Mayra

Mayra



06 Nov

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!


01 Nov

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Would you be able to record a video showcasing the followers’ behavior?

Also, please share with us the exact location, while pointing to it on the in-game map, where they stop responding.

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for your reports. Our team is already investigating this issue and working on a solution. In the meantime, they have disabled the event described in the crash log and the server should be picking up on this change after a couple of restarts.

We hope this helps improve the situation a bit until the actual fix is in place. Please let us know if you encounter any other issues after you’re able to get back on the server.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. We will ask our team to take a look at that server.

In the future, please submit a ticket to our Help center under “Official server performance”.

Have a nice day!

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell!

Thank you for reaching out to us. We don’t have information we can disclose at this moment regarding new content.

We hope you have lots of fun with the new songs. May your voice be heard!

Comment
    Mayra on Forums - Thread - Direct

Hello,

Thank you for getting back to us. Our team is still investigating your case.

We hope to have more news to share soon. Have a nice day!


30 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for forwarding the relevant posts to us. We are always working on improving performance on all platforms.

We hope the next update addresses the issues listed. If not, please submit a bug report using the template provided and we’ll follow up accordingly.

Have a nice week!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. If you have PS Plus, you may try and check your cloud saves to see if there are any recent saves you can download to get your base back.

Highlight the game and push the Options button.

In the future, we’d advise ensuring that you save and backup your Co-op data frequently to the cloud or to an external storage device, to mitigate losses that may occur due to saving database corruption.

We hope this helps!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for your assistance thus far. @Conan3 please reply to @MightyZeus latest message.

Also, please share what game mode you are on. If you’re on an official server please share its number and your character/clan names.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Please check the following for more information on NA and Asia servers:

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell!

Thank you for your report. Can you also share with us from which store did you purchase your copy? (Steam, EGS, Microsoft store)

Also, can you share your PC specs as well? And, at what resolution you are running Metal?

We await your reply. :metal:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Please check the following for more information on NA servers:

Read more

24 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell!

Thank you for getting back to us. We’ll ask the team to try to track this demon once more!

We hope to have this solved in a future patch.


20 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Also, please share the location of where the ritual took place and failed.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


19 Oct

Comment
    Mayra on Forums - Thread - Direct

Hello @Mdntowl,

Thank you for the additional information. We’ll forward it to our team to continue the investigation.

Have a nice day!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Our team is still trying to investigate the issue. Can you share with us if you have transferred this character in the past? Back when the server transfer feature was still active.

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings @SethDeBlade,

We appreciate your report. However, we ask that you start a new thread in the PC bug forum to keep things tidy. This current thread is regarding server 1977 only.

Thanks in advance.


18 Oct

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

The server-side hotfix we put out today should help with the infinite loading times.

Can you let us know if you still face the issue or if it has improved?

We would love to hear back from you so we can continue to improve the service.

Comment
    Mayra on Forums - Thread - Direct

Hello again!

In addition to the above, we will also need more information as follows:

  • Can you all please share the dxdiag?
    1. From the Windows desktop, press the Windows and R
    2. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX Diagnostic Tool. If prompted to check if your drivers are digitally signed, click Yes.

    3. In the DirectX Diagnostic Tool window, choose Save All Information.*
    4. In the Save As window, the DirectX information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click Save.*
    *5. Attach the file to your reply here in the forum.
    (you can ...
Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Could you also share with us your character and clan names?
As well as the server number where you noticed the issue?

Thanks in advance.