Mayra

Greetings,

If you wish to submit a bug report please do so on the correct thread and with the provided template so we can better assist you.

Greetings,

Can you share the ticket number, please? We’ll ask our team over at Zendesk to check.
In the meantime, please take a look at the announcement made over at our other channels. Our team is working hard to solve this situation.

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Character transfer issues” as the reason type.

Greetings Exile,

Thank you for reaching out to us. Can you please share the video with us?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you please provide us a picture of the in-game map pointing to the exact spot where you noticed the issue?

Also, if possible a picture of the message you receive when trying to use it would be great.

We await your reply.

Greetings,

We’re sorry to hear! In this case, we strongly recommend you try Steam’s option to “Verify files” and if that doesn’t work, uninstall the game completely and download it again. It could be missing a file or have a corrupted one.

We hope this helps!

Hey,

This issue is still under investigation.

Keep an eye out for it on future patch notes.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to choose “Character transfer issues” when filling out the form.

Thank you for the additional information. We’ll ask our team to take a look.

Have a great week!

Thank you for the additional information. We forwarded your case to our team for further investigation.

Have a great week!

Thank you for the files, we’ll ask our team to investigate what might be the issue.

Have a great week!

Hey,

I’m sorry about that, I updated your forum rank. Can you upload the file to Google drive or a similar platform and share the link with us?

Thank you in advance.

Greetings,

Thank you for your report. Can you share more information with us?

1. What is the official server number?
2. What is your clan name and where is your base located?
3. Do you experience performance issues on other servers as well or only on this one?

We await your reply.

Greetings,

Thank you for your report. We will ask the team to check this journal.

Have a great week!

Greetings,

Thank you for your report. Do you also experience this issue on other game modes like co-op or online? Would you be able to share your saved file with us?

You can find it following:
\Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

As “game.db” or just “game” if the file extension is hidden.

Feel free to reach out to us in private via direct message if you prefer.

Greetings,

Thank you for your report. Can you please edit your post to answer Game mode, server type, etc.?

Also, if possible, can you share a video showing the issue with more details?

We await your reply.

Greetings,

Thank you for your report. Can you share a screenshot or picture of the server selection screen?
By any chance have you changed any filter that could limit your view?

We await your reply.

Hey @Jupiter457,

Are you playing on Singleplayer as well? If not, can you tell us on which server?

Thank you in advance.

Greetings Exiles,

Thank you for your report. We will raise awareness about this issue and ask the team to take it into consideration for a future patch.

Apologies for the inconvenience and thank you for your patience.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Also, make sure to select “Character transfer issues” under the issue type.