Luxendra

Please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: ...

Glad to hear that most of you have received your missing items.

For those of you who can’t find it, please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: ...

Have you tried looking through your various town storages? Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

Please reach out to our Support team through their website so they can further investigate.

The team is aware of this. Thank you for the report!

Thank you! I’ll let our team know

We have telemetry that has verified the issue for us and shows us who’s impacted. The team is still working on the patch that will return the missing equipped items to players. We have a dedicated thread for updates: [Downtime] April 5th, 2023 - #5 by Luxendra

Hola:

Hemos entregado a todos los jugadores afectados las marcas de fortuna que prometimos en el mensaje anterior.

Los jugadores afectados verán un aumento en la cantidad de marcas de fotuna en la tienda. Quizá sea necesario reiniciar sesión para ver los cambios.

Nuestro equipo sigue trabajando en un parche que recuperará los objetos de equipo perdidos. En cuanto lancemos este parche os lo haremos saber.

Gracias por vuestra paciencia y comprensión mientras solucionamos este problema.

Hi all,

We have granted all affected players the Marks of Fortune promised in the previous message.

Affected users should see an increase in their Marks of Fortune count in the Store. You may need to relog in order to see them.

The team is still actively working on the patch that will return the missing equipped items to players and we will follow-up here once that has been released.

Thanks again for your patience and understanding while we correct this issue.

I believe the next quest afterward is the quest that brings you to Yonas. Have you completed it already or is it in progress? If not, can you send me a screenshot of your map and your quest journal? Thank you!

Ah so you’re asking about compensation? I don’t have any updates on that at this time. Fenne’s reply is the most recent response we have.

Sorry, I don’t quite understand what type of information you’re looking for. Since the issue was resolved in last night’s patch, can you elaborate?

Thanks for the report! The team is aware and I’ve forwarded this thread over to them as well.

So here are the things I can think of if you aren’t seeing the Steam Overlay pop-up but you’re seeing the “Transaction in Progress” screen.

1. You have the Steam Overlay disabled both in-game and Steam
2. You have the Steam Overlay disabled either in-game OR Steam

If that’s the case, you’ll need to have enabled both in-game and Steam. You can find the instructions to enable them here: Steam Support :: Steam Community Overlay

3. You have multiple monitors and maybe the Steam Overlay appeared there?
4. You are running Admin on Steam but not New World (or vice versa). In that case, you’ll need to run both with Admin enabled or disabled but they need to be run the same w...

Looks like you have the step ready to claim. Click on each one of the completed objects to get credit for them. If you have trouble doing so, let me know!

Looks like you were one of the players who had logged out while their character was dead prior to the Season 1 update.

This downtime post should provide additional information but in summary, we’re working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

Looks like you were one of the players who had logged out while their character was dead prior to the Season 1 update.

This downtime post should provide additional information but in summary, we’re working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

Thanks for the report! We’re aware of the issue and the team is currently investigating. Some workarounds I’ve seen are removing all the furniture and replacing it or relogging.

In episode 21 of Forged in Aeternum, it’s our first solo episode! Dave Verfaillie (Creative Director) goes solo to introduce a new monthly segment: Balance of Power. This show will focus on combat and taking a hard, honest look at the state of balance in New World.

If you run the game in Admin but Steam isn’t run in Admin, that may cause the issue as well.