Mayra

Mayra



21 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Our team is aware of this issue and already working on fixing it.

Please keep an eye out for it on future patch notes. :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report.

Could you please share a picture of this issue?

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more

18 Mar

Comment
    Mayra on Forums - Thread - Direct

Thank you for the feedback!

For the other people following this thread, we made an announcement today you can check it here:

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

We received reports of rare issues happening to some characters after this week’s merges. This time we were able to help all the players affected. But we decided it would be best to put other merges on hold until we can pinpoint exactly what caused it.

The default character transfer settings will apply and new character creation will be possible as well.
Edit: Please note that the changes above will only apply a...

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your feedback. We are working on a more permanent solution to this issue at the moment. And we ask everyone experiencing it to contact us via Zendesk so our agents can assist.

Click here to submit a ticket, make sure to chose the tag “Character transfer issues”:

There’s no need to detail the case, our team only needs the account ID (SteamID/PSN/XboxID), origin/destination server, and character name.

We appreciate your support on this matter.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Since this could be a potential exploit, please follow the stated in the Official servers guidelines to submit a ticket. Also, feel free to write in your native language if you prefer.

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Could you share some additional information with us?

  • Do you have your game installed on an SSD or HDD?
  • Is the console stable playing other demanding games?

In the meantime, please ensure that your save is stored on the XBOX cloud before trying the following steps:

Try to perform a soft factory reset while keeping games and apps.
And, if the above doesn’t help, please try to perform a full reinstall of the game.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please submit a ticket here: https://funcom.zendesk.com/hc/en-us/requests/new
You will be able to provide an e-mail address in the form so our team can contact you.
Make sure to send your PSN ID and toon name and check its spelling, including any special characters.

... Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more

17 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your detailed report. Can you please share the server number and in-game map location to your base? As well as the clan name.

Feel free to reach out in private via direct message if you prefer.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Our team contacted you on your Zendesk ticket so we’ll close this thread. Please make sure to check the registered e-mail inbox.

Have a good day!


16 Mar

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Did you check the piece where you are trying to attach for its stability?

You can do so by getting close to it and pressing Tab or with a repair hammer.

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Can you share some pictures of the issue?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you tell us a bit more about the following:

  • Is your console on a wired or wireless connection?
  • Do you experience similar issues playing other PS games?
  • Can you share with us how old is the current save you’re playing in, and can you give us an estimate on how much you’ve built so far?

Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))

If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

Additionally, please make sure to send t...

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Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. Our team is aware of this issue and working on solving it.

Keep an eye out for it on future patch notes. :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out to us. Can you tell us a bit more about the following:

  • Is your console on a wired or wireless connection?
  • Do you experience similar issues playing other PS games?
  • Can you share with us how old is the current save you’re playing in, and can you give us an estimate on how much you’ve built so far?

Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))

If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

Additionally, plea...

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for your report. We’ll ask the team to dig into that and make sure the cost and outcome are correct.

Have a great day! :slight_smile: