Mayra

Mayra



20 Jul

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

  • Update Windows (no need to change to Win11 though, just update the current version you have)
  • Update Graphics Driver
  • Change to Default Graphics Card
  • Verify files in Steam
  • Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
  • Disabling Antivirus/Firewall Software
  • Turn off Overclocking and SLI Technology
  • Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. Please submit a ticket to Zendesk to report downtime or connectivity issues on Official servers.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for performing the suggested tests.

Is your console on a wired or wireless connection? Would you be able to try putting it on a wired connection to test it?

Before the issue started:
When you finished your play session, did you usually close the game through the main menu?

Comment
    Mayra on Forums - Thread - Direct

Thank you for the additional information. We sent it over to our team for investigation.

Please let us know if you find any other issues with this feature.


19 Jul

Comment
    Mayra on Forums - Thread - Direct

After reviewing all messages, we will close this thread. Andy and Nicole are amazing people we have the privilege to have on our team. Multigun is also an invaluable member of our community.

Please carefully read the forum Social guidelines before posting or commenting on other threads. Be excellent to each other and keep the forum safe for healthy discussions.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. What does the Event log show regarding the missing items?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Could you share some additional information, please?

  • Do you have your game installed on an SSD or HDD?
  • Is the console stable playing other demanding games?
  • Does it exhibit any signs of overheating while playing CE?

In the meantime, we can suggest some steps to assist in this situation. Please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session. Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’t help, please try to perform a full reinstall of the game.

We hope to hear back from you.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Could you share the settings present on the server so we can have a better understanding of what might be the issue?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. In the future, please submit a ticket to Zendesk under “Official server Performance” to report downtime or crashes.

Have a great day! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. In the future, please submit a ticket to Zendesk under “Official server Performance” to report downtime or crashes.

Have a great day! :slight_smile:


27 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings!

Thank you for the good luck! Since we reworked the building system there’s a high chance that the work done by now will fix it. However, since you’re experiencing the issue on Singleplayer, we can’t completely rule out that something might be happening to your saved file.

If you have the Testlive product installed you’ll be able to test your saved file once we release the update there.

Let’s hope for the best, and if the issue still persists in Testlive make sure to poke me and we can request a new investigation. :slight_smile:


20 Jun

Comment
    Mayra on Forums - Thread - Direct

Apologies for my delayed answer. And, thank you for the additional information.

When each of you finishes your play session do you exit the game through the menus before changing accounts? Could you please try that next time and check if the saved game still experiences that issue?


08 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings everyone,

Sadly this thread has derailed from the initial feedback topic and received several flags. Therefore we’ll have to close it. We love to hear from you and everyone is entitled to an opinion but if it doesn’t fit the current post feel free to make one of your own.

Above all, always be excellent to each other and keep the forum safe and fun.


07 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings everyone,

When in doubt, please reach out to our team over at Zendesk. They can help you with questions about the guidelines or with information about disciplinary actions. The forum is not the correct venue for this topic.

Thanks for understanding.


06 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Can you share a screenshot with us of what you see as an issue?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

  • Update Windows (no need to change to Win11 though, just update the current version you have)

  • Update Graphics Driver

  • Change to Default Graphics Card

  • Verify files in Steam

  • Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost

  • Disabling Antivirus/Firewall Software

  • Turn off Overclocking and SLI Technology

  • Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Unfortunately, that was an issue found on the server merges, not on the character transfer feature. Our team is still investigating the causes but we still don’t have an ETA for it.

Please let us know if we can assist you with any other matter. :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Can you tell us more about how it gets worse with the default emotes?

Also, if possible, can you share the saved game without mods where you tried and experienced the issue?

Thank you in advance.


02 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

If needed, here’s some information we put together to better assist with transfers:

Read more

01 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. Please reach out to Zendesk with all the evidence available and our team will investigate it further.

Apologies for the inconvenience.