Mayra

Greetings,

Please send a ticket over at Zendesk and our team will assist you. As it was communicated several times, on our channels we are aware of issues with the character transfer feature but in most cases, we are able to assist if you submit a ticket.

Our team awaits your ticket.

Greetings,

Thank you for your report. We’ll reach out to you in private to request more information.
Please check your forum notifications.

Thank you in advance for assisting us in this investigation.

Greetings,

Apologies for the delay in my response. From the message you received, it seems that your account has suffered disciplinary action. Therefore, please seek further assistance through our Zendesk channel.

Thank you in advance.

Greetings @MakeItBetter,

Please fill in a bug report of your own with the information regarding your case so we can better assist you.

Thanks for understanding.

Greetings,

Thank you for reaching out to us. Can you share your clan’s name?
Also a screenshot of the map showing the location of your base?

If you prefer, you can reach out in private via direct message by tagging @community.

Thank you in advance.

Greetings,

Thank you for reaching out to us. Can you share your clan’s name?
Also a screenshot of the map showing the location of your base?

If you prefer, you can reach out in private via direct message by tagging @community.

Thank you in advance.

Greetings everyone,

Thank you very much for the additional information. We already sent it over to our team for investigation.

We appreciate your patience and support.

Greetings Exiles!

Thank you for reaching out. The popup was triggered by a backend routine maintenance. We’re looking into it and hopefully, in the future, the message will be more clear about what it addresses.

Apologies for the inconvenience.

Greetings,

Thank you for reaching out to us. Did the issue still persist after the fresh installation?

We await your reply.

Greetings,

Thank you for reaching out to us. We’ll reach out to you in private to request more information on this issue.

Please check your notifications for the direct message we’ll send you.

Greetings,

As Jimbo suggested, please try to reinstall and let us know if the issue still persists.

Thank you in advance.

Greetings,

Thank you for reaching out to us. Would you be able to request the hosting service and share a backup from your server database?
If possible, upload it to Google drive or to a similar platform and share the link with us.

Thank you in advance.

Greetings,

Thank you for the additional information. We’ll pass it over to our team for further investigation.

Apologies for the inconvenience and thank you for your support.

Greetings,

Thank you for reaching out to us. Please try to perform a fresh installation of the game in the C drive. We already communicated this issue to the platform holder.

Regarding the template, it’s in place only on the Bugs pages to assist the users to structure the issue and to assist our team with a better understanding of the issue.

We hope this helps!

Greetings,

Thank you for reaching out to us. We’ll send the information and file over to our team for investigation.

Please let us know if you encounter any other issues on our Lands.

Greetings,

Thank you for reaching out to us. We’ll send this information over to our team for investigation.

Please let us know if you encounter any other issues on our Lands.

Greetings,

Unfortunately, without the word of the Admins, it’s hard to determine. They could have changed the settings, so please try to reach out to them if possible.

We hope they can help.

Greetings,

Thank you for reaching out to us. @Harperson could you give us the coordinates to where you’ve seen this issue happening as an example?

We await your reply.

Greetings,

Thank you for reaching out to us. We’ll ask our team to investigate it.

Please let us know if you find any other issues.

Greetings everyone,

Thank you for all the information and specs you shared. We sent the information over to our team for further investigation.

We appreciate your support.