Kafka

I should have some news about how the accessability feedback will be handled by end of day tomorrow.

No one dev decides on everything in the game and it’s better to have staff involved in those processes doing their work so we can get resolutions implemented sooner than posting to the forum.

We take time to let everyone try out the new update and get used to things and share their feedback before making decisions also.

I’ll give you more news as I receive it.

Hi all,

I just wanted to pop in to let you know the feedback from the update has been getting passed onto the development team for consideration.

We have also prioritised the accessability feedback in our reports to the team.

Hi adventurers,

With the release of game update 7.0 we have moved Raid Boss and Invasion Events from being weekend events to week long events for all platforms.

However, the Switch content schedule is roughly 9 months behind the other platforms, so additional support was needed to be included in the game in order to continue the Switch content schedule and weekend Raid Boss and Invasion events normally.

So what does this all mean?

This means that from the 7.0 update there will be no Raid Boss or Invasion events on Switch until game version 7.1 releases.

We made this decision so we could give you the 7.0 update at the same time as everyone else despite the content schedule differences.

There would have been a Raid Boss event this coming weekend:
Daily reset on Friday 28th - weekly reset Monday 31st (GMT),
Instead we’ll be having a Vault event on Switch this weekend.

...

Since before the game launched. Online games always track actions and data from the app you play on your device in order for the game to run smoothly and to allow us to provide support. We need to record when you make a purchase so that the game knows to send you what you purchased.

Here is the privacy policy linked in the settings menu in game:
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Hi all,

For everyone who used the “Buy Tiers I - VI” option in the World Event Shop last night between 5pm - 8pm AEST, we will be sending a 500 Gem refund. You will also keep the rewards from Tier VII that were included as part of this pack mistakenly.

I’m waiting for an ETA on when this will be sent out to everyone, I’ll update again once I have the time.

Hi all,

The issue has been fixed.

We will update the help center article with compensation plans tomorrow during business hours (Tuesday AEST).

Yes, the help center article linked above mentions there’s no need to contact support and to follow for notifications when there’s an update to the issue, and that’s why I’m here, to provide updates as we have them

I know we’ll be doing something to help those who spent Gems on this one tomorrow during regular business hours but I don’t have details yet. We’ll definitely update you tomorrow with the details.

Right now it’s after hours so we have just the staff who are fixing the issue available.

Hey there, which platform are you playing on? example: Playstation, Xbox, Steam, Android, iOS?

Hi, thank you so much for reporting this, the team are working on getting a fix out as fast as possible right now.

I’ve made a known issues article here that can be followed for notifications when there’s an update about the issue:

Sorry the pop up is actually missing a line, it should read:

Lots and lots and lots of lovely lovely text for people to read to their hearts content. It’s so lovely it will make you swoon and sigh. If you press the wrong button, your account will die!

Then the idea is the blank buttons are like the 2 door knobs from Alice in Wonderland, where one always lies and one always tells the truth. We’re big Disney fans over here.

Joking in case I have to actually say it ...

Hey @Dwuemka this is a separate issue (as you’ve mentioned) which we’re also looking into, sorry for the mix up in the other thread. I’ve split your posts out from the other issue’s thread into a new one so we can keep them separate.

We’re currently looking into whether this is caused by a memory usage issue on some devices.

If I could get you to send me some additional information, we’ll check to see if your issue matches up with that theory as well or not. We’re trying to confirm by gathering this information from a number of players as well as checking for errors on the affected accounts from the back end.

You can post the information in this thread, DM me this information on the forum or send a support ticket, whichever is most convenient for you.

• Invi...

5 posts were split to a new topic: Solid white/black boxes instead of art

This is on the list of changes we want to make when we have time to review the offers.

You can collect

Agreed that would be a terrible idea, which is why we’ve been looking for the cause of the issue to try to understand it and implement a fix to the actual problem. In lieu of finding an issue in the project so far though that could cause this we’ve also been trying some things to attempt to speed things up as well.

We’re still actively investigating this.
It’s going to be raised again on Monday and I’ve sent some additional information to the development team from the info you’ve all provided, thank you so much and thank you again all for your extended patience while we do our best to get to the bottom of this issue.

We’re currently investigating if there is a RAM usage issue on just some devices after other attempted fixes and checks haven’t resolved some graphics issues for some users. I’m wondering if this issue here is related or not.

I’ll DM you @Maisie to get some more specifics about your RAM usage just in case.

@DAeron we have a test wall with devices with various specs from very old low end devices to the latest Samsungs etc.

We can’t reproduce the issue on our test Android devices still, so this is going to need some more indepth investigating on Monday.

In the meantime you can try to reinstall to ensure you have all the latest game files.

Also can you let me know which device model and Android version you’re on as well as how much free storage and RAM your device has?

I’m very sorry this issue has popped up for you all again especially when we were expecting it and thought we’d fixed it already, and I know reinstalling can be a pain on mobile (please make sure you connect to wifi so you don’t use your mobile data).