably all already have it). Sorry I was unable to let you know sooner!

Hi all, I should have news about how the accessability feedback will be used by end of day tomorrow.