Mayra

Greetings,

Thank you for reaching out. In the future, please submit a ticket to Zendesk under “Official server Performance” to report downtime or crashes.

Have a great day!

Greetings!

Thank you for the good luck! Since we reworked the building system there’s a high chance that the work done by now will fix it. However, since you’re experiencing the issue on Singleplayer, we can’t completely rule out that something might be happening to your saved file.

If you have the Testlive product installed you’ll be able to test your saved file once we release the update there.

Let’s hope for the best, and if the issue still persists in Testlive make sure to poke me and we can request a new investigation.

Apologies for my delayed answer. And, thank you for the additional information.

When each of you finishes your play session do you exit the game through the menus before changing accounts? Could you please try that next time and check if the saved game still experiences that issue?

Greetings everyone,

Sadly this thread has derailed from the initial feedback topic and received several flags. Therefore we’ll have to close it. We love to hear from you and everyone is entitled to an opinion but if it doesn’t fit the current post feel free to make one of your own.

Above all, always be excellent to each other and keep the forum safe and fun.

Greetings everyone,

When in doubt, please reach out to our team over at Zendesk. They can help you with questions about the guidelines or with information about disciplinary actions. The forum is not the correct venue for this topic.

Thanks for understanding.

Greetings,

Thank you for your report. Can you share a screenshot with us of what you see as an issue?

Thank you in advance.

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

• Update Windows (no need to change to Win11 though, just update the current version you have)

• Update Graphics Driver

• Change to Default Graphics Card

• Verify files in Steam

• Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost

• Disabling Antivirus/Firewall Software

• Turn off Overclocking and SLI Technology

• Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.
We hope this helps!

Greetings,

Thank you for reaching out to us. Unfortunately, that was an issue found on the server merges, not on the character transfer feature. Our team is still investigating the causes but we still don’t have an ETA for it.

Please let us know if we can assist you with any other matter.

Greetings,

Thank you for your report. Can you tell us more about how it gets worse with the default emotes?

Also, if possible, can you share the saved game without mods where you tried and experienced the issue?

Thank you in advance.

Greetings,

If needed, here’s some information we put together to better assist with transfers:

Greetings,

Thank you for reaching out. Please reach out to Zendesk with all the evidence available and our team will investigate it further.

Apologies for the inconvenience.

Greetings,

Thank you for reaching out. Would you be able to record a video of this issue and share it with us?

Apologies for the inconvenience.

Thank you for letting us know.

Have a great day!

Greetings,

Our team checked the settings and didn’t find anything out of the usual. Can you please share with us at what time you and your clan tested this? Also, in what time zone are you located?

Thanks in advance.

Greetings,

Thank you for reaching out to us. We’ll ask the team to take a look at the server settings.

It might take some server restarts for the changes to apply so keep an eye out for it.

Greetings,

Thank you for reaching out to us. Our team was made aware of this a while ago but still has no plans to add it to the game.

Apologies for the inconvenience and thank you for understanding.

Greetings,

Thank you for reaching out to us. Could you share additional information?

• Do you have your game installed on an SSD or HD?
• Is the console on the wireless or cabled internet connection?
• When you say “Online private” do you mean an online private server or do both of you try to play on a co-op session?
• If this is a digital copy of the game on which account it was purchased?

Thank you in advance.

Greetings,

Thank you for reaching out to us. Can you share a picture of the issue with us?

As for the other issues commented below the original report, we kindly ask that you post a separate bug report to help us address each matter individually.

Thank you all in advance.

Greetings,

Thank you for reaching out to us. Can you share more information?

Was your console on a wired or wireless connection?
Was your friend’s console on a wired or wireless connection?
At any point did any of you receive an error message about being unable to connect to Funcom Live services?
The private server you mention was from an outside host like G-Portal or a Co-op session created by your friend?

Thank you in advance for assisting in this investigation.

Greetings,

Thank you for reaching out. Please try @droch-aon suggestion and get back to us if the issue still persists.

We appreciate your support on this matter.