LieutenantToast

Hi there friend! I believe I already replied to your inbox message about this topic, but perhaps you left the conversation before my response came through.

As long as you're only logged in from one location at a time, you should be all good to go - we understand that some folks may upgrade/get new hardware, or connect from another location sometimes!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Heya folks - thanks all for following back up and for reaching out to our support team with more details! I'm glad to hear that it sounds like some of you were able to resolve this by trying an incognito browser/cache clear, or by simply waiting a bit.

I'll go ahead and leave this thread open for now for additional reports, in case other folks continue to see a similar issue :smiley:

Hiya! As a quick note, you are not reserving names for your test characters (since those will be wiped many many times during testing) - when name reservations go live, they will be to reserve a name for one character on one live server!

As we haven't announced details on when and how to reserve your name quite yet, I would recommend keeping an eye on your email inbox, since we'll be sending out messages to all relevant users on how to redeem that perk! You can also check out a bit more on our plans for how name reservations would work order-wise here.... Read more

Hiya friend! Please check out our helpful FAQ here for more details on when and how to download and play: https://forums.ashesofcreation.com/discussion/49654/spot-testing-schedule/p1

That thread and forum section also include directions for how to link up your Intrepid and Discord accounts to get the latest info!

I'm going to go ahead and close out this thread now, but please don't hesitate to reach back out if there's anything else we can help out with in the meantime!

Hiya friends - as highlighted above, while there were no automatic upgrades offered for Kickstarter or Summer campaign backers, you have always been able to upgrade to the next tier whenever you wished by logging into the Shop and seeing what options are available to you!

Zhiv

Same here - I've bought diverse packages over the years, yet I can no longer see in my order history what each package contains.

You can check out our helpful step... Read more

Hi there friend - to confirm, you believe you currently have the Adventurer or Intrepid Pre-Order Pack which would grant you Alpha One access? You can check by visiting your Inventory on your profile here.

Other packs such as our Voyager Plus Pre-Order Pack include access to our Alpha ... Read more

Hellaina

having same issue . i press sign in on main page nothing is happening

Hiya friend - can you please take the same steps I recommended just above your post, and share a screenshot with us in a support ticket here? Thank you kindly!

Hi there! PayPal is indeed an available payment option, if you select the "pay with Xsolla" option underneath the Checkout button. Both our Stripe and Xsolla checkout options also support Google Pay!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi again friend! In order to help track down this issue for our team to resolve, could you please open a support ticket here and include a screenshot of your Chrome in incognito mode with the Console open (F12), while you're clicking the "sign in" button?

Much appreciated! <3

Thank you for reaching back out to share those additional details! We've received a few reports from folks that they're seeing a similar issue (across different browsers/devices), so we're investigating this further now!

Hi there friend - I'm sorry to hear it sounds like you may be having some issues with the website currently! To confirm, would you mind explaining in a bit more detail as to the issue you're having specifically? You say you're trying to click on certain links on the home page, but they don't appear to take you anywhere?

For reference, the "Sign In" button in the top right of the home page should take you to this sign in page, and the "Pre-Order Now" button in the home page banner should take you to the Shop here. Are you saying that clicking these buttons doesn't seem to link you any... Read more

Hi there friend! If you recently changed your forum display name but haven't seen it update on your forum profile quite yet, please try logging out of and back into the forums directly, and then pressing Ctrl+F5 to do a hard refresh!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime!

Hi there friend! If you're still seeing this issue now, and after trying other browsers, please go ahead and reach out to Xsolla support directly so they can help investigate further and assist you!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime!