Mayra

Thank you for the additional information. Can you please confirm the server number?

Greetings Exiles,

Thank you all for reaching out. Thanks to a very resilient and awesome team member we were finally able to reproduce this issue internally and we are now investigating a solution for it.

We regret it taking so long but now we have a good case to start the work! Apologies for all the trouble and thank you all for your support!

Thank you for the logs and video. We will send all of this to our team for investigation.

We appreciate your support and patience while we review this matter.

Hello,

Thank you for the additional information. We will reach out in private to ask further questions.

Please check your forum notifications for our direct message.

Hello,

Thank you for the additional information. Can you share with us the exact location of where the portals were placed and disappeared as well as the dates on which they disappeared?
If you remember at least one date/portal location that would be great for us to start the investigation.

Feel free to reach out in private if you prefer by sending us a direct message.

Greetings Exile,

Can you tell us if you used the Yellow lotus potion before you noticed the issue?
Also, please share the server number or game mode.

Regarding your question, in Siptah there are other recipes that require obsidian.

We await your reply.

Greetings Exile,

Thank you for your report. Have you noticed the same issue on Official servers or other game modes?
Would you be able to record a video of this?

We await your reply.

Thank you for the additional information. We added it to the current report for further investigation.

We appreciate your support. Have a great day!

Greetings Exiles,

Thank you for reaching out to us. Apologies for the missing posts, we will investigate why they were deleted.

In the meantime, we can say that the next update will happen soon. We are trying to make it happen to all platforms at the same time which implicates multiple certification processes. Therefore, we can’t give a specific date as it doesn’t rely solely on us.

We hope this helps clarify a bit. We’ll keep working to improve our communication and provide a better service!

Greetings Exile,

We understand your frustration and since we got word the Yellow lotus potion was causing troubles we’ve been adding it to the list of “Current known issues” on the patch notes. As:

Greetings,

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Awesome, thank you very much!

We will forward these to our team for investigation asap!

Have a great week!

Greetings Exile, and welcome to our forum!

Thank you for reaching out to us. Can you share with us your clan’s name and problematic base location?

Also, if you could ask your friends to share the same information as well we would be grateful.

Feel free to reach out in private via direct message if you prefer. Make sure to tag @community to get our attention.

Greetings Exiles,

Thank you for your report. Can you tell us a bit more about this issue?

What work benches are more consistently presenting this issue?
What’s the server number?
Is your friend on the same clan and/or base as you?

We await your reply.

Hello,

Thank you for the links, however, we don’t seem to have access to download the files

Apologies for all the trouble.

Sorry about that, we just updated your forum rank. You should now be able to post links and images.

Hey,

Can you upload them to Google drive or to a similar platform and share the link with us?

Thank you in advance.

Greetings from Hell! And welcome to our forum.

Thank you for your report. Please check the following workaround:

Greetings from Hell!

Thank you for your report. Can you upload your video to Youtube or to a similar platform and share the link with us?

We await your reply.